Ticketmaster Customer Service Issues

I purchased tickets for the Buffalo Bills vs. Miami game in Buffalo and listed them for sale on December 6, [redacted], for $[redacted] each. Despite daily checks, they did not sell, so I gradually lowered the prices. Today, the game day, I discovered that the tickets were marked as sold on the same day I listed them. However, the payment only reflected the reduced price of $[redacted] each. This seems like unfair business practices and potentially illegal. I request immediate correction of this issue. The order number is [redacted]. Thank you, The Penmans.

I purchased tickets through SeatGeek, and they were transferred to your website. However, your site is not functioning properly and is flagging me as a bot. I spent $89 on tickets for tonight's game, and I am frustrated with the current situation. I am unable to sign up on your website because it keeps identifying me as a bot. I have enabled Java Script on my computer, but the issue persists. Even my phone's web browser is not working. I have attempted to contact support but all lines seem busy. I have searched online for others facing the same problem but haven't found a solution yet. I am feeling very upset about this.

Hello, I am writing from Italy. On October 10, I purchased four NBA game tickets for the San Francisco event on December 28 through Helloticket, but the tickets were issued by Ticketmaster. I am facing an issue as I cannot see the four tickets in my Ticketmaster account despite having the payment receipt, ticket confirmation email, and instructions to download the tickets. I am in urgent need of assistance as both Helloticket and Ticketmaster claim the tickets were sent to me. However, they are still missing from my account. If Ticketmaster indeed issued the tickets, they should have my information on record as I have an account with them. My name is Raffaella Di Virgilio, email [redacted], phone number +39 [redacted]. I kindly ask for help before my trip to San Francisco on the 27th, as the NBA game tickets are a special gift for my son's 18th birthday. Thank you for your attention. Best regards, Raffaella Di Virgilio.

I have been attempting to buy Milwaukee Bucks tickets all day, but every time I try to make the purchase, it gets declined due to an error with the card information I entered. I am experienced with online ordering, but I am at a loss as to why I cannot complete this transaction. I even activated a previously unused card and attempted to use it for the purchase, but that did not work either. It is frustrating that I am unable to seek assistance from anyone to resolve this issue. I have confirmed with my card company that my card is in good standing.

I purchased tickets for "The Best of Doo Wop Volume IV" happening on 3/25/23 at Lillian S Wells Hall at the Parker in Ft. Lauderdale, Florida. The event was supposed to feature The Duprees, The Platters, Cleveland Still, and The Mystics. I specifically wanted to see The Platters and The Duprees. However, within 12 hours of buying the tickets, they changed the venue and the lineup, excluding The Duprees and The Platters. I contacted the Parker house, but they couldn't help. I paid $[redacted].96 and want a refund. I tried disputing the charge on my credit card, but it was unsuccessful. This feels like a deceptive practice and I believe it should be illegal. Can I take any action in this situation?

On Friday, December 16th, I purchased SZA tickets for her Toronto show on February 25, [redacted]. I unintentionally bought accessible seating in section 309A, row 2W, seat [redacted]. I wasn’t aware of this until I received the confirmation. The Ticketmaster site directed me to checkout without allowing me to choose my seat when I clicked on the ticket on the right side of the screen. I'm wondering if I can still attend the show with this accessible seating or if I will be denied entry at the Scotiabank Arena. If I can't attend, I'm also curious if I would be eligible for a refund for my ticket. I did not intentionally choose the accessible ticket, as I wanted a seat in section [redacted].

I was attempting to demonstrate to my spouse that we had already purchased tickets for the Cedric the Entertainer show on December 29, [redacted], in Atlanta. Unfortunately, it turns out the tickets were no longer available because I was unable to access the website. An error message stated, "You're a power user moving through this website with super-human speed." I had actually bought tickets for the Straight No Chaser Comedy Tour on December 29, [redacted], at 8:00 PM at the State Farm Arena in Atlanta. The seats are in Section [redacted], Row H, Seat 1-2. I'm glad I discovered this issue before the comedy show. I am looking for assistance regarding the two tickets I purchased for $[redacted].00. You can contact me at [redacted] or my secondary email, [redacted]

I purchased and sold tickets via Ticketmaster. The sale occurred on 11/06, and I have yet to receive my funds. Despite following the recommended steps for help through my account and contacting support, I have made no progress. Repeatedly updating my banking information as advised has not resolved the issue. Initially informed a debit card would suffice for deposits, I am now told otherwise. This has persisted for over 40 days, and I am in urgent need of a solution. Kindly reach out to me directly by phone or email to expedite the resolution.

My wife and I have tickets with Order #35-[redacted]/NY8. We also purchased event insurance. Unfortunately, she is unwell with a stomach bug, and we won't be able to attend tomorrow's event. I have reached out to Allianz Global Assistance and they require doctor's reports and extensive paperwork for a refund. Is there a way to reschedule the tickets instead? We paid extra for the flexibility of entry at any time along with the insurance. As seniors, aged 70 and 75, we were eagerly anticipating the event. Can any accommodations be made for us? Thank you, Charles L. & Sharon R. Email: [redacted] Phone: [redacted] & [redacted]

I purchased three tickets for The Wiz, the Musical, in Seattle for Saturday, December 17th. Unfortunately, the show was cancelled due to a Covid outbreak. I contacted Ticketmaster to request a refund. Ticketmaster responded that they would only issue a refund if the performance was cancelled, which it was. The cancellation is confirmed on the theater's website and local news, although Ticketmaster claims to have no information about it.

We are planning to drive for 3.5 hours to attend a concert in Minneapolis for which we have purchased tickets. However, there is a blizzard forecasted for the area that is expected to continue through Friday, the day of our concert. The National Weather Service has issued warnings advising against driving on Thursday and Friday due to the dangerous conditions with heavy snow, high winds, and very low temperatures. Under these circumstances, I would like to cancel our tickets.

I purchased two general admission tickets through Ticketmaster for the Michigan vs TCU Fiesta Bowl. The tickets were delivered via SeatGeek, a third-party resale site. However, the tickets received are labeled as "Parking Passes," which were not intended. I am unsure if parking is included in the general admission tickets or if I need a refund. My Order Number is: 2[redacted]-1[redacted]-0.

Hello, I recently purchased two General Admission resale tickets for the Vrbo Fiesta Bowl "#2 Michigan v. #3 TCU" through SeatGeek on TicketMaster's website. TicketMaster confirmed the purchase of two General Admission tickets, but on SeatGeek's app, it shows that we have two Parking Passes instead. I'm unsure if this is due to a package deal including parking, but the lack of clarity is concerning as I paid $[redacted] for these tickets. After contacting SeatGeek, they explained that as the purchase was not made through my SeatGeek account, they don't have access to the seller's details. They advised reaching out to you for a re-transfer, as we were provided with the wrong tickets. Prior to contacting SeatGeek, I confirmed with your team that the purchase was indeed for two General Admission tickets.

I am experiencing difficulty purchasing tickets as I am unable to proceed without creating an account. The phone number provided is invalid for account setup, preventing me from proceeding. Upon trying to contact the [redacted] number, I was informed that I need to log in first. I am looking to purchase tickets and can receive texts on my cell phone. However, I am hesitant to provide my personal cell number to Ticketmaster for potential resale. I would appreciate alternative solutions that do not involve sharing my personal cell number for security reasons. Please refrain from generic responses requesting account log-in or FAQs. Thank you, Jim.

Hello Ticketmaster, I am reaching out regarding a claim/issue I have. Recently, I purchased tickets from your website and submitted a refund request. I have not received any communication from alliance (the insurance company) or your company regarding the status of my refund. It has been a considerable amount of time since the concert took place, and I am still awaiting a response or a refund. After speaking with alliance over the phone, they suggested that I contact you directly since you are the service provider. Thank you.

I have two tickets to the Suns vs. Mavericks game on 1/26/23 in Phoenix, AZ. I tried to list them individually, but I received instructions from Fansupport on how to list both tickets together. Unfortunately, I am unable to do this on my iPhone Ticketmaster app or on the website. Please contact me to assist in listing both tickets together. Thank you.

I received a message from Ticketmaster on 10/10/[redacted] regarding tickets I sold on 9/8/[redacted]. It has been 12 weeks since the message and 16 weeks since the concert, but I have not received the payment yet. Can I please have an update on the status? [redacted]0 Ticketmaster Customer Service CP3A37-E34 Ticketmaster NA <[redacted]> Hello Fan, Thank you for your understanding. We apologize for the delay in processing your payment for the tickets you sold. Upon review, we noticed that you listed a Canadian event without a CAD bank account. A request for a check has been made. Please be advised that this process typically takes 12 weeks. Since the event was in Canadian Dollars, the payment you receive will also be in Canadian Dollars. We regret any inconvenience this may have caused.

Dear Ticketmaster, Hello! I'm Emerson and I'm 12 years old. I wanted to share my disappointment after the website crashed during Taylor Swift's presale. My family and I were hoping to get tickets for her Friday show in Atlanta, Georgia. It's a dream of mine to see her in concert. I understand that technical issues happen, but it was still disheartening. Thank you for your attention, even if this is a situation that may be challenging to resolve. Goodbye!

I signed up on Ticketmaster, but the email I used turned out to be invalid. Despite this, I was able to create the account. I bought a VIP ticket worth over $[redacted], but now I can't access my account. Every time I email them, a different person responds, but they haven't been able to help me at all. I have all the ticket details, but I can't share them here due to the sensitive information they contain.

I am seeking to purchase 2 standing pitch Coldplay tickets for May 31st, [redacted]. The seller added two extra transfer fees of £[redacted] each, claiming they are refundable. After sending the payments, I was supposed to receive the tickets in my Ticketmaster account. However, the seller mistakenly sent the tickets to the wrong email, resulting in a $[redacted] recovery fee from Ticketmaster. Now, the seller wants me to pay a £[redacted] fee to reissue the tickets. I requested a refund of £[redacted] as I originally paid £[redacted] only for both tickets. The seller insists I pay the additional fee for the tickets to be available. I am hesitant to pay more as I believe it's not my responsibility. I am eager to receive my refunds promptly.