X Customer Service Issues

I recently tried creating a new Twitter account using my email for verification instead of a phone number. However, the system indicated that my email address was already in use, specifically [redacted], which is my email. I suspect this account has been created using my email without my knowledge. I have never used this email to create a Twitter account before today. As I still actively use this email account, I request immediate closure of the unauthorized Twitter account associated with my email. Thank you for your assistance.

Hello Twitter support team, I was disheartened to learn that my account was locked due to violations. I am eager to have it reinstated. It has been a week since I lost access, as the phone number linked to my account has changed. I can provide you with my updated phone number. Given the importance of my account in staying informed during these pandemic times, I have been reaching out for help. How long does it usually take to resolve such cases? I apologize for the inconvenience and any language errors. I look forward to a positive response and having my account unlocked promptly. Thank you for your assistance.

Dear Twitter Team, I followed the instructions provided, but unfortunately, my issue persists. When I try to sign in to my account (@AhmedMuhammedAR) using "Twitter for Android," I am prompted to "confirm my phone number." Upon selecting "call me," I receive an error message stating, "Sorry, the request failed. Please try again later." Retrieving access to my account is crucial as I have maintained it for many years and rely on it significantly. Despite following Twitter guidelines, avoiding mass following or unfollowing, and ensuring my tweets are respectful, my account was suspended. As my account is essential for my business, I kindly request a prompt resolution. It is distressing to have my Twitter account suspended unjustly. I am eager to resume my active presence on Twitter, abiding by the Terms of Service diligently. Your assistance in reinstating my account is greatly appreciated. I trust in your understanding and support in this matter. Thank you for your anticipated cooperation.

Hello Twitter Trust & Safety team, My account was suspended for violating the rules on violent and threatening behavior. I can confirm that the tweet in question was not from me; I suspect my account was compromised. I have occasionally logged into my Twitter on friends' phones, leading me to believe that one of them may have sent the tweet. While I initially overlooked the tweet due to my lack of knowledge of Twitter's rules, after familiarizing myself with them, I understand and respect the policies. I am prepared to remove the problematic tweet and apologize to anyone offended. I have been using Twitter to grow my business within the platform's guidelines, avoiding mass following or unfollowing and ensuring my content is respectful. Despite these efforts, my account was suspended, and I seek its reinstatement promptly. I hope we can reach an understanding as this is my first offense, and I trust my account can be restored. Sincerely, Jaion

Hello, I am the owner of the account @tetrahedrons_ for my band, The Tetrahedrons. The account is working well with no issues. Initially, I faced logging in problems and unknowingly created multiple accounts. I never intended to have them and now wish to delete the unused ones quickly. The accounts I need to remove are @thetetrahedons and @thetetrahedron1. Unfortunately, I cannot delete them myself due to login difficulties. Please verify that @tetrahedrons_ is the active account I wish to retain. The other accounts have been inactive, and I fear they might confuse our fans about the correct active account. I appreciate your assistance. Best regards, J. Frisch

I need help with my suspended Twitter account, @hsmnll. The suspension occurred 2 days ago for allegedly breaking Twitter rules, but I have not used my account recently. I need to update my outdated email ([redacted]) as I cannot access it due to forgotten password. Furthermore, my old phone number, +[redacted]34, is unreachable since I moved to America. I have tried contacting my email provider with no success. The Philippine phone number belonged to a deactivated cellular plan. Despite submitting forms, Twitter requests verification of my phone number and email, which I cannot fulfil.

I recently created my Twitter account for the first time. Everything went smoothly until I reached the verification step. I successfully received the verification code via email and entered it. However, when I tried to upload a photo, I kept trying multiple times, prompting a verification to confirm I'm not a robot. After successfully answering the questions, it now asks me for a confirmation code sent to my phone number at [redacted]. Unfortunately, I haven't received any code on my phone. My email is [redacted] I kindly request a call to resolve this issue or send the confirmation code to my phone so I can complete setting up my Twitter account. Thank you. Sincerely, Michael Shojayi. Address: [redacted] Kingsley Way, Woodstock, Georgia [redacted]. Phone: [redacted].

This morning, my routine on my phone was to open the Twitter app. To my surprise, I found that all my tweets were missing. It seems like they were deleted in large numbers, as I had over 5K tweets. I believe someone may have accessed my account and deleted them, as Twitter wouldn't do this randomly. My tweets from July [redacted] onwards held sentimental value for me, and it's disheartening to see them gone. I doubt they can be recovered, but I think reaching out to Twitter may help address this issue. I wonder if it's possible for them to restore my tweets. My Twitter handle is @biganimetidd1es.

After seeking assistance via Twitter, I successfully changed my password. However, a recent issue has arisen. Following a birthday post, I gained over 2k followers, leading to Twitter limiting my account for three days due to the unexpected surge in attention. Despite resetting my password, I am still unable to like or retweet certain posts as I receive a message indicating my actions seem automated, when in fact, they are not. Although Twitter states my account is not locked or suspended, I am facing various account limitations. To summarize: I am restricted from liking and following certain accounts. I kindly request support as my attempts to resolve these issues have been unsuccessful. My Twitter handle is @frosty3737. Thank you for your anticipated assistance.

Upon entering my birthday into my account, it was unexpectedly suspended. Back in middle school, my teacher facilitated the account creation with the condition that my parents would oversee it due to age restrictions. As I recently turned 18, I assumed I could update my birthday without issues. During my teenage years, my parents were actively involved in monitoring the account, making them key participants. Considering my dad originally set up the account for me, his birthday being designated as the "owner's" seems reasonable. It seems unfair for me to lose access to the account now that I am legally an adult, considering the history and supervision involved. I hope to have my account reinstated based on these circumstances.

After recently reactivating my account, it became locked stating that I wouldn't be able to use features like tweeting, liking, retweeting, or following for 3 days. However, it's been more than 3 days now, and I'm still unable to log in. Despite knowing my password, every attempt prompts me to reset it first. Upon logging out and back in, I clicked on "Start" and was directed to a page titled "Login Issues. Do you need to reset your password? Start here:" Despite entering my username as instructed, the process kept looping without progress. Exhaustively repeating this cycle around 50 times, I remain unable to regain access. Unable to provide my email due to it being removed by Twitter, I received an email from them hinting at a potential compromise but the reset link provided was ineffective, leading back to the same loop. I assert that I have not breached any Twitter regulations. My sole intention was to reactivate my account, leaving me perplexed as to why it was locked. Kindly unlock my account and investigate the cause behind the malfunctioning password reset link.

Last week, I tried to correct my birth year on my account as it was showing [redacted]. However, this resulted in me being locked out of my account due to the age I registered with initially (when I was 12). I am currently 22, born in [redacted], so this was a mistake from 10 years ago. I have filled out multiple forms with Twitter but have not received any response yet. My friend has been waiting for over two months to resolve the same issue, and I am worried about not hearing back. Other users on platforms like Reddit and YouTube have also shared similar problems. I hope someone can help me with this as I would hate to lose access to an account I have had for more than a decade. My Twitter handle is @lizsaylesssss.

I've been experiencing an ongoing issue with my account. Despite reassurances that ghost banning does not occur, it seems to have happened to me. I have been shadow banned multiple times, and now I believe I am ghost banned because my posts do not show up in searches. Initially, I noticed that my posts weren't appearing on my friends' timelines, and I stopped receiving notifications for likes, replies, and new followers. I am constantly prompted to verify that I'm not a robot multiple times daily. Recently, while replying to messages, I was even asked to complete two verifications. This is frustrating as a small fan account where I mainly retweet, like, and interact with a select group of people. The current situation is impacting my ability to engage online.

My account @ReutersKE got deactivated on both my phone and computer at the same time. I can't figure out why this happened. Can @ReutersKE please restore my account so I can understand why it was suspended? It doesn't make sense to violate rules on all accounts simultaneously. Please contact me at +[redacted]60. Thank you.

I have been a victim of identity theft, and my email, along with my Twitter account and other social media accounts, has been compromised. It seems this attack originated from the dark web. Despite sending numerous emails regarding this issue, I have not received any assistance or responses to resolve it. I am unable to receive new follow requests or notifications, view likes or retweets, or access my accounts properly. My phone number is [redacted], and my name is David Torres. My original username was dtour85, but I changed it to realdtour85. Someone is impersonating me, my email has been compromised, and my account is affected. I would greatly appreciate any help in this matter.

I encountered an issue when trying to access my Twitter account on the iPhone app. Initially, it asked me to enter a passcode to verify if I was a robot, which I did. Unfortunately, it did not accept the passcode provided. Subsequently, the account's page displayed an error message stating that tweets were not loading. In an attempt to resolve this, I logged out of the app. However, now I am unable to log back in. Despite reaching out to Twitter for support via email, the responses received have been unhelpful and repetitive. I consistently receive the same reply that does not address the login problem. As a result, I am currently locked out of my Twitter account through the iPhone app.

Hello, my Twitter account has been suspended due to copyright issues. I contacted Twitter and the company who filed the claim. I explained that I used the music in a video unintentionally and have since removed it. I've had my Twitter for a decade and hope to have it reinstated.

I recently updated my birth year, and as a result, my account got locked because I was underage when I initially created it. Although it has been six years since I signed up, I find it unfair that this old oversight led to the suspension of my Twitter account. Given the current situation and my reliance on Twitter for news and to keep in touch with friends, I am eager to see if there is a way to regain access to my account.

Two weeks ago, I got locked out of my account on Twitter. Before the lockout, I was repeatedly asked to verify I was human. Upon logging in one day, I discovered I was not following anyone, which concerned me, leading me to change my password. Shortly after, I tweeted about fake prophets not claiming to heal Covid-19 to avoid danger. Following that tweet, I was locked out of my account. Despite trying to verify my account via phone call for two weeks, I have been unsuccessful. My account is crucial for my work and assisting women in abusive situations. Unfortunately, I was unable to help a woman in need due to this issue. Can anyone offer assistance in resolving this matter?

I have an old Twitter account that I no longer want to access, but I would like to use the username associated with it. I created the account when I was 11 and I no longer remember the email address or password I used. The only information I have is that the profile picture is a picture of me and the username matches my other social media accounts. I have tried to contact Twitter multiple times, but their automated systems are not helpful, and I prefer not to talk over the phone. All I am looking for is to retrieve my username.