United Airlines Customer Service Issues

Dear Customer Service, I am in need of assistance. As a senior citizen, I need to attend my cousin's funeral in Oakland, California on 3/14 at 10 am. My budget for travel is limited to $[redacted]. I encountered issues with your online booking on 3/4/[redacted] when I tried to make a reservation (AE49GG) from CMH to SFO for $[redacted].80. Despite having the correct Mileage Plus # and name, I received continuous errors. After calling for help, I was informed the fare had increased by almost $[redacted], leaving me unable to purchase the ticket at the original price. I eventually bought a different ticket (AJYTGI) within budget, but with inconvenient dates that might cause me to miss the funeral due to the flight's arrival time and my need to reach Oakland by 10 am. Given the current circumstances with the Coronavirus and my high-risk status, I urgently request your understanding and ask to be allowed to travel on the original flights I intended. Your prompt consideration in this difficult situation is greatly appreciated. Thank you, L.M. Mileage Plus # [redacted]

Hello, I am seeking assistance regarding my husband's upcoming flight booked through Skiplagged. He initially reserved a basic economy ticket for a journey from NYC to San Juan but now requires an upgrade to economy class to accommodate necessary medical supplies due to the current events related to the coronavirus. He is a doctor traveling to assist in this situation and would greatly benefit from the upgrade. If complementary upgrade is not an option, we would appreciate information on canceling the flight and receiving credit instead. Given the state of emergency in NYC, we want to ensure he is adequately equipped to provide aid to patients. Traveler: S. Patel Confirmation Number: CW2Q09 Travel Date: 3/15/[redacted] Airline: United Flight: UA1167 • From: LGA to IAH Flight: UA1914 • From: IAH to SJU

Subject: Refund Request for Cancelled Flight Ticket I, Attorney Riccardo Mangani, on behalf of my daughter, Nicoletta, am writing regarding the cancelled flights scheduled for tomorrow, Fri. March 13, [redacted], Milan – Newark, and Sun. March 22, [redacted], Newark – Milan, under booking reference [redacted]. Due to the recent governmental measures by the Italian and American authorities, preventing us from taking the flight, we are requesting a refund for the amount paid. We kindly request an immediate reimbursement to the original payment method. Failure to do so within 5 days will result in legal action with additional costs on your side. Best regards, Attorney Riccardo Mangani Dr. Nicoletta Mangani

I am a student at the University of Oregon and bought this flight less than 48 hours ago. While I know the 24-hour cancellation policy and the no-cancellation rule for basic economy tickets, I have to closely manage my finances. Recently, my school and the destination, University of Denver, canceled all travel due to COVID-19. Given these circumstances, it's impossible for me to take this flight. As a financially independent student, losing this money would be a significant burden. I respect your policies but given the current situation and my financial constraints, I would greatly appreciate discussing potential refund options. I hope to engage in a conversation about this soon. Thank you for your understanding.

Hello! I bought a ticket for my pregnant wife and baby daughter for early April. When we purchased the ticket, my wife's pregnancy was normal, and there was no coronavirus. My confirmation number is DNH71C. Due to the coronavirus and new developments in my wife's pregnancy, our doctor advised us against traveling due to her high-risk pregnancy at 7 months. While refunds are not the standard policy, given the current situation and doctor's recommendation, we are kindly requesting a full refund. We trust that United Airlines will take into consideration our circumstances and the unforeseen changes. I have included a letter from the doctor, and we look forward to your prompt response. We appreciate United Airlines' understanding and support for families facing medical challenges during these times. - A.S.

Hello, I am reaching out regarding a recent experience with Air Canada that left me incredibly disappointed. On Monday, March 9th, I had a flight booked for a group of 8 from Las Vegas to Amsterdam. Despite having a valid ESTA statement for our connections in the Netherlands, we were informed at the Air Canada desk that we needed an ETA statement instead, which we were not aware of. The staff was incredibly rude and unhelpful, and even though 7 members of our group managed to obtain the necessary statements, one person had issues with theirs. After a lot of back and forth, we were left behind as the plane departed without us. Air Canada staff provided little assistance and suggested we try our luck with United Airlines. Thankfully, United Airlines was able to step in and assist us efficiently. The stark difference in service between the two airlines was evident, and I felt compelled to share my positive experience with United Airlines and express my disappointment with Air Canada. Thank you, Justus H.

Subject: Urgent: Flight Cancellation Request Due to Health Concern Dear Customer Service, I am writing to inform you of my situation regarding my upcoming flight. Unfortunately, my doctor has advised me to stay home due to the current coronavirus situation, and therefore I am unable to proceed with my flight. My reservation is for a group flight scheduled for this Friday under the confirmation code HQSRHW. I kindly request a full refund back to the credit card that was originally used for this payment. Please note that I am unable to accept a future flight credit as I do not have any upcoming travel plans within the next year and I paid for the tickets out of pocket with the intention of being reimbursed. I understand the importance of this matter and the financial strain it may cause, so I am urgently requesting the cancellation of my HQSRHW flight and the full refund amount of $1,[redacted].50 USD to be processed promptly. Thank you for your understanding and assistance during these challenging times. I trust that you will handle this matter with the necessary urgency. Stay safe and take care. Best regards, Saman Z.

I have a flight booked through Expedia to Venice, Italy that I can no longer take due to COVID-19 related travel restrictions. United Airlines, whom I booked through, is not allowing changes online for third-party bookings. Expedia instructed me to contact the airlines directly, but I cannot cancel online through Expedia due to greyed out options. I have rebooked for November [redacted] but couldn't transfer the current flight. I need assistance to cancel and request a full refund. My travel insurance won't cover this situation, saying it's not under their policy as a natural disaster. I have recorded the conversation with Expedia for reference. Thank you for any help you can provide.

I flew on UA48 departing from EWR to BOM on March 16. Unfortunately, upon arrival in Mumbai, I could not find my red American Tourister bag. Due to travel restrictions, I was rerouted on this United flight by CBP officials who handled my documents and instructed me to leave my bag near the stairs. I was not able to confirm if my bag made it onto the flight. I was told upon landing in India that no bags were registered under my name for the flight. I am seeking assistance in tracking my bag, which still has my Air India baggage tag A[redacted] [redacted]. I encountered challenges in creating a report at Mumbai airport due to the lack of a bag tag. Your support in locating my bag and filing a report would be greatly appreciated. Thank you, A.S.K.

I have a flight booked with United from Albany to Hawaii from April 15 to the 29th. Unfortunately, I cannot travel due to the virus and risking my new grandson's health. I am reaching out to inquire about a refund or a voucher for future use to visit my family. My flight confirmation number is [redacted]. My name is Cynthia Altier, and I kindly request a response to this request. Thank you.

Dear Sir/Madam, I am requesting a refund for two return tickets for the flights from San Francisco to Hawaii on 15.06.[redacted] and from Hawaii to San Francisco on 19.06.[redacted] with reservation number C5MWLD. Unfortunately, I was recently hospitalized and diagnosed with pulmonary thromboembolism and arterial hypertension, which prevents me from safely taking any flights until next year. I have attached my medical records for verification. Given these unforeseen health circumstances, I respectfully ask for your understanding and cooperation in processing a refund for the tickets as I am unable to travel as planned. Thank you for your consideration.

I purchased 5 round-trip tickets for my family to fly from O'Hare to Aruba on March 18, 20. Aruba closed its international travel on March 17, 20, but United Airlines failed to inform us of the flight cancellation. We found out from the Aruba homeowner because we were unable to travel. Despite numerous attempts to reach United, I was disconnected after waiting 95 minutes on hold. The following day, we booked another trip to Mexico through United, but I am unsure if we will be refunded or credited for the rebooked trip. I am seeking a refund for the Aruba trip. The confirmation numbers for that trip are #GXY8RT and #C6RQPN. Thank you, Melony D. Mileage Plus #PE017732.

I purchased round-trip tickets for my family to travel from Ohare to Aruba on March **, **. However, due to Aruba closing off international travel on March **, **, our plans were disrupted. Despite this, we were not informed of any flight cancellations by United. It was only when the homeowner in Aruba reached out to cancel our accommodation that we became aware of the situation. I have tried contacting United multiple times, but the long wait times on hold have been frustrating. After being disconnected after a **-minute wait, I attempted to rebook a trip to Mexico through United the following day. However, I am uncertain about receiving a credit or refund for the canceled Aruba trip that I could use for the rebooked Mexico trip. I am requesting a refund specifically for the Aruba trip with confirmation number *GXY*RT and *C*RQPN. Thank you, Melony Dobson, Mileage Plus member PE******.

I bought a ticket for my daughter, K. B., to fly from MSN to ORD to RSW on Thanksgiving Day (11/27). As her classes were canceled, she needed to leave a day earlier (11/26). I had to buy another ticket with miles for the 26th, paying extra for a seat behind first class for her connection. However, her 7am flight was delayed due to mechanical issues. After waiting for hours, she was eventually switched to American Airlines flight AA3929. Despite the $[redacted] charge (including a $[redacted] fee), her arrival was delayed until 10:40 pm instead of the planned 1:08pm. I am requesting reimbursement for the change fee from the 27th to the 26th, the upgraded seat fee, and the $[redacted] charge for switching airlines due to the mechanical delay.

I am seeking a refund for a trip from Tucson to Tampa that was scheduled for March 26. I was traveling first class with my son, Patrick, to attend my grandson's wedding, which has been postponed. Unfortunately, we are unable to attend the rescheduled date. I am 92 years old and rely on my son's assistance for travel. The confirmation number for my flight is GRYX66. The payment was made using my American Express credit card ending in [redacted] expiring on 12/22. I kindly request your assistance in processing this refund as I am unable to travel alone and disappointed to miss this special event. Thank you for your help during these challenging times for the airlines and everyone affected by the current situation.

I am 92 years old and had to cancel my flight due to the pandemic. The trip was for my grandson's wedding, and I was traveling with my son who can no longer accompany me. The flight, booked for March 26th under the names Jean and Patrick Nugent, was in first class for my comfort. I need assistance in obtaining a refund for this flight, which was charged to my American Express credit card ending in [redacted], expiring on 12/22. Thank you.

In late January, I contacted UA to inquire about upgrading seats for my friend and me for the long-haul flights on the 7th of February from Heathrow to Denver and the return from Los Angeles to Heathrow after a cruise. I wanted to upgrade seats already booked by our cruise agent, excluding the short internal flights. The agent quoted me a figure that seemed reasonable at the time, though I can't recall the exact amount. Recently, I received a bill totaling $[redacted] or £[redacted].34 per person for two Economy Plus upgrades. This was much higher than anticipated, and I believe there may have been a mistake. I tried to reach out over the phone and was advised to contact United.com, but the page appears black and blank. Can someone assist me with this issue, please? - PR

I need to reschedule my United Airlines flights from April 9 - April 23, [redacted], to Tahiti for February 20 - March 4, [redacted]. Unfortunately, Tahiti is closed, our cruise has been rescheduled, and we are under lockdown. Despite buying our tickets in May [redacted], United has been unhelpful. Their fee waiver only applies to travel within one year of the original purchase date, which is not feasible for many with older tickets. Other companies like Alaska, Qantas, and Quark have been more accommodating, offering refunds, credits, or rebooking options. United's lack of assistance, changing policies, and CEO's recent email boasting about taxpayer bailout funds is disappointing. Their refusal to provide refunds and insistence on charging change fees during a global crisis is unacceptable. United should follow the lead of more responsible companies during these challenging times.

I am seeking a refund as I had to cancel my flight due to health concerns related to my asthma, supported by a doctor's note. I had purchased a first-class ticket with insurance for a trip scheduled for April. Rescheduling the flight does not resolve my current situation, and I am unsure when it will be safe for me to fly again. The confirmation number of my booking was JK2QXK, with flights from SD-IAH UA #[redacted] and IAH-FLL UA #[redacted] on April 1st, returning on April 15th with UA FLL #[redacted] and IAH-SD UA #[redacted]. My name is Charlaine P. and my husband is Kenneth P. The financial strain is significant for us, especially during this period of limited income. We are in need of assistance to expedite the refund process for these special occasion tickets bought on January 10, [redacted], prior to my health-related cancellation. Travel Guard insurance was also purchased for this trip.

Regarding your reservation under the confirmation numbers IJQZET and IJ5T5H for Skoloff, Janice and Joseph, respectively, our trip planned for May 9, with a return on May 28, has been canceled due to the Coronavirus. As seniors, we have decided to postpone our travel until May [redacted]. The hotel accommodations have been understanding and allowed us to reschedule. We kindly request the change fee to be waived so we can rebook for May [redacted], and we are prepared to cover any difference in fare. Given the unforeseen circumstances, we hope for your understanding and flexibility. We eagerly await your response. Wishing all United employees well during this time. Thank you for your attention to this matter. Sincerely, Janice Skoloff.