UPS Customer Service Issues

Regarding item number 1Z81RW[redacted]50: I bought an important item expecting it today for work. I chose a pricier option for express shipping and a promised delivery before 8:00 PM. I stayed home from work to ensure I received it, but no attempt was made. It is disappointing that no one contacted me to explain this delay despite having my phone number. When guarantees are made, it's concerning when they aren't met without notice. I value efficiency and competence in service, which seems to be lacking here.

I was disappointed to find a package left at my front door without any notification from the delivery company. The package was stolen, and it was something I had been waiting for since February. As a responsible company, leaving packages without informing the recipient is unacceptable, especially in my neighborhood. The claims department website is also giving me trouble with my email and password. This situation could have been avoided if there had been proper communication about the delivery. I am frustrated and would appreciate a call back at ([redacted])-[redacted], asking for Robert Jones. I expect my package to be replaced promptly.

I recently had a frustrating experience with a UPS delivery driver not properly delivering a package to my home. The driver marked the package as delivered, but it was not on my front porch as indicated. This has caused significant inconvenience as the package contains a computer with coded keys essential for my fiance's car. I have provided detailed information about the missing package but continue receiving forms to fill out, which is delaying the resolution further. I am in urgent need of the package to fix my fiance's car, especially with personal and family challenges we are facing. I am disappointed with the handling of this issue and am considering switching to Amazon for future deliveries due to the ongoing delays and lack of resolution from UPS.

My guitar, purchased for [redacted] Euros from Guitar de Luthier in Madrid, has just arrived, but I am extremely upset. I had been informed by UPS that the parcel would arrive on June 30th between 10 am and 2 pm. As a result, I was not at home today, expecting the delivery tomorrow. To my surprise, the package arrived today after 12 pm, a day earlier. Since the UPS delivery personnel found the gate closed, they carelessly dropped the guitar over the gate into the garden. I am currently assessing for any potential damage, which will take some time. At the moment, I am frustrated and unsure of what steps to take. I will be contacting UPS about this issue, but I wanted to make sure you are aware of the situation too. It is troubling that UPS, a company that should specialize in delicately handling musical instruments, resorted to such careless actions. This incident has left me deeply distressed. Sincerely, Paolo

My name is Robert Jones, and I live at [redacted] Potomac Street, Apt C, Aurora, Colorado, [redacted]. On Saturday, a package was delivered to my front door without any prior notification. Regrettably, as I was not home and unaware of the delivery, the package was stolen. As the contents were essential to me, I am requesting a replacement. I firmly believe the responsibility lies with you for failing to notify me beforehand. For urgent assistance, please contact me at ([redacted])-[redacted]. Furthermore, I have unsuccessfully attempted to access your claims website. Despite being assured via text that I would receive a callback within 21 minutes, no one has reached out. I urgently require resolution and a replacement item. I possess the tracking number and all relevant details. Kindly have one of your representatives contact me promptly. Thank you, Robert Jones.

I returned defective YATUNINK printer cartridges to Amazon via a UPS store in Fargo, ND on May 24. Despite not receiving confirmation of the package's arrival, the tracking number 1ZR7Y[redacted][redacted] only shows the label has been printed. My attempts to contact UPS customer service led to automated responses directing me to file a claim online, where I found no resolution. Feeling frustrated, I aim to avoid Amazon charging me due to the missing package. Amazon's deadline for the resolution is July 8. I seek assistance as UPS seems to have misplaced my package.

I recently received a package, but unfortunately, the contents inside were not what I expected. It seems like I may have been scammed out of around $[redacted] worth of products. The seller mentioned they would file a claim with UPS as the package was insured for $[redacted]. They suspect someone at the UPS store swapped the items. Despite having pictures showing the package before and after shipment with no signs of tampering, the seller insists on filing an insurance claim, citing a history of success with such claims. I suspect fraudulent activity and am unsure how to proceed. I possess tracking information and details of the UPS location it was dispatched from. I am hesitant to accept any money from the claim and feel it is necessary to report this suspicious behavior. Thank you, J. Young

Hello, I want to address a recurring issue where your driver has chosen to leave packages at my 91-year-old mother's house gate, which is about [redacted] yards away from the house. This consistently happens, and it is concerning. The address in question is [redacted] Harble Griffith Rd, Logan, Ohio [redacted]. Companies like Fed Ex, USPS, Amazon, DHL, and others have had no trouble delivering directly to the house except for your driver(s). There are no obstacles preventing deliveries to the house, which also has a clear exit route. I kindly urge you to resolve this matter with your driver(s). Should you have any inquiries, please reach out to me. In case this delivery issue persists, I will have to follow up with you. I will closely monitor deliveries to this address as I do receive packages there occasionally. Thank you for your attention to this important matter. Best regards, Bruce Stapleton

Yesterday, I processed 7 packages on the UPS website and printed an End of Day report for them. However, the driver did not come to pick them up. I called UPS after 5 p.m. and was promised a callback within the hour. I waited at my office until 7 p.m., but no one contacted me. I need confirmation that a UPS driver can pick up my packages today for Venture Tools account #2928E4. It's frustrating not being able to speak to a UPS agent when encountering issues like this.

I was informed by eBay that an item was delivered to our address on April 13, [redacted], yet upon checking, the item was not located. I initiated a claim with UPS on April 15 and, to my surprise, the claim was canceled by UPS around April 17 without any notification. After contacting UPS on June 17, they reopened the claim. Shortly after, I received an email from UPS saying the investigation was closed due to their failure to reach the receiver, which is inaccurate as we are the receivers who reached out to UPS. The document I received mentioned a shipment to a different person at a different address from Amazon, which is all incorrect information. Despite multiple attempts to contact UPS, I have been unable to speak to a human representative. The automated response for the tracking number 1Z09180X[redacted] stated that UPS is trying to reach the sender. While willing to wait the 7 days as advised over the phone, I need to correct the misinformation on the document dated June 17. Our primary goal is to obtain a refund for the lost item's purchase price and shipping costs.

I am writing regarding an update on the tracking number: 1Z58962E[redacted], which states that my package was delivered to a gate around 5:26 pm on 07/01/[redacted]. Unfortunately, I encountered two issues with this delivery. Firstly, the gate mentioned in the update is located on a roadway far from my house. Upon going to retrieve the package, it was not there, potentially indicating theft due to inadequate security at that drop-off location. Secondly, I am puzzled as to why the driver did not bring the package directly to my house, as has been done for previous UPS deliveries over the past 15 years. The package, from Grove, a company that specializes in household cleaning products, was valued at around $40. I am disappointed with the handling of this delivery. My address is [redacted] Fisk Rd., Parma, ID [redacted]. My name is Linda H., and I can be reached at [redacted].

I'm unsure of the sender of the package as the driver omitted it on the form. Despite the expected delivery on Monday due to Saturday shipping, a message on the 27th claimed delivery at the front door. No package was found in the mailroom or at my door. I was near the apartment and no one rang. After struggling to contact support for two days, a callback led to a computer holding my spot without a human call. A subsequent computer call further delayed resolution. I waited for 70 minutes before disconnecting. I suggest that the delivery person ring the buzzer. If unanswered, a message can be left to hold the package at the George Town station. Even with a disability, this simple action would ensure I receive my packages.

I am having trouble receiving my package as it was scheduled for delivery at my front door, but it is missing. I attempted to file a claim online, but faced difficulty accessing my account. I opted to create a new account and began the claim process. Unfortunately, after completing all the required steps, I received a message stating that I cannot file a claim at this time. Subsequently, I encountered issues accessing the website again. Despite my efforts to contact customer service via phone, I have been unable to reach a live representative. I am seeking assistance as I urgently need to speak with a representative.

I received an email indicating that my package was delivered at 1:36 PM today, but it is currently 7:41 PM and I have not received it. Despite checking around my neighbors' apartments, I couldn't find it. When I attempted to log into my UPS account, I was prompted to reset my password, but didn't receive the reset email. Consequently, I created a new account with a different email, and after filling out the claim information for about 30 minutes, I received an error message stating, "Sorry, a claim cannot be filed now, try again later." My attempts to reach a live person via phone were unsuccessful. The package contained vital Medical Supplies valued at over $[redacted].

I recently received a package from UPS that arrived opened and empty after being cleared through customs, weighing only 2.7 lbs. I was present when the driver delivered it, and I noticed the box was thin and the yellow packing tape was loose over the opening. I inquired if the driver had seen the missing contents, suggesting it may have fallen out in the truck. However, he dismissed my concerns, stating another person loaded the truck. I asked him to check at the distribution center for any found items, but he reported that I refused the package, which is not the case. Now, UPS is returning the empty box to the sender in China, despite the fact that the contents were lost after customs clearance in Los Angeles. I contacted their live chat support yesterday, but unfortunately, they have proceeded with returning the package without updating the driver's notes to reflect the missing contents.

Two days back, UPS tried to deliver my package and left a "Sorry We Missed You" note. I signed it, as instructed, and placed it on the door today with a note requesting to leave the package due to my broken leg making it hard to reach the door quickly. Despite living on the third level and rarely being on the first floor where the front door is, another note was left today, which I almost missed in the bushes. When I called 1-[redacted], unable to speak to a person, they requested a tracking number starting with 1Z, which these notes do not have. The first note has an InfoNotice# 9[redacted] [redacted] 0, and today's note has a Delivery Notice Number 9[redacted] [redacted] 8. Hoping to resolve this, I will try 1-[redacted]. After navigating the automated system and speaking to Sophia, who was pleasant, she assured me that the package would be delivered between 12:30 and 2:30 tomorrow, providing a welcome resolution to this inconvenience. I aim to count on UPS's usual reliability going forward.

I recently dropped off a package at a UPS store in Lauderhill, FL on 7/8, which was 10 days ago. After tracking it, I noticed that it has not reached the destination yet. The online tracking system shows a delay in the shipping process, specifically indicating that it has been on its way to Lexington, KY since 7/11 – exactly a week ago, with no progress since then. I am puzzled by this week-long delay without any explanation provided. I am concerned about the safety of my package contents. Despite attempting to contact customer service, I have not been able to reach a human representative. The UPS store claims they are only a retail location and cannot assist me further. I am unsure of the whereabouts of my package and would appreciate any assistance in resolving this issue promptly.

I had a distressing encounter at UPS store #[redacted] in Goleta, CA. The employee I dealt with was rude and unhelpful. When I tried to explain an issue with my packages, he responded aggressively, even throwing one of the boxes. I felt scared and mistreated during the incident on July 19, [redacted], at 3:48 pm. I believe this behavior is unacceptable, and I urge UPS to address it promptly. Additionally, I tried calling [redacted] for assistance but had trouble getting through. The option to speak with a representative (#4) did not connect me, leading to frustration. I hope these issues will be resolved soon. Thank you for your attention to this matter. A.P.

I made an error with the address provided for my parcel pickup. Initially, I inquired if I could avoid fees by picking up the parcel myself due to the address mistake, to which the agent confirmed it was mandatory to pay the fees. However, despite the payment, the correct address was not updated by UPS, leading to multiple follow-up issues. Subsequent attempts to resolve the balance payment indication on the website were met with agents failing to request the correct address. This lack of attention to detail caused significant frustration, especially when confronted with unnecessary payment requests. Moreover, a disconcerting call from a representative demanding payment, despite a previous settlement, highlighted further ineffectiveness in addressing the address discrepancy. The interaction culminated in poor customer service and a lack of resolution. After several interactions, only a couple of agents showed remorse and rectified the address mistake, albeit belatedly. The persistent balance payment notice on the tracking platform continued to exacerbate the situation, leaving me exasperated and still without my parcel. Despite attempts to contact the company for clarification, the frustrations persist, and a call with a manager, rather than an agent, is now desired to address the ongoing issues promptly.

Yesterday around 5pm, a UPS driver parked in front of my driveway at [redacted] SW 81st Ter, Gainesville, FL [redacted]. When I arrived, he did not immediately return to his truck to allow me access. Despite honking, he continued chatting with a recipient. When he finally moved, he did so slowly and then acted confrontationally towards me. This behavior in front of my house with my 7-year-old witnessing is unacceptable. I have footage of the incident from my car camera but have not received a response from UPS in Gainesville, FL. I am eager for them to address this issue promptly and ensure that this driver does not return to my area.