SafeLink Wireless Customer Service Issues

I recently received my new SIM card, but I requested to keep my old number. I followed the process to transfer my old number to the new SIM card, but I have not yet received it. Meanwhile, my original SIM card has been cancelled, leaving me without internet access and experiencing poor phone service. Currently, I am using my boyfriend's phone to contact the company. It is urgent that I receive my new SIM card promptly as I rely on my phone for both work and personal use. Having full service is crucial to me.

I am currently utilizing Safe Link through the Lifeline program. I have recently learned about the ACP program and am interested in understanding more about how it can assist us during this challenging year. I have encountered issues when attempting to apply or use the program due to being informed that it's already used at my address. This seems unlikely as it's just my husband, daughter, and I residing at this residence. I believe a previous resident might have used it since I've only been here for a year. Receiving the benefits would be incredibly helpful, especially since we are experiencing financial difficulties after my husband's job loss. Thank you for your assistance. My name is Leah D., and you can reach me at [redacted] Thank you.

I received a phone last Wednesday, February 15, [redacted]. On Friday, the 17th, while it was charging, the phone became extremely hot, causing me to drop it, resulting in a cracked screen. The heat damaged the screen to the point where the phone is unusable. I only had the phone for two days, and I'm devastated because I had been without a phone for a while prior to this. I had purchased a phone case from Amazon to prevent such incidents. I kindly request a replacement as having a phone is crucial for staying in touch with my kids. The device in question is a TLV30t. I have attempted to contact through various emails without success. If needed, you can verify the incident by checking the phone's activity on my second day. Thank you for your attention to this matter.

Subject: Safe-Link service complaint I have experienced continuous issues with Safe-Link service for over four days starting February 19th. They have failed to transfer my services to a new phone, leading to significant disruptions in my online training business. Safe-Link's customer service has been unhelpful, citing an 'error event' preventing the transfer of services. This problem has resulted in over $2,[redacted] in lost revenues, 20 hours spent on the phone, and additional expenses for alternate phone solutions to address the problem. I am requesting $2,[redacted] in compensation for the business lost due to Safe-Link's service failures. I have evidence of these interactions as all calls are recorded. If this matter is not addressed promptly, I will pursue legal action. Thank you for your prompt attention to this issue. Best, Rose R. [redacted] [redacted] (landline)

My cell phone is severely damaged. I accidentally dropped it when someone bumped into me as I was coming out of a store. The screen is completely shattered, and there's a black substance spreading over it. I can't use it to text, make calls, or even turn it off. The glass is cracked so badly that it might fall out. I'm currently facing financial difficulties and cannot afford to buy a new phone. I rely heavily on my cell phone every day, especially to stay in touch with my children and reach out to doctors as a disabled person living in assisted living. When I called customer service to inquire about a replacement, the lady I spoke to was very rude and made me feel belittled. I felt lost with all the technical jargon she used and she even called me stupid. Please assist me. Thank you, Mrs. R. Heller

I have been a SafeLink customer for three years. Recently, I received a Verizon phone from a friend and wanted to switch my SafeLink services to it. The ongoing issue has been persistent for almost two weeks. I have received emails warning that my service will be terminated if I don't use it without wifi. Despite speaking to 31 representatives and purchasing three BYOP Sim card kits, I am still unable to use my SafeLink service. All representatives have checked every possible connection and have identified one pending issue that requires 2-24 hours to resolve. However, even after waiting, I am still facing the same problem. This has become a significant concern as my wife is pregnant and could go into labor at any time, needing to contact me immediately. I am desperate for help in resolving this persisting issue.

Hello, I'm Ralph. I accidentally broke my phone and contacted SafeLink customer service to report the issue. Despite not finding my number in their system, they provided me with a ticket number. Later, a UPS delivery person dropped off a package containing an address label and instructions for the broken phone. When I called back to retrieve the ticket number for tracking, I realized I had misplaced it. The incident occurred last month on the 25th, and since then, I have not received any updates. I am unsure about the next steps. Should I reapply for the service? Thank you.

I am experiencing issues with the connectivity on my new phone. I was advised on Friday to turn off the phone for 4 hours to retain my original number and then make a call. However, after following these steps, I still have no bars on the phone and cannot make calls. I have been trying to reach out to Safelink for assistance, but the automated service keeps directing me to repeat the 4-hour reset and then disconnects the call. I urgently need someone from Safelink to assist me in resolving this problem. Your prompt help with this matter would be greatly appreciated.

I have a damaged phone screen and the volume control is not working properly. I can only hear if it's on speaker mode, which is inconvenient. My phone model is A502DL, and I was only able to partially retrieve the IMEI number as the screen prevents me from seeing it completely ([redacted]0-----). I contacted someone at 1-[redacted] for help, but they said I do not qualify for a replacement phone without providing a clear reason. I asked for more information or a different contact number for clarification, but they were unable to assist me further. I am seeking clarification on Safelink's rules for phone replacement when in need. Thank you. - Gloria B. Smith. Email: [redacted].

I am seeking a replacement phone for my number, [redacted], due to a damaged screen and volume issues. I am disappointed with the lack of assistance from customer service. The representative was unable to provide reasons for denying the replacement and seemed limited in their ability to provide guidance on escalating the matter to a supervisor. I am looking for clarification on Safelink's policies or criteria to resolve this situation. The model number of the phone is A502DL. Thank you, Gloria B. Smith.

I am experiencing issues with my SafeLink phone. Currently, I am unable to make or receive calls. Although I can send texts, they only go through if I include a picture. Internet connectivity works fine. I have spent hours on the phone trying to resolve this, to no avail. Even after a factory reset, the problem persists. There seems to be a restriction on calls, and attempts to adjust settings have been unsuccessful. It appears as if the company tried to fix the problem but made it worse. As a 65-year-old disabled widow living alone, not being able to call for help is concerning. This has been ongoing for over a week. The number related to this issue is [redacted] for Anne Toy. I appreciate any assistance you can provide. Thank you, Randy.

My phone was taken from me some time ago. I've been attempting to restore my phone service, which has been off for a few weeks now. Unfortunately, I haven't been successful in resolving this issue with customer service. I'm uncertain as to why my phone service was discontinued. As a senior living independently, having a working phone is crucial for me. My SafeLink phone number is [redacted]. It would be greatly appreciated if I could receive a new phone and restore my service. Please contact me at [redacted]. Thank you, Laurie Self.

I submitted an application for my husband for Safelink as instructed by the Affordable Company Service to obtain two phones. Currently, I am using my phone with the number [redacted] to reach out, but my husband's phone has the number [redacted]. I would like to update the name on the application from mine to his, changing it to Ward Gunn. I am receiving free Affordable Service with Straight Talk while my husband only has an Obama Phone. How can I go about changing the name on the Safelink application?

I recently spoke with a representative who helped withdraw my denied application due to an incorrect social security number. I was advised to reapply with the correct information. However, I am now unable to complete the new application as it seems there might still be an active application in the system which is causing an issue.

I lost my tablet a few days ago, and I suspect it was stolen. It seems to be nearby. I am unsure how to proceed to get a replacement and safeguard my data on the missing device. It is a Foxxd T8 Pro tablet with unlimited data and hotspot capabilities. The device information includes the IMEI number [redacted][redacted] and FCC ID 2AQRM[redacted]. My email, which is crucial to me, is synced to the tablet. I only have one opportunity left, and the situation is critical. My backup is not currently active, but I can access it at [redacted]

My name is Alona Stratton. I used to live at [redacted] North 76th Street, Milwaukee, Wisconsin [redacted]. My new address is [redacted] W Keefe Avenue, Apt 3, Milwaukee, WI [redacted]. The phone number I'm calling about is [redacted]. I was told to contact SafeLink to turn my services back on, but I was informed to finish an application that I believe I've already completed. I forgot to update my address, which might have caused the issue. My phone is essential for my health needs. Please reach out to me via email at [redacted] Thank you.

I applied for Safelink last month because the previous phone was in my husband's name. I received an email stating the service would end on 4-16-[redacted]. I am now the head of the household and applied over the phone in March to have the phone in my name. I called to confirm this, and they connected me with a Safelink customer service agent who took my application over the phone. However, I have yet to receive the phone. I tried checking the status, but I only receive recordings stating my information is invalid, and they can't find an enrollment number. I need help with this issue and would appreciate speaking to a live person.

I recently received my new phone and activated it last week. Unfortunately, I've been experiencing some issues with it. When trying to access websites, the phone either does not load them or redirects me to different sites. Additionally, the phone shuts off when I try to go online, and it often freezes while I'm browsing. I am enrolled in the ACP program and would appreciate it if you could replace my current phone with a better one. Kindly contact me at [redacted] regarding this matter. Thank you.

I've been experiencing cellphone issues and contacted SafeLink on Friday, March 31st. I spoke with Damian from Guatemala, who assured me a replacement phone would arrive in 3-5 business days. When I called on the third business day, a representative from the Philippines mentioned a longer timeframe of 5-7 business days. Despite my numerous follow-up calls, they canceled my ticket, and after nine business days, I haven't received my phone. Each time I reach out to the Philippines, they provide evasive responses and even hang up on me. This ongoing poor customer service from the Filipino support team is frustrating. SafeLink must address this issue promptly.

W, I need to contact you every month to activate my ACP on my phone. I have been using my phone's hotspot to access it, and you need to activate it without interfering. I am frustrated because I have missed work due to not being able to go online. I have not received any notifications about finding a place to live, and now I am homeless, living on the streets in cold and stormy weather. This situation has significantly impacted my life.