ROBLOX Customer Service Issues

Good afternoon. In February of [redacted], around Valentine's Day, I experienced a hacking incident while playing Arsenal with a friend. Suddenly, a message appeared on my screen notifying me that my account was being accessed on a different platform. Feeling overwhelmed, I attempted to change my password and remove unauthorized access. Despite my efforts, the message persisted, and I was eventually logged out without being able to take further action. Although this occurred in [redacted], I am seeking assistance in recovering my account. Thank you for your help.

I was recently banned from ROBLOX due to an old private game I created containing inappropriate language that was meant as a joke amongst friends. The game was never public and not intended for harm. I had no previous bans on my record and after six years with ROBLOX, I feel this termination is unjust. I've reached out to them by phone, leaving a voicemail explaining my situation, but I haven't received a response. I believe the punishment is too severe for a private game. If private games are moderated, I was unaware and would not have created it. What steps can I take to appeal this decision and regain access to my account?

Dear Sir or Madam, I am facing an issue with my old Roblox account (nisschmeeterlinaa). I was 10 years old when I created this account. Unfortunately, I did not link my account to an email or phone number for verification. One day, I had to delete Roblox because I couldn't access games anymore. When I tried to log back in, I couldn't remember my password. I have not had access to the account since [redacted], but I remember that I had valuable items on it (pets, knives, etc.). Therefore, I would like to ask if you could reset the password for the account and inform me of the new password. I would be extremely grateful for your help and appreciate a prompt response! Username: nisschmeeterlinaa. Xoxo, Nisa.

Hello, Roblox Support Team, I am reaching out regarding my Roblox account under the username Mister_DLGamer. I am struggling because, approximately one month ago, I forgot my password. Sadly, my account is not linked to my Gmail or phone number. I have Robux on my account that I purchased using a gift card. I used these Robux to buy clothing items for my avatar, specifically the Minitoon shoulder pet and KreekCraft Beanie Hat, which are not currently equipped. I possess additional information that can verify my ownership of this account. I am hopeful that this evidence will assist in the swift resolution of this matter. Kindly assist me in regaining access to my account promptly. Best regards, Mister_DLGamer Ticket Number: [redacted]3

Hello Roblox, I am Mister_DLGamer, the account owner, reaching out to address an issue. On May 8, [redacted], I created my account, but a month ago, I forgot my password. Unfortunately, my Roblox account is not linked to my Gmail or phone number. I have Robux on my account obtained through a Roblox gift card which I used to purchase items like the Minitoon shoulder pet and KreekCraft Beanie Hat for my avatar, currently not equipped. I hold proof of ownership and hope you can assist in regaining access to my account promptly. Regards, Mister_DLGamer Ticket number: [redacted]3

Hello Roblox support team, I am reaching out about my Roblox account under the username Mister_DLGamer. Unfortunately, I encountered an issue as I forgot my password around a month ago. Regrettably, my Roblox account is not linked to my Gmail or phone number for account recovery. I have a balance of Robux on my account, obtained by redeeming a Roblox gift card that I purchased in-store. With these Robux, I bought avatar clothing items including a Minitoon shoulder pet and a KreekCraft Beanie Hat, which are currently unequipped. I am the only one aware of these purchases. I possess evidence to prove ownership of the account and hope that it will aid in the account recovery process. I kindly request assistance in restoring access to my account promptly. Best regards, Mister_DLGamer Ticket number: [redacted]3

Hello, Roblox community. I am facing an issue with my account being hacked. While playing Anime Rifts, a trading scenario led me to a Discord server. There, a player offered to trade dark magic for an excessive amount and mentioned involving a friend to contact me. I provided my username, "jasonmaster246," but received no response. I then faced an abrupt logout while playing Anime Fighting Simulator. Despite attempts to reset my password via my phone, the hacker demanded payment in Robux to regain access. Feeling unsure of what to do, the hacker threatened to report my account. I seek assistance in reclaiming control of my account. Thank you.

I was banned from ROBLOX in February due to a mistaken ban. In [redacted], Roblox implemented a DMCA rule regarding using other companies' likeness without permission. I received three strikes in [redacted] for content created in [redacted], predating this rule, content previously allowed on the platform. Despite attempting to reach out, I have only encountered automated responses or prolonged silence. I'm considering legal action, though it's costly. I possess evidence that the banned content dates back to [redacted], which I've tried to present without success, facing repetitive bot responses.

When I created my account, I was instructed to reset the password via email verification. However, upon trying to reset it, I did not receive the code in my email. I suspect the code is going to the individual who took my cookie. I need assistance in obtaining the code. Additionally, I am concerned because the person accessed my PayPal account and might have taken screenshots of my transactions. I am worried they could use this to regain access to my account. I am hoping to find a way to link those specific transactions to my email to prevent unauthorized access.

I recently had my account banned due to unauthorized charges. I only canceled my card, but Roblox is insisting on receiving specific details about the disputed transactions from the billing account holder. Despite providing the dates of the purchases, I am being repeatedly asked to have the cardholder contact them directly for assistance. Can someone assist me with this issue?

My main account, tiarathia, was hacked by a user named mshsemira. Initially, he requested to be friends, to which I agreed. Then, he asked for my Discord (DC) and invited me to play 'Da Hood.' He shared a link to his supposed "private server," which turned out to be fake and transported me to a public server. Claiming the link didn't work due to my "failure to log in," he tricked me into logging in again, resulting in the account hack. After futile attempts to reason with him for around thirty minutes to recover my account, he demanded that I work for him as a condition for its return. This task involved luring others to a link enabling him to hack their accounts. Additionally, he resorted to name-calling and using profanities. I have saved screenshots of his account, our Discord chat, and relevant details. Assistance is much appreciated.

I recently had a concerning experience on the platform where I enjoy chatting with others. During a political discourse about the American president, some participants resorted to name-calling and discrimination towards me. Despite my efforts to maintain a respectful conversation, I was outnumbered and faced inappropriate behavior from some users, including one with a graphic avatar. I reported these incidents, only to have my account banned while the offenders went unchecked. It is distressing that expressing my views led to this outcome, especially when I aimed to engage constructively. I hope to connect with a support representative to address this unjust situation promptly.

Hello, On April 25th, [redacted], while playing the game Weapon Fighting Simulator, another user named "@HayatoPowerfull" asked me for powerful items, to which I declined. He then offered me Robux, and once again, I said no. He threatened to ban me from the game, and I warned him that I would report him if he continued. Unfortunately, I did not take it seriously, thinking it was a joke, so I asked him when I would be banned. A few minutes later (at 6:24 PM), my account was deleted. I had spent approximately [redacted] euros on this account, so losing it troubles me. I kindly request your assistance in recovering and reopening my account and banning the person responsible for this. Good evening and thank you in advance! User @kylianstranger.

I have been hacked (cookie logged) by a Russian individual who stole my account. Despite my effort in trying to regain access, the hacker changed the email to a new one ending with googlemail.com. I possess all the necessary payment and email information associated with the account when Robux was purchased, totaling over $[redacted]. Unfortunately, the response I received overlooked my situation, repeatedly suggesting a password reset without understanding my issue. I yearn for a direct conversation (1:1 talk) to clarify the events and challenges I am facing patiently. My ID is linked to the account, which the hacker cannot modify, offering some hope. I hope to resolve this matter swiftly with Roblox support, ensuring my account's restoration without having to continually plead my case.

Hello, I'm Jose, a Roblox player who recently started using Roblox Studio. I didn't encounter any issues until last Sunday when my account was falsely deleted for allegedly creating a game to scam others. I was unaware of these accusations and my games seemed well-received by friends without any complaints. When I logged in and discovered my account was deleted, I lost everything. Despite reaching out to Roblox support with evidence of my innocent game creations, they have refused to restore my account and denied my claims. I am disappointed by this situation. Regards, Jose

Hello, my name is Jose. I am a Roblox player who recently began using Roblox Studio. Until last Sunday, I hadn't encountered any issues with my account, lexusLFA5. Unfortunately, my account was falsely deleted due to allegations of creating a game intended to scam others. This came as a surprise to me as my game, "Jose's Property," did not have any content aimed at scamming others. My friends also played my game, and there were no complaints. Despite providing evidence of the game's content to Roblox support, they have denied my appeals, stating that decisions once made cannot be reviewed again. I hope that Roblox will thoroughly investigate this matter and reconsider restoring my account. Sincerely, Jose.

I am currently unable to access my account and have confirmed that my username and password are correct. I do not have an email linked to the account, only a phone number. Despite trying to reset my account using my phone number, I have not received the necessary 6-digit verification code. I have waited for an extended period but still have not received the code. I am looking to resolve this issue promptly by resetting my password to regain access to my main account. It is important to note that this account is significant to me as I have invested my own money into it. I only engage with this account using my own funds and do not utilize credit cards or gift cards due to parental restrictions as I am only 11 years old.

I encountered an issue with enabling 2-step verification on my Roblox account without fully understanding its function. Unfortunately, I exited the page afterward and now I am unable to log back in as it requests verification. The email associated with my account is my former school email, which I no longer have access to since I left the school. This is causing me distress as my account holds valuable Robux, and it carries significant sentimental value to me. I am open to providing any necessary proof to confirm my ownership of the account. I receive Robux through gift cards, and a friend accessed my account once to gift me Robux. I am feeling lost without access to my account, as Roblox support has not been able to assist me effectively. This situation is pushing me to the point of considering giving up on Roblox, but I am reaching out here as my final attempt to regain access to my account. Your understanding and assistance in restoring my account would be greatly appreciated.

I was playing Brookhavent when suddenly it disconnected from the server. Just moments before, I was talking to a person dressing up as the killer clown (Pennywise). When this happened, I thought my Wi-Fi had gone out. I exited the server, tried to reconnect, but my account logged out as if I had hit the log out button. At this point, I got scared and tried to log back in, but it wouldn't let me because it kept stating that the password was incorrect. I have been trying to regain access without success. Please take action as many people are experiencing this issue. I have a friend who had both her main and secondary accounts hacked. In the account that was recently "hacked," I had everything and I don't want to lose it. Thank you for your attention and please let me back into my account 🙏.

While playing "Dragons Life" on your app, I encountered an unfamiliar user whose profile description seemed negative. When I tried to defend myself, I was unexpectedly disconnected and couldn't reconnect. After being forced to log in again, I realized I couldn't access my original account, "plocly." I created a new account, "Galaxywolf867332," but I desperately want to regain access to my hacked account. I apologize if my past behavior was disrespectful. I value this platform and my previous account deeply and am willing to cooperate to resolve this issue. Your assistance in recovering my account would mean a lot to me.