Wizz Air Customer Service Issues

I need assistance planning my trip from Bulgaria to Dubai and back to the UK. I initially booked my ticket from Bulgaria because I need to renew my passport, which doesn't have six months left before expiration. I'll first fly from the UK to Bulgaria, then renew my passport, and finally head to Dubai. My bookings are currently under my old passport number, but after the renewal, I'll have a new passport number. This mismatch could prevent me from checking in online for my flight from Bulgaria to Dubai. How can I resolve this issue and update my passport number for my booking to ensure a smooth online check-in process?

A group of five had smoothly checked in and pre-booked seats. When one member needed wheelchair assistance, they arranged it with Wizz Air. This necessitated moving her to a suitable seat, requiring a new boarding pass. Unfortunately, they couldn't download or print it after being informed of a system issue when calling customer service. The representative suggested removing her from check-in to try again later. Despite numerous attempts, every check-in effort resulted in an error message. This has caused frustration, especially as the rest of the group is checked-in, but the one member in need of assistance remains unable to complete the process successfully.

I made a flight reservation with Wizz Air using a discount. However, there seems to be an error in my profile as it states "Mr. Sofia Levin" instead of "Mrs. Sofia Levin." I need to correct my gender information, but the WIZZ app does not allow me to do so due to the booking being made with a Wizz Air discount. I have attempted to contact customer service via phone, but all numbers appear to be out of service. I also tried reaching out through chat, but have been unsuccessful in getting a response. The confirmation code for my flight from Tel Aviv to Vienna, scheduled for 31.08.[redacted]-8.09.[redacted], is QHRTND. You can reach me at [redacted] Thank you, Mrs. Sofia Levin

My name is Ibrahem Sabra, and I am a Syrian National studying in Hungary. I had a flight booked with your company on 9 August [redacted] from Budapest to Amman, Jordan, with flight number W6 [redacted]. Upon arrival at the airport, an employee requested to see a visa for Jordan, which as a Syrian citizen, is not required. I provided a QR code, which was not accepted as sufficient proof. I have since confirmed with the Jordanian Embassy that no visa is needed for travel between Jordan and Syria. I kindly request your assistance in rebooking me on the next available flight to Jordan, as I faced unnecessary stress and inconvenience. Thank you for your understanding in this matter. Jordan Embassy Email in Vienna: [redacted]

I flew with you on July 11th from Gatwick to Malpensa for a day return flight. Unfortunately, our return flight was canceled, causing an 18.5-hour delay. I then had to fly back to Malpensa on July 12th. As I urgently needed to return due to running out of medication, I had to book an Alitalia flight costing £[redacted] from Linate to Heathrow. I am owed £[redacted] Euros for the delay over 3 hours, additional expenses for a taxi from Malpensa to Linate, and a coach from Heathrow to Gatwick. I have already submitted claims with PNR WDGUPP, but have not received any response from Wizz. I provided my IBAN, Swift code, and banking details for the total claim of over £[redacted]. I traveled with Peter K. I am considering reclaiming the amount owed through my bank and may seek legal action if necessary due to the lack of response. James R.

Hello, About a month ago, I used the Wizz Air mobile app to book a flight and purchased the auto check-in service. Recently, I noticed an error in my passport number listed in my travel documents. I have a few questions: 1. Does Wizz Air utilize the travel data from my passport entered in my profile for the auto check-in service? 2. Can I update the passport information in my profile on the mobile app before Wizz Air processes the auto check-in? 3. If I make the correction, will Wizz Air consider the updated information during the automatic check-in, ensuring the accuracy of my boarding pass details? Thank you for your assistance.

Hello, I’m Ula Budeiri. I had made a booking on Wizz Air for my husband and me from Budapest to Amman on September 6th. Unfortunately, due to unforeseen circumstances, we won't be able to make the trip to Europe. We were really looking forward to it. We can't change the travel dates now, but we're planning to go next summer. I kindly request to receive the total amount we paid, 63,740ft, as credit for a voucher. When we decide on our next trip and make bookings, we will cover any additional costs. Please take our situation into consideration as we were excited about our visit, but it's not possible at this time. Thank you. Best regards, Ula Budeiri Confirmation Code: BI7JTN Flight Number: W62373

Dear Customer Service Team, I am writing in regards to a delayed/cancelled Wizz Air flight. I am seeking compensation as per EC Regulation [redacted]/[redacted] for the following flight details: Booking reference: ZFUWHW Passport number: [redacted]12 Existing complaint reference: [redacted]7 Flight number: W6 [redacted] Departure airport: London Luton Airport, LTN Scheduled departure time: 30/06/[redacted] 8:00 PM Arrival airport: Larnaca International Airport, LCA Passenger details: - Trudy Nelson - Jessica Clarke - Grace Mellish I am requesting the fixed compensation outlined in EC [redacted]/[redacted] for the inconveniences faced due to the flight disruption. Despite assurances of a response within 30 days, I have not received any updates from customer service after 33 days have passed since my original claim. I anticipate a comprehensive reply within 14 days. If the matter is not addressed satisfactorily, I may escalate it further, possibly involving legal action. Sincerely, Ms. L. Townsend Address: 48 Carlton Avenue, Westcliff-on-Sea, SS0 0QL Phone: [redacted]

On July 17, [redacted], my husband and I had a flight from Milano Malpensa to Porto, Portugal, which was delayed for more than 3 hours. The next day, we submitted our claim for reimbursement due to the flight delay on my WIZZAIR account. The claim was swiftly approved, and in the Claims section of my account, it states: "Payment in progress. The payment towards you has now been initiated. Please note it can take up to several working days to see the transferred amount in your account, depending on banking services. If more than seven working days have passed since the payment was initiated and you haven't received it, please contact your bank first before reaching out to us." It has been 42 days since the claim was submitted, and we have not received any response from Wizzair nor the reimbursement in our account. The Ukrainian call center number is not functioning, and accessing an agent on live chat is always challenging due to high volume. I am uncertain about the next steps to take to secure our reimbursement. Thank you.

Subject: Response from Wizz Air Customer Service Dear Alban Baldassari, Thank you for reaching out to our customer service. Your inquiry has been received and will be processed promptly. Our customer service representative will conduct the necessary investigations to review your situation in accordance with our Terms and Conditions of Carriage. You can track the status of your claim under YOUR CLAIMS in your Wizz Air account. We appreciate your time and patience. Best regards, Wizz Air Customer Service

I have been trying to change my inbound flight from the 8th of September to the 11th, using my FLEX ticket. Despite repeated attempts on different devices, I keep encountering errors on both my smartphones and computer. As a result, I have watched available flight dates run out without being able to make the necessary change. The phone support has been costly and inefficient, with long wait times, and the live chat service is consistently unavailable. This situation forces me to stick to my original schedule on the 8th of September, disrupting my plans and rendering my flex ticket useless. I believe some form of compensation is warranted due to the lack of support received and the urgency of resolving this matter promptly to adjust my flight date. I find this level of service from Wizzair unacceptable.

I am currently at Heraklion Airport with my pregnant partner who has been waiting for our flight for 18 hours. She has been sitting outside on a hard bench, in a lot of pain, and hasn't been able to sleep. Our flight has been delayed three times, and after we finally boarded the plane, we were told the pilot couldn't fly, and everyone was taken off the flight after waiting for nearly 2 hours at the gate. The new scheduled flight is at 20.25 tonight, and we have vouchers that we can't use for food. There has been no accommodation arranged, no updates provided, and no suitable resolution offered. There are no Wizz Air representatives on-site, and the airport staff are giving conflicting information. We were even told the next flight to London Luton is on Saturday. This experience with Wizz Air has been incredibly frustrating and your level of incompetence is unacceptable. Flight W98168 I will be seeking legal action against your airline due to this unacceptable behavior.

On July 10th, I made a reservation for a trip to Tel Aviv on November 2nd for 2 adults, Elia and Beryl Meghnagi, through lastminute.com. The booking ID is [redacted]. I have not received an email confirmation, making it difficult to locate my booking. I have already paid for the trip and verified the payment with my bank. I am in urgent need of the booking reference and flight details. Please refrain from requesting the booking reference as I do not possess it, which is causing the issue. It should be easy to identify my booking with my name and email address. Thank you. Elia Meghnagi

86 Westacott Close, Westacott Close, London, N19 3LF Dear Sir/Madam, Subject: Wizz Air / W64459 / 23/07/[redacted] I am writing to you regarding the above flight mentioned. Our scheduled flight from Luton Airport (LTN) at 20:00 to Larnaca International Airport (LCA) at 02:45 was canceled without any replacement offer. The flight experienced two one-hour delays just before departure, culminating in a cancellation without a stated reason. As per the EU Denied Boarding Regulation [redacted]/[redacted] and European Court of Justice rulings, I am seeking €[redacted] per passenger in compensation for the 3292km flight distance, totaling €[redacted] for the two passengers in our reservation. I anticipate receiving the compensation within 21 days of this correspondence. Enclosed find a copy of our tickets. Yours sincerely, Eniko Ilona Guvenler

Hello, I'm Roberto Catti. On September 8th, I booked a flight through the WizzAir app. Immediately after booking, I realized it was a duplicate and promptly canceled it within 24 hours. The booking number for the canceled flight is BGRNJD, scheduled for two people from WAW to BGY on December 24, [redacted]. According to regulations, I should have received a full refund within 72 hours, but I have not received anything yet. Although the duplicate flight has been removed from my upcoming flights list, I have not been notified about the cancellation or the refund. I am unsure how to contact WizzAir to address this matter as the chatbot is not helpful in resolving the issue. Thank you in advance for any assistance, Roberto Catti

Hello, We booked a flight through Kiwi.com for our trip from 9th October to 22nd October. We are a group of 10 people. At the time of booking, we noticed that Martina's, 12 years old, ID had expired. To be able to book the flight early and secure the lower prices, I entered the details of Martina's old ID with an expiration date of [redacted]. She has since received her new ID. Kiwi is now asking for €30 for me to correct the information in the system myself! If Martina has both her old and new IDs with her during the trip, will this not cause any issues at check-in (without changing the ID information)? Looking forward to your prompt response. Thank you and kind regards, Daniela Baan

Hello, I am sharing our experience on a recent flight from Warsaw to Naples on 16.09. Our flight number was W61457. Unfortunately, we were unable to reach Naples and were redirected to Brindisi with no clear information provided. The pilot mentioned the possibility of a bus to Naples, but this did not materialize, and we needed to find an alternative solution to reach Casablanca by the same day. Therefore, we purchased new tickets from Brindisi to Casablanca via Rome and could not use the original tickets from Naples to Casablanca due to the circumstances. The passengers affected are Olga Zhuk, Galya Korsak, and Iryna Pashkouskaya. The unused flight number is 3O492. We kindly request your understanding and seek compensation for the unused tickets from Warsaw to Naples for each passenger. We hope for your cooperation in this matter. If additional details are required, please feel free to reach out. Thank you in advance for your attention to this matter. Kind regards, Olga

Hello, our original flight from Nice to Vienna (W6 [redacted]) on September 9th was canceled by Wizz Air, so we rescheduled to a Vienna to Budapest flight on September 11th. We stayed at an airport hotel using a voucher for the first night. At the Wizz Air counter, we were informed that we could pay for the second night and then request a refund by contacting customer service on the Wizz Air website. I have been trying to reach customer service unsuccessfully and am unsure of the next steps. We were a group of 4 passengers with 2 separate bookings and 2 hotel rooms. I have attached both receipts for the night of September 10th through 11th. The confirmation codes are GJTHTK for passengers Alexandra Tobiasova and Stella Katevati, and GHGK6A for Barbora Kotirova and Aron Frimmel. Please advise if you require any additional information. Thank you. Alexandra Tobiasova

Our Wizzair flight (Flight number: W9 [redacted], Confirmation number KF****, Date: September 24, [redacted], Time: 9:35 pm - 11:20 pm) was canceled on the day of departure at 10:37 am. Wizzair provided three options: a refund, a [redacted]% credit in Wizz credits, or rebooking to another flight. The alternative flights offered were fully booked or departed the next day. We ended up with Wizz credits on September 26, but had trouble converting them as the booking was labeled "not eligible for refund". The cancellation was less than seven days before the flight, entitling us to £[redacted] per person in compensation and a full ticket refund for the <[redacted] km flight. We've submitted the necessary forms to claim compensation, but the credit conversion tool isn't working. Seeking resolution before any potential bankruptcy.

I recently bought two WIZZ Discount Club (WDC) memberships and made reservations on the website. In one booking (LFWTMW) for Tal Rosenberger, I updated the name and birthday in the profile, but the name did not change. For Eran Rosenberger's booking (IDEU4M), the name initially showed correctly but later changed unexpectedly in the confirmation email to "Tal Rosenberger," who has a separate reservation for the same flight. Although I submitted claims months ago regarding these issues and have not received a response, I need the name changed in booking IDEU4M to "Eran Rosenberger" along with the WIZZ Discount Club (WDC) membership for both the outbound and inbound flights. I have a total of 7 people across the two reservations. Please avoid deleting any reservations. Kindly contact me for further clarification at +[redacted]66.