ROBLOX Customer Service Issues

I'm unable to access my email at [redacted] for unknown reasons. I noticed that there has been a verification update for logging into my Roblox account under the username kittylinny175. I urgently need assistance to regain access to my account. I am willing to provide any necessary information about my account. Kindly resolve this issue promptly by providing a link to restore access to my account. Thank you.

Hello, I recently experienced a hacking incident. While playing, a message popped up stating that my account was being accessed from a different device. When I tried to log back in, I realized the password had been changed. The username on the account has also been altered, and the hacker seems to be causing damage. Although the account was not verified, the linked email was [redacted] Unfortunately, attempts to reset the password via email have been unsuccessful, indicating the hacker may have changed the email associated with the account.

I was unexpectedly logged out of my Roblox account, and when I attempted to sign in again, it claimed my password was incorrect. Despite being certain about my password, I suspect my account may have been compromised, leaving me feeling distressed. Given the sentimental and financial value tied to my account, I have been quite dismayed for the past week, especially with Christmas approaching. Playing Roblox daily, encountering this issue is new and worrying for me, especially since my email and phone number are not associated with my account. I am hopeful that there is a way to regain access to my account and reset the password. Thank you for any assistance you can provide.

Hello! I'm Delia, also known as Coolkiberry. Recently, my Roblox account was compromised. It happened after I befriended someone who I believed was friendly but turned out to be a scammer. They deceived me into clicking on a JavaScript link, which allowed them to access my account without my consent. They then made an unauthorized trade of my valuable items for something worth much less. I want to clarify that I did not willingly agree to or authorize this trade; it was all part of the scam to get me banned. I've heard that Roblox offers a one-time limited rollback for compromised accounts, like mine. I have evidence of the fraudulent trade and can provide any additional information needed. I'm reaching out to request assistance in recovering my account promptly. Thank you for your help in this matter, and I'm eager to have my account restored.

Hello! I am seeking assistance with an issue in the game Royale High on ROBLOX. The game is owned by "callmehbob." Recently, I purchased several skirts in the game, which are supposed to have a "top" and a "bottom" part. However, I am experiencing a problem where the top piece is not showing up for me, and I am unable to locate a way to address this or purchase the missing item. I have spoken with other players who have suggested that this might be a glitch. Any help with resolving this matter would be greatly appreciated. Thank you in advance for any assistance offered!

My child's account is currently locked. We originally used an email associated with his school student dummy account for Google Classroom access. Unfortunately, he is unable to verify the email due to his young age, preventing him from making any necessary changes to his ROBLOX account. We urgently need assistance in updating the email linked to his account to resolve this issue promptly. He has funds on his account that are inaccessible at the moment.

My son received a Robox Christmas Gift Card. He needs to reset his password, but he is not receiving the password reset email because his account was not registered with an email address. Could someone please assist him by sending a password reset email or a temporary password via email? This would greatly improve his Christmas day as he is currently upset. Account information is provided below. Username: number1reubarb Email: [redacted]

I am a parent looking for help with my two children's accounts. There are six accounts in total, with four of them not working due to forgotten passwords, not linked to my email address. I have automatic payments set up for some of these inactive accounts and need to access them to use up the credit before canceling or transitioning ownership. I am requesting assistance to add my email to these accounts or cancel them once the credit is retrieved. Human help is needed to resolve this and transfer any remaining credit to the active accounts or refund it to my card. Please contact me at [redacted]. The active accounts are butterlobsteryum and PabloRulesTheLand. The inactive accounts are sinceguy24, Stefin91990, Natasha91990, and Tasha plays. Thank you for your prompt assistance. Best, Tifini W.

I bought a $50 digital gift card for my nephew online on December 23 since physical gift cards were all sold out in stores. My bank account shows the credit card charge, but I never received the item. Unfortunately, I couldn't give my nephew his Xmas gift. I'm planning to buy another one in the hopes of giving it to him today for Xmas, if I receive it on time. It's been a tough year for everyone, and spending an extra $50 might not seem like much, but this year it is. I trust you will see this and resolve the issue. Merry Xmas. Mark

My friend, Jennie, stopped playing Roblox and kindly gave me her account. One day, while playing Murder Mystery, I traded with a girl using Jennie's account (xXUwUJennieUwUXx). Unfortunately, the girl ended up scamming me, gaining access to Jennie's account and changing the password. The scammer has since left Roblox. I have attempted to reach out to Jennie but have been unsuccessful in locating her contact information. If needed, you can review the conversations between Jennie and me (written in Spanish) to verify my honesty in trying to reclaim the account.

My daughter's premium Roblox account keeps losing items. Today, I bought $[redacted] worth of Robux, and while sitting with her, her account balance dropped to zero. Confused, I visited the support page to investigate. Upon checking the transactions, I noticed a member named "broketrader" bought sleeves and a polo shirt for 18,[redacted] robux. Also, on December 12, "skippy bonus" purchased Shadow [redacted]. These purchases were not made by my daughter, and there are other unauthorized items in the account. This situation is very upsetting.

I purchased a $25 Roblox Card and have the receipt and confirmation number. However, when I tried to redeem it, I encountered an issue preventing me from adding the funds to my Roblox account. The phone number associated with the confirmation is not accessible to the 9-year-old recipient, so receiving the confirmation on that number is not possible. I hope to resolve this so the young boy can enjoy his Christmas gift.

My daughter's iPad was broken, and after getting it fixed, we couldn't remember the Roblox password. Unfortunately, when trying to reset it, the email address associated with the account didn't work. Can you assist in reseting the password using just the username, which is Amber_Beatrix? She loves her dragons on the game and is eager to get back to playing with them. Thank you for any help you can provide.

I was playing Roblox when I stepped away from my desk for 30 minutes and returned to find out I had been banned inexplicably for typing the word "test," considered inappropriate. Despite being unbanned today, I noticed my prized possessions in Adopt Me, a fly ride frost dragon, and a fly ride owl, were missing. Upon checking my trade history, I discovered that I had unknowingly traded them to someone for free. I reported the incident immediately, though I doubted it would be noticed. Shockingly, it appears someone has stolen my pets, and I am desperate to have them returned. I kindly request assistance in retrieving my missing pets.

If an account linked as makinam542 appears, it's because I had considered the makinam421 account lost. For evidence or references, I used to add between [redacted] to [redacted] robusta regularly to my account, played Adopt Me, owned 2 houses bought with robux, and had a car pack worth [redacted] robux. I had a friend named Panchito, and some numbers, played a lot of Mad City, and had a car pack costing between [redacted] to [redacted] robux. Please, I beg you, I need someone real to help me recover my account. I had invested a lot of money. Here are my contacts: [redacted], [redacted], and my number 52 [redacted]. Thank you for the assistance.

Hello, I am concerned because my 7-year-old child's account, AJ_trickster, is inaccessible after encountering a player named Alexroblux0922 who was bullying him in the game. The other player was abusive, telling my child to "go die," causing distress. Despite my child's attempts to make him stop, the bullying persisted, forcing my child to exit the game. After a brief break, my child tried to log back into the game, only to discover that the account had been either deleted or banned, resulting in the loss of recently received Roblox currency meant for Christmas and his birthday. This recurring issue is distressing, prompting me to contact you for immediate intervention before escalating the matter further. Kindly address this matter promptly and consider implementing more effective monitoring measures to ensure a safe gaming environment for all players. Thank you, Rachel

I bought a $50.00 Roblox game card as a Christmas present. When it was opened and redeemed on the computer, the system showed the card had already been used. The PIN number is [redacted]. We are kindly requesting a replacement for the $50.00 card or a refund. Your prompt attention to this issue is highly appreciated. Thank you for addressing this concern.

I am requesting a refund for the Vex server. The process is unclear, and my seven-year-old daughter is upset because her [redacted] Robux went missing. A message indicated an inactive payment, and we are unsure where the money has gone. Vex server mentioned discontinuing this application due to a price increase. However, this explanation is confusing as the Robux disappearance remains unexplained. I would appreciate clarification and a refund. Thank you, Chris Dickey

I received 2 Roblox gift cards for Christmas, but when I try to redeem them, I keep getting an "unexpected error occurred, please try again later" message. Initially, I thought it might be a security issue or Roblox updating, so I waited a day, but the problem persists. I even created a new account to test if it was my original account, but the codes still didn't work. I then got replacement gift cards from GameStop, but faced the same issue. I've tried redeeming them on different platforms and scanning the barcode, but nothing has worked. This situation has truly dampened my Christmas spirit. Any assistance would be greatly appreciated.

When I created my Roblox account as a child, I had my dad type in the password because I didn't know how to make one myself. I improved my skills and progressed in games, but now I'm unable to log back in since I don't remember the password and didn't link an email address for resetting. How can I regain access to that account?