eBay Customer Service Issues

Subject: Issue with TV Purchase from Seller xlgames on eBay I wanted to bring to your attention the problem I encountered with the TV I purchased from seller xlgames on eBay, under case ID: PD-D-[redacted]71. I placed an order for a VIZIO 43" Class 4K Smart LED TV on January 23rd, [redacted]. However, upon receipt in Suriname on March 29th, I discovered that the TV was not new as advertised. The screen was damaged, with a label instructing to return it. Despite my attempts to contact the seller, they seem to have disappeared from eBay. I have photographic evidence, which I have compiled into a PDF file for your review. Given the circumstances, it appears that I have fallen victim to a scam. I was unaware that I needed to return the faulty TV to eBay to initiate a refund. Must I incur additional expenses to resolve this matter? I am seeking guidance on the next steps. For further assistance, I am willing to email you the evidence. Please take a look at the case with transaction ID: 7PA96748J[redacted]4. Sincerely, Shawn F.

I purchased an item and received an incorrect tracking number from the seller. After notifying them, they provided a new tracking number, which also turned out to be incorrect. The first tracking number indicates delivery, but I did not receive the item. The second tracking number shows the package is heading to Forth Worth, TX, not my location. The seller has no feedback, leading me to suspect a scam. The eBay item number is 03-07[redacted]3. I never received the package, and UPS mentioned it had a different recipient's name and was sent to a different town. I am requesting a full refund since I cannot return an item I never received. I received two incorrect tracking numbers: 1ZX99Y[redacted]37 and 1Z8Y[redacted][redacted].

Hello, this is Kerry Barry from eBay. I need to report an issue with a seller from Argentina. A package I was expecting never arrived months ago. I've started an investigation with the US Postal Service to find the missing item. However, the seller accused me of being a scammer and used inappropriate language towards me. I have saved all the messages as evidence. This behavior is concerning, and I want to address it. I have the seller's shipment details and all the messages. I can be reached at [redacted] to discuss this matter further. I am considering filing a police report, but I understand this may not be a priority for law enforcement. This experience has been upsetting for me as a frequent eBay customer. Thank you for your attention to this matter. Kerry Barry Email: [redacted] (personal) Email: [redacted] (business)

I am disputing a charge for an item I did not purchase. I do not recognize the transaction. I contacted the seller this morning, but have not received a response. I have messaged them multiple times before the item was shipped. The seller's name is hud9725. I had a previous issue with this seller selling me a damaged doll, which was not disclosed properly. I will not buy from them again as I do not typically purchase sports or expensive items. I am on disability. The transaction occurred this morning, July 1st, at 6:42 am. The order number is 17-07[redacted]. The total amount charged is $54.58 for a Canadian lunch box. This purchase does not align with my usual buying patterns. I am concerned if this could be retaliation from the seller due to our past conflict. I tried contacting customer service, spoke with someone earlier this morning but got disconnected. I am feeling overwhelmed by these issues and hope to resolve this matter. I enjoy shopping on eBay as it is my main source of entertainment. However, I have faced numerous challenges recently.

Hello, I am seeking assistance for a recent purchase issue. Approximately one month ago, I bought an iPhone 12 Pro Max with order number 06-07[redacted]2 for [redacted] euros. The seller indicated a delivery time of 15 to 20 days, but upon follow-up, they mentioned delays due to payment issues with eBay, resulting in the cancellation of my order. I communicated with eBay regarding this only to find my account suspended. I am unsure of the error on my part and now feel stranded with no resolution in sight. Despite being a frequent customer, I am now unable to access my account and seek guidance on how to proceed with a refund, as per eBay's guarantee policy. Your support in this matter is greatly appreciated, as I have evidence to support my claim. Thank you for your assistance.

I purchased two telephone cables for data transfer for an old Samsung flip phone. However, both cables received don't fit my phone. I took the first one to geek squad, but it didn't work. The second cable from eBay was also incorrect. I would like a refund for both cables and return labels, as they are not the ones I ordered for the Samsung S20 data transfer flip phone. Please contact me via email at [redacted] I only require one correct cable. Kindly process the refund or provide return labels. Thank you for your assistance.

I suspect that my account may have been compromised or impacted by fraudulent activity, particularly in recent transactions where items were sent to unauthorized recipients at my expense. I have noticed unfamiliar recurring charges on my account over the past few months, which I did not authorize, sell, or understand. Despite sending evidence to support my case, my concerns were dismissed, and I was not given a fair chance to address the issue. Dealing with automated responses instead of speaking with a real person over the phone has been frustrating and has added to the complexity of resolving these issues. I hope for assistance in rectifying this situation.

My eBay account was recently suspended on April 20, [redacted], due to a perceived strong link between my personal account and a business account. Despite multiple discussions with eBay to address this issue, the exact nature of the link remains unclear to me. Unfortunately, eBay has made it challenging to reach a resolution by removing the call facility, leaving me with only the chat box as a means of communication. Regrettably, the chat interactions have been unhelpful and frustrating as eBay staff are unable to provide further assistance and have abruptly ended the conversations without clarifying the linking data they possess. After receiving a copy of my data over the weekend and reviewing it for any connections to the business account, I have not been able to identify any supporting evidence. I am worried that eBay's undisclosed information has inaccurately associated me with another organization, especially since they have been forthcoming with personal details about the business but not about the linking specifics. Moreover, I am apprehensive about eBay's suggestion that I should contact the business to resolve the dispute, as this is not my responsibility. Despite my efforts, the other party does not seem willing to settle the matter, adding to my concerns about the situation.

Good morning, I need assistance, please. I apologize for the inconvenience. I have been using my eBay account for quite some time now, making several purchases on your website, all with positive outcomes. Last month, I made a purchase of an iPhone 12 Pro Max for [redacted] euros with order number 06-07[redacted]2. The seller assured me they would ship the mobile within 15 to 20 days. After repeatedly trying to contact the seller and being told they hadn't received payment from eBay, they eventually cancelled my order and suggested I retrieve my money. When attempting to pursue a refund through eBay's website, I found that my account has been suspended for reasons unknown to me. I am now trying to reach someone regarding my refund, but no one is responding to my inquiries. I understand eBay offers a guarantee, and I am seeking guidance on how to proceed to retrieve my funds. Please assist me.

Hello, I recently bought the Fast and Furious movie collection set on eBay. The item arrived well-packaged and sealed. However, when I tried to watch the movies, I encountered an issue with the audio stating unauthorized usage and pirated technology across all eight films. I reached out to the seller, providing a screenshot of the error message on my TV screen. The seller suggested troubleshooting steps like trying different DVD players and unplugging and replugging devices, but the problem persisted after following these instructions. I have tested the DVDs on multiple players and reset my equipment numerous times without success. I find the situation suspicious and have requested a replacement set or a refund from the seller but have yet to receive a response.

On June 1st, there was a transaction on my account that I did not authorize. The situation involves two family friends who had access to my bank account - one had my bank card, and the other used my online banking on their phone. I'm unsure which of them is responsible. I contacted my bank, but they couldn't provide much information about the $77 transaction made on eBay using my EFTPOS Visa card. I need help figuring out who made this transaction so I can retrieve the urgently needed money for my kids' essentials. I understand the bank and eBay are not responsible, but I still hope to identify the person who used my card details. If you have any information that could assist in this matter, it would be greatly appreciated.

The buyer initially expressed concern about a small paint defect, slight string movement, and minor separation on the new crossbow's string. I reassured them that these issues are common and do not affect the string's functionality. Despite feeling unsafe, they attempted to shoot the crossbow without a properly seated arrow, causing catastrophic damage. Even though they acknowledged their mistake, they believed the arrow was defective. They failed to heed the manual's instructions on proper usage. Despite previous informative email exchanges about the crossbow's mechanics and safe operation, they broke the crossbow and inquired about their options. I offered to repair it at cost if they returned all parts. However, they did not return all components, expressing concerns about potential reuse. They now seek a new crossbow due to safety concerns, offering a fraction of the original price. Confusion arises as we both agreed to a repair, not a return. Both parties aim to resolve the issue amicably.

Hello, I would like to report a recent online purchase issue I encountered. I ordered what was advertised as authentic Alexander McQueen trainers online, but upon receipt, I discovered they were fake replicas. The listing failed to disclose this crucial information, leading to a misleading purchase. I promptly requested a return, which the seller accepted. I have since returned the item, with tracking confirming its delivery to the seller. However, I have not received my refund and the seller is unresponsive to my emails. Your help in resolving this matter would be greatly appreciated. As a frequent eBay shopper with a spotless track record of positive feedback, this situation is disheartening and unsettling. I hope for a prompt resolution to restore my confidence in future purchases. Thank you for your anticipated assistance. Best regards, Katherine

I recently had an eBay buyer open a case against me regarding an undelivered item. The case number is [redacted], and the initial tracking number is [redacted][redacted]08. Even though we believed the item was sent, as there were no tracking updates from USPS, we chose to send a replacement with a new tracking number. The original USPS tracking number indicates delivery on July 1st, which should have resolved the case, but it seems this information was not considered when the decision was made. The buyer did not mention this situation, and the case was closed on the 2nd without factoring in the original delivery. As a result, the buyer will receive two items without charge, leaving me at a loss. I feel this is unjust and am requesting a review of the case for a fair outcome.

I made a purchase on eBay on March 19, [redacted]. After not receiving the item a month later, I opened a case on eBay for a refund and reached out to the seller. The seller reassured me that the item was en route and advised me to close the case, which I did. Unfortunately, nothing arrived. Despite contacting the seller twice more for a refund, I have yet to receive it. Currently, my messages are being ignored by the seller. I would appreciate it if you could address this matter. Thank you.

A customer named Homegoodsforu purchased an item from me. They provided photos displaying it arrived damaged. They promptly opened a case against me, which I resolved by issuing a refund. Despite my willingness to refund, Homegoodsforu alleges delayed communication and refuses to provide pictures of the damaged box crucial for my USPS claim. The item was intact when dispatched but incurred damage during transit. Homegoodsforu declines to share box pictures citing delayed responses and the belief that I shipped a broken lamp intentionally. I did not send a damaged lamp. Their uncooperative behavior and rudeness prompt me to contemplate leaving a negative review and question potential fraud. It's unfair that they received a full refund, costing me $35, without cooperating with the claim process. Sadly, sellers like me aren't reimbursed for shipping costs when claims are made. This situation raises concerns about seller protection and feedback reciprocity.

I contacted the seller about the missing backrest I paid for, which was not included in the single package I received. The seller insists they sent my order in two parcels, even though I only received one package with a single tracking number. The label on the box also indicates it is a single package, not part of two. The seller asked for 24 more hours to investigate why the second parcel was not shipped. I requested the missing backrest and asked for a tracking number promptly. Despite this, they are still requesting more time. I have informed them to either deliver the backrest or refund my entire purchase. The seller has acknowledged that my order should have been in two parcels, but the tracking information only shows one.

I am currently dealing with a return issue that I need assistance with. The buyer initiated a return indicating that the item was not as described, even though they submitted the return before actually receiving the item. Through eBay messages, the buyer mentioned that they got the item elsewhere after being informed that it was out of stock, but it was still shipped to them. I want to clarify that this situation is not my fault. I had to pay $[redacted].00 for shipping to the buyer initially and now have to cover the cost of the return label as well. The funds are on hold including the $30.00 the buyer paid for shipping when they made the purchase. I believe the buyer falsely reported the item to avoid covering the return shipping expenses. When checking the return status, it incorrectly states that I have received the item and can issue a refund, but the buyer only shipped it out yesterday and I have not received it yet. I am certain I would notice a large box. This is a new experience for me as a relatively new seller. I have also reported the buyer for making a false claim. I am uncertain about the next steps to take in this situation.

The seller's name was changed during the transaction, and now the shipping and tracking numbers are invalid. I have not received any response to my requests. I am unsure about how to proceed with filing a dispute on eBay due to the name change mid-transaction. When I click on the dispute link, it redirects me to the original seller who no longer appears to exist. I urgently need guidance on how to address this issue, as this was a significant $[redacted] purchase that needs to be resolved promptly.

I am reaching out for assistance with my recent order #08-07[redacted]8, as I have unfortunately fallen victim to an ecommerce scam involving UPS. I bought an iPad on eBay and the seller sent it to an address near mine, leading eBay to believe it was delivered to me based on the shared zip code. The scammer then used this to trick tUPS by placing an order from Amazon to a nearby address. The UPS tracking number used is 1Z2X667F[redacted], which I discovered is associated with a neighborhood address. Despite contacting UPS and learning that the address on my eBay order does not match the tracking number, they refused to provide written confirmation. They advised me to request eBay call them for verification. This situation has affected my hard-earned money reserved for educational purposes. I have detailed information about the address linked to the tracking number, which UPS confirmed during our conversations. Your help in resolving this issue would be greatly appreciated. Thank you.