Wizz Air Customer Service Issues

Dear Wizz Air team, I wanted to share my recent travel experience with you. My family and I flew from Dubai to Budapest and back. While our trip to Budapest was satisfactory despite a delay for fueling, our return to Dubai was very disappointing. During check-in, we were asked to pay an extra 35 euros per person as airport check-in fees, which was not mentioned in our tickets. I received an email prompting me to do online check-in the day before, but I didn't choose it due to additional costs for seat selection. Poor internet in my hotel location made me pay [redacted] euros extra for all of us. Despite paying the fees, the check-in staff mistreated me over my hand baggage, making me pay another 25 euros. They claimed the rules were different in Budapest compared to Dubai, which surprised me. I hope you can address these issues and arrange a refund of [redacted] euros. I have attached my ticket details for your reference. Regards, Bindiya

I missed my flight today from Larnaca to Kutaisi due to a car accident on my way to the airport. I arrived at 13:35 for a 14:00 flight. The Wizz Air staff spoke to the Captain on my behalf, explaining the situation, but I was not allowed to board. I have a doctor's appointment tomorrow for my eye surgery, and I had already prepaid for the clinic. Now, I am worried about losing everything. I plan to use the ticket for a flight on February 22 from Kutaisi to Larnaca instead. I did not use the ticket for the Larnaca to Kutaisi leg of the journey. What should I expect to happen now?

I have made a booking for a flight from Israel to Bulgaria for March 10th to 14th through the Edreams website. I am seeking assistance to cancel one passenger, ANAT BEN ARI, from the booking due to certain circumstances. My wife works for an insurance company, and due to the current panic in Israel over the Corona Virus outbreak, her managers have threatened her job if she travels. I am trying to cancel her flight to comply with these circumstances. Specifically, I need to cancel ANAT BEN ARI's flights and transfer her 20 kg bag to SHOVAL BEN ARI. The flight details are as follows: Departure Flight: - Tuesday, March 10th - Tel Aviv (TLV) to Sofia (SOF) - Wizz Air W6 [redacted] - Departure: 10:15, Arrival: 13:05 - Economy Class Return Flight: - Saturday, March 14th - Sofia (SOF) to Tel Aviv (TLV) - Wizz Air W6 [redacted] - Departure: 06:50, Arrival: 09:25 - Economy Class Passengers: - ANAT BEN ARI: Adult, 20 kg bag - SHOVAL BEN ARI: Adult I am unable to cancel the flight myself through Edreams and require assistance with this matter.

Hello, I am reaching out because our flight to Hungary is scheduled for this Friday from Madrid. Given the current Covid-19 situation in Spain, particularly in Madrid where schools and universities have been closed for 15 days, we are considering the possibility of canceling or rescheduling our flight without incurring any additional costs in order to prevent the spread of the virus. The Spanish government is strongly advising against international travel unless absolutely necessary, which does not apply in our situation. I have reviewed the change policy, which mentions an €80 fee that we are hoping to avoid given the circumstances if canceling the flight is not an option. Thank you for your assistance.

Due to the current coronavirus epidemic, my husband and I are concerned about flying in the next few months. Recently, the Bulgarian government confirmed two cases in the town of Gabrovo, where my husband is from and where we planned to spend our upcoming holiday. We are worried about being quarantined or getting infected. The 14-day quarantine period is longer than our intended holiday. We hold flight tickets with reference DD5RGG for Mariya Minkova and Stefan Minkov departing on Saturday, 14.03.[redacted], at 8:00 am. We kindly request information on our options given the circumstances. We hope to retain the value of our tickets for a future flight when conditions are safer. Thank you in advance for your prompt response. Best regards, Mariya Minkova and Stefan Minkov

Dear Wizz Air Customer Support, I am Éva Pánger, and I wanted to address an issue with our flight due to the current circumstances surrounding the coronavirus. Unfortunately, my partner, Csaba Vaski, and I cannot travel as we work in environments where potential exposure is a concern, and our son, Péter Mohos, also faces limitations as he needs to avoid contact to protect others. Given these circumstances, we are in a difficult situation. Our flight details are as follows: SGDIMA flight number: Wizz Air [redacted], [redacted]. As the number of coronavirus cases continues to rise, we must prioritize safety. I kindly request your assistance in either refunding the airfare to my bank account or allowing us to reschedule our travel for a later date, perhaps in the autumn, without any additional charges. I am eager to hear from you soon regarding the available options for us. I have attached our reservation details for your reference. Thank you for your attention to this matter. Best regards, Éva Pánger

We purchased 4 tickets from Otopeni, Romania to Dortmund, Germany for travel on March 20-27, [redacted]. Unfortunately, with the current Covid19 situation and the area becoming a red zone, along with our country declaring a state of emergency, we are unable to travel. Despite not selecting the option for cancellation, the circumstances are beyond our control. Attempting to cancel or delay the flights is almost as costly as the tickets themselves. We seek a refund to consider rebooking when the situation in Europe improves. We are having difficulty finding contact information other than an expensive international phone number. The Romanian phone number provided does not work. We are willing to provide screenshots of the tickets if necessary. The passengers are: Crivat Florin Adrian, Crivat Maria Cristina, Crivat Ingrid Alexandra, Crivat Mihai. The tickets were paid for using my father's card, Cantacuz Gheorghe.

I have been on hold with your call centre for about 15 minutes and still have not reached anyone. I need to discuss my booking, (MB5GTP), for 3 people traveling from London to Romania in approximately 6 weeks. Due to COVID-19, Romania's president has mandated a 14-day self-quarantine for all passengers arriving from the UK, even for non-essential travel. Since my trip is only 5 days, I would prefer to stay in the UK instead of quarantining upon arrival in Romania. I am aware that flights are being canceled across Europe, and I am concerned about the status of my booking. Could you please provide information on the refund process in case my flight is canceled? I would like to know the next steps for canceling my trip given the circumstances. I appreciate your prompt response. Thank you.

Dear Wizz Air Team, I hope you are all well during this busy time. I need some assistance with my ticket refund, as I attempted to process it online but did not see the option for a [redacted]% refund to my card. The original flight from Moldova (Chisinau) was canceled, and according to your website, I should be eligible for a full cash refund on my card. I kindly request your help in facilitating this refund process. Here are the important details: - Booking Code: XY624S - Flight: KIV-PRG-KIV - Passenger: Nicolae Jantic (My Dad) - Wizz Client Number: [redacted] - Name: Cristina Jantic I would truly appreciate your guidance on the next steps. Thank you for your assistance during these challenging times. I believe your hard work will be recognized by the company. Thank you. Best regards, Cristina Jantic

Hello, I need assistance canceling a flight I booked on wizzair.com. I purchased a WIZZ Flex option to allow changes or refunds. The flight I booked from Vienna to Reykjavik on March 21 needs to be canceled. However, when I clicked on the refund option, it said the flight was already canceled. I haven't received any refund or information regarding this, and it's strange because a few minutes earlier, the flight was confirmed. I just want a refund credited to my wizz account for future use. I can provide screenshots of my payment and ticket if needed. Thank you, Pia A.

Hello, I recently purchased round-trip flight tickets from Luton to Iasi, Romania, for the dates March 22 to April 3. My confirmation codes are UERFRG for the flight on March 22 and HD3V7G for the return on April 3 under the name Manolache Ilenuta. Due to the ongoing COVID-19 pandemic, I am concerned for my safety and that of those around me and would like to inquire about the possibility of a refund or rescheduling my trip. I previously spoke with you regarding this matter, where you assured me of a response or a solution via email or phone call, but I have yet to receive any communication. I kindly request clarity on how to proceed, as traveling under these circumstances poses a significant risk that I cannot ignore. Your prompt attention to this matter would be greatly appreciated. Sincerely, I. Manolache

I have a return flight booked with Wizz Air flying to Bulgaria on March 31, [redacted], and returning to the UK on April 15, [redacted]. Due to the current circumstances with the Coronavirus outbreak, I am looking to either cancel or reschedule my flight with the airline. As it stands, my flight is still active. The concern is that by flying, there is a risk of myself and my 4-year-old son contracting the virus which is worrying. Alternatively, I am faced with losing £[redacted]. Bulgaria has a strict 14-day quarantine requirement in place which adds to the dilemma. I did receive an email from Wizz Air on March 16 indicating that I would be contacted within 72 hours, but I have not heard from them yet to explore any options. I am hoping for some flexibility from the airline considering the current situation.

Dear Sir/Madam, I am a student in Hungary needing to travel to Germany urgently to support my family. However, my flight from Debrecen to Dortmund on Wizz Airline was cancelled. If I book a flight from Budapest to Dortmund for tomorrow, March 25, [redacted], will I be allowed to go through immigration considering the current situation? I haven't traveled anywhere for the past two months. My family in Germany, specifically my sister with her four kids, is eagerly awaiting my arrival as her husband is unable to return from Pakistan due to travel restrictions. I kindly ask for your guidance on this matter so I can proceed with purchasing a ticket promptly. Thank you for your assistance. Best regards, Amir Riaz Debrecen, Hungary

Hi, I'm experiencing issues with my flight from Nürnberg Airport (NUE) to Bucharest (OTP) which was canceled due to COVID-19. The scheduled flight was on March 28, [redacted]. I received an email outlining three options: reschedule the flight, receive Wizz points plus a 20% bonus, or get a refund to the credit card used for the purchase. I opted for a refund but encountered a problem. Instead of processing the refund, Wizz points were added to my account, which was not my intention. I would like to change my selection to receive a refund to my credit card. Please reach out to assist with this matter. Thank you. Marta Budescu.

Dear Sir/Madam, I had a flight scheduled with your company on April 2nd from ATH to KTW, which was canceled due to COVID-19. As phone lines are busy, I would appreciate an alternative solution. My booking details are as follows: - PNR number: NEE4FT - Passenger name: Zynayida Myloradobva - Route: ATH-KTW - Date: 02/04/[redacted] Given the current situation, I understand refunds are not ideal for airlines, so could you please arrange a rebooking for me in early August? Kindly inform me of the new route and any cost differences, if applicable. Thank you in advance for your prompt response. Yours faithfully, Zinayida Myloradova Email: [redacted]

Sehr geehrte Damen und Herren vom Team Wizz Air, ich heiße Rafael Avivar Jaldo. Am 13. Februar habe ich über Kiwi.com einen Flug von Madrid nach Wien am 14. April gebucht (Buchungsnummer bei Kiwi.com: [redacted] [redacted] [redacted]). Da mein Flug aufgrund des Coronavirus abgesagt wurde, versuche ich nun, eine Rückerstattung zu erhalten. Leider gestaltet sich dies über Kiwi.com als schwierig oder sogar unmöglich (oder sie bieten mir lediglich weniger als ein Viertel des Gesamtpreises). Die Arbeiterkammer hat mir geraten, mich direkt an die Fluggesellschaft meines Fluges zu wenden. Könnten Sie mir bitte mitteilen, wie ich weiter vorgehen soll? Vielen Dank im Voraus für Ihre Unterstützung. Ich freue mich auf Ihre Rückmeldung. Mit freundlichen Grüßen, Rafael Avivar Jaldo

My flight has been canceled. I booked this flight through kiwi.com, and they provided the option to request a refund from Wizz Air. However, when I tried to do this, there was a message instructing me to go through Kiwi.com. I contacted them, and they responded saying that I had chosen to manage it myself and cannot change it. What should I do to get my refund? Flight Details: Wizz Air UK London Luton (LTN) to Thessaloniki (SKG) on 19/04 at 06:30 Booking Information: PNR: HF3FSD Flight Number: W94463 Name: Vasileios Tseos Email: [redacted]

Hello, I am inquiring if flights to Bulgaria are still operational. I have purchased two one-way tickets as a gift for my parents and a return ticket for myself. The UK government's restrictions advise against unnecessary travel. I am unable to locate any contact information on the Wizzair website, which is why I am reaching out here. Thank you, Ivan

Hello, my name is Adrian Sebastian Nicolae. I had a round trip flight with WIZZ AIR from Alicante to Bucharest, Romania, scheduled for April 10, [redacted], returning on April 20, [redacted], which I canceled on March 26, [redacted], due to the COVID-19 virus. The reason for my trip was a court appearance in Romania related to a legal matter with my ex-partner, which required only a one-day presence in court. However, due to COVID-19 concerns and my work commitments as a truck driver, I had to cancel the trip as traveling to Romania would also entail a 14-day quarantine as per the Romanian government regulations. I canceled the flight with reference P82QQL but have not received any refund so far. Can you please provide an update on the status of my refund?

Dear Customer Service, Regarding the request for a refund of the flight(s) booked with Wizz Air (Opodo Booking Reference: M8EPSI), please find below the process for the refund: 1. Contact Wizz Air to request confirmation of the refund specifying: - Amount to be refunded - Date and time of authorization of the refund 2. Forward the email from Wizz Air confirming your refund request to: [redacted] Upon receipt of the email from Wizz Air, we will process the refund to the card used for the booking. Thank you.