KLM Royal Dutch Airlines Customer Service Issues

We have a return flight booked from Brussels to Bonaire with booking code UPPUXL (last name Dhondt) for departure on Saturday, April 2nd, returning on April 14th-15th. Unfortunately, there have been changes to our connecting flights causing a significant wait time which is not feasible for us as we are traveling with 2 young children. We have a good train connection from Brussels to Schiphol airport and would like to cancel the flights between Brussels and Amsterdam: KL1722 departing Brussels at 8:00 AM and KL1731 departing Amsterdam at 4:55 PM. The cancel booking option only allows for canceling the entire trip, not individual flights. Could you please assist me in canceling just the Brussels to Amsterdam flights? Thank you for your help.

Hello, I am writing regarding claim number C-[redacted]. During my flight from Paris to Barcelona, there was a delay that caused me to miss my connecting flight to Malaga with Vueling. As there were no more available flights that day, I had to book a new ticket and also stay overnight at a hotel near the airport. The expenses incurred were as follows: the first flight cost $99.40 USD, the second flight cost [redacted].99 euros, the hotel stay was [redacted].32 euros, and the taxi to the hotel was 20 euros. In addition to the financial strain, this experience was particularly stressful for me as an 82-year-old individual. I would appreciate guidance on how to proceed with submitting these expenses for reimbursement. Thank you in advance. Sincerely, T.F. Brown

Hello, I recently flew from Delhi to Toronto on March 4th with KLM for the first time. Unfortunately, it was a disappointing experience due to being charged CA$[redacted] for my 8kg handbag not meeting the airline's requirements. The fee seemed excessive compared to the usual $[redacted] charge for 23kg check-in bags. Additionally, I noticed other passengers with similar handbags were not charged. I would appreciate a refund for this incident. I can provide pictures and videos as evidence upon request. Looking forward to hearing from you. Booking Reference: Q2YMRG

Good morning, I have been attempting to contact someone by phone since Monday to resolve a significant issue. Our luggage from our Basel-Mulhouse flight went missing and only arrived at the airport yesterday. We filed a claim to have it sent to Germany on the 15th, but it has not reached us yet. It is critical that we receive the luggage in Germany promptly, as going without clothes for five days while traveling is quite frustrating. Attached are the luggage references for ROBERTO CARLOS MONTAGUT BARRATT and FRANCISCO JOSE CLIMENT FERNANDEZ. Despite trying multiple numbers, including the 24-hour call center, Call center Zurich, and Call center Spain, we have been waiting for over an hour with no answer. We urgently require an update on this matter. Thank you and best regards,

Luggage Tag [redacted] I am in desperate need of help as I am not receiving the necessary assistance from KLM here in Hannover. On March 19, after arriving from Panama on flight KL758, I was scheduled to take flight KL1915 to Haj with a 10-hour layover. I decided to take the train instead and canceled my flight at Amsterdam Airport. Despite Margaret from Baggage Claim attempting to assist by sending my luggage to Hannover, I am still waiting for it. I filed an official report with KLM on March 20 (File Nr. HAJKL28634) and received a call from a KLM representative, but no further assistance was provided as promised. I suspect my suitcase is in Amsterdam, and I kindly request your help in getting it to Hannover. Thank you for your attention. Best regards, Christina.

[Question] Traveling with Children and Permission Hello, I am Dennis Kim currently residing in the Netherlands. I am on a business trip, and my family plans to visit me during the children's vacation in May. They will be flying with KLM to Milano, Italy, from Amsterdam, which is within the Schengen countries. My wife will be accompanying our 11-year-old and 7-year-old children. As minor children traveling abroad require permission, we want to ensure we have all the necessary documents. We recently obtained Dutch citizenship through naturalization, making us citizens of the Kingdom of the Netherlands, while our original nationality is from the Republic of Korea. My wife's family name is 'Seo,' different from our family name 'Kim.' I have two questions: 1. Will it be an issue at the border as my wife is traveling without me (bearing a different last name), even though there are no border controls within the Schengen area? 2. Are there any additional documents required apart from the consent form in this situation? Your prompt assistance in clarifying these matters would be greatly appreciated. Thank you in advance. Dennis Kim

As a silver level Flying Blue member, I have encountered issues with priority boarding at Schiphol airport. Despite being entitled to this benefit, I was denied priority boarding by KLM ground staff on multiple occasions. After reaching out to KLM customer support and receiving confirmation that I should have access to this perk, I informed the ground crew, but was still not granted priority boarding. I am confused as to why this benefit is listed for silver members if it is no longer available. It would be helpful to clarify the current policy regarding priority boarding for silver level members.

On March 31, [redacted], I took a KLM flight from Turin, checking in a 23kg bag. The plan was to transfer in Amsterdam for a 14:15 flight to Lagos, Nigeria, arriving at 20:00. Unfortunately, the flight delay caused me to miss my connecting flight. In Amsterdam, the KLM agent asked about my passport before rerouting me through Turkey, significantly extending my travel time from 6 to 16 hours. I was assured that my baggage would be automatically transferred to the new flight to Istanbul. Despite being reassured in both Amsterdam and Istanbul, my baggage was missing upon my arrival in Lagos on April 1, [redacted]. I reported the issue at the KLM desk in Lagos but have not received updates. After submitting another report online on April 2, I am still in the dark about my belongings. The missing items, including gifts and medications, are causing me distress. I have been unable to reach anyone through the provided baggage support phone numbers. I seek assistance in locating my baggage unharmed, as all I desire is its return.

I require assistance with a travel ticket I booked through iwofly.com for a KLM Royal Dutch Airlines flight operated by Etihad. My KLM booking number is WF220331ETGFJ and the PNR is IKLWHD. The ticket number is [redacted][redacted] under the name Sridhara Reddy, Talla. The flight was scheduled for 8:50 PM India time. Upon reaching Hyderabad Airport at 6:15 PM and approaching the Etihad counter at 6:45 PM to fly to the USA, I was informed that my RT-PCR report had expired, requiring me to have the ticket re-issued. Due to a lengthy queue, it took 45 minutes to speak with the Etihad representative, resulting in me missing the flight. After several attempts to contact iwofly.com via email, they advised me to reach out to KLM Airlines to address the issue. Urgent work obligations compelled me to purchase a new ticket with Qatar Airlines to reach the USA. I kindly request assistance in seeking a refund for the original ticket as I was deemed a "no show" by iwofly despite addressing the situation with the Etihad official at the departure counter. Planned journey date: April 3, [redacted], from Hyderabad, India, to Austin, TX, USA.

I am seeking a refund for a delayed flight, KL1542, from Leeds Bradford to Amsterdam on Thursday, April 7th. The flight was delayed due to the aircraft's late arrival from the previous flight. Despite initial confusion about the gate, passengers were eventually informed that the flight was canceled, leading to an overnight stay in a hotel arranged by KLM. A new flight was rescheduled for the next day, but I only learned of this change through my online booking. Poor communication from KLM resulted in further confusion as passengers were not directed to the correct rescheduled flight, KL1542D, causing delays and inconvenience. The subsequent delay was then attributed to a technical issue with the aircraft. This experience had financial implications and disrupted my long-awaited trip. I am now looking to claim compensation as per the leaflet provided by KLM. My booking code is UGB7CR.

Dear Sir or Madam, I am currently in Zanzibar, Tanzania with booking number VY3FXX. My return flight was originally scheduled for Wednesday, April 13th through Amsterdam; however, my flights have been canceled multiple times. I have been attempting to contact the customer service center via WhatsApp without success. I have now been rebooked on a flight today at 19:45 via Paris with Air France, as there were no available options for April 13th. Another rebooking was made for Thursday, April 14th via Amsterdam, without specifying the flight details. I kindly request a two-day extension for information and a rebooking for Thursday, April 14th, on flight KL0515 at 21:05 via Amsterdam, connecting to KL1825 at 12:30 from Amsterdam to Berlin. Despite my efforts, I have not received any response or rebooking assistance. Your prompt help in this matter is greatly appreciated. Thank you.

Hello, I am writing to seek assistance regarding a recent incident involving my daughter. Miss Qannati Marjan Abdulmsjeed, who is only 16 years old, was traveling alone. She had booked a KLM flight from Bahrain to Glasgow via Amsterdam, with flight numbers KL446 and KL1477 on April 17th. We checked in a piece of baggage all the way through in Bahrain, where they verified her UK residence visa, as she is a student in Scotland. Despite holding Bahraini citizenship, she also has a UK residence visa to enter the country at any time. However, upon reaching Amsterdam for her connecting flight KL1477 to Glasgow, at the boarding gate, KLM staff unexpectedly denied her boarding, claiming she had no visa for the UK. After contacting me, her mother, in the UK, and explaining the situation, they acknowledged the error, apologized, and rebooked her on flight KL1481 departing at 22:15 LT the same day. I am concerned about why she was removed from her original flight when all her travel documents were in order. This incident has caused us significant stress, inconvenience, and unplanned expenses, including taxi fares to and from the airport. I kindly request clarification from the staff at Amsterdam Airport regarding the offloading and subsequent rebooking. Your prompt response would be greatly appreciated. Sincerely, Majeed Qannati

Hello, I am writing to share my recent frustrating experience with my flight booking. My flight scheduled for 12:35am on May 4th had two stops before reaching YYZ-Pearson. Prior to check-in, I was unexpectedly informed that I needed a visa to transit through the connecting airports. I had already confirmed with the Canadian embassy and the authorities of the other two countries that as a Canadian permanent resident, I did not require a visa. Despite this, the desk attendant was unhelpful and abrupt, insisting on canceling my flight without offering alternatives. This lack of customer service led to significant inconvenience and financial burden on my end, as I am now stranded at the airport covering additional expenses on my own. I kindly request an upgrade to a more comfortable seat as a gesture of goodwill, especially after the disappointing behavior displayed by your staff. Thank you.

I am a passenger, initials S.P., who departed from Lima, Peru airport heading to Schiphol Airport in Amsterdam with a connecting flight to my final destination, Manila. I had 4 pieces of luggage weighing 20kg, 22kg, 10kg, and 16kg, which exceeded the baggage allowance, so I knew I had to pay for the extra weight. The male CSA initially told me it would cost $[redacted] for the excess kilos, but then reassigned me to a female CSA who I paid the amount to. I politely asked for a receipt, explaining I needed it for reimbursement from my company, but she informed me it would be sent to the email used for booking the ticket. When I followed up with the office for reimbursement, they had not received any email from the CSA in charge at Lima. I am seeking assistance to resolve this issue.

Hello. I had a flight on 7/14/22 from Amsterdam to Dubai, for which I purchased an upgrade but couldn't board. A KLM employee arranged a new flight through Paris and mentioned an upgrade for the Paris-Dubai leg. He noted I'd need to book it in Paris and pay the price difference. In Paris, I was asked to pay the full €[redacted] and was told I could get a refund of €[redacted]. How can I get this money back? I've been waiting for weeks for a response in the WhatsApp chat. When I call, the waiting time is 20 minutes, and I can't find an email address. Kind regards, WBL

I am pleased with this website as it works amazingly; however, I am disappointed by KLM's telephone service provided by an operator who doesn't speak clear, understandable English. It is essential for customer service representatives to communicate effectively. KLM should ensure their operators speak clearly to assist clients in a proper and understandable manner. I had a challenging experience trying to book a flight due to language barriers and had to give up. I plan to reach out to KLM to address these issues and hope for a positive response with improved communication for future customers. Best regards, E.H. 🦆 Email: [redacted]

Hello! I am seeking help regarding a refund from KLM's website. I missed my flight on 04/25/22 due to a delay, leading to an overnight stay in Amsterdam at my own expense. I was informed that KLM would reimburse me for the accommodation, transfer, and meal costs. However, I am struggling to find the correct option on the website to submit this refund request. I have been unable to reach KLM via their website or phone line. My booking reference number is MI94TQ. I am looking to recoup the expenses incurred as a result of the flight delay. Thank you, Georgios Arvanitis

In [redacted], we originally booked flights that were canceled due to the pandemic, and we received vouchers. Unfortunately, in [redacted], our rebooked flights were also canceled. Booking has always been a challenge for us as my daughter, husband, two grandchildren, and I each had different booking references. During the rebooking process, we encountered issues with seat availability and pricing. Despite paying extra for seats on multiple occasions, we still faced difficulties securing them. Most recently, when trying to change our flight from Aberdeen to Amsterdam, we discovered that our previously reserved seats for the children were no longer available. Despite contacting KLM and providing evidence of the reserved seats, we were unable to resolve the issue. This ongoing problem has caused frustration and wasted time, and we hope for a satisfactory resolution soon.

On the fourth day of trying to locate our luggage, the situation remains unresolved and distressing. My pregnant daughter and her baby girl flew from Accra to Strasbourg with booking code TVXFE8 and ticket number [redacted][redacted]. Unfortunately, they encountered delays, missed connections, and ended up in Stuttgart without their five bags. The ordeal has been overwhelming for them, as they have been left without their belongings for days. Urgent assistance and clarification on the situation are needed to help alleviate the stress they are experiencing during this difficult time. - Ing. A N Y Kumi-Larbi

I recently traveled with KLM from FRA to EDI via AMS on May 24th, [redacted]. While in AMS, I noticed that the luggage label I received in Frankfurt was intended for a different person on a flight to BCN. Despite the mix-up, my luggage did not arrive in EDI as planned. The lost luggage counter was unattended at 11pm, but fortunately, I encountered a helpful airport staff member who assisted me in filing the necessary form after I wrote to the provided email address with my boarding passes and the incorrect label information. I revisited the airport on the 26th at 10am to find the Swissport Counter closed. Following a call to customer service, I discovered that emails regarding lost baggage were not being addressed promptly. Although I obtained a tracking number, the file did not reflect the error with the label, which appears to show a destination of BCN. I suspect my luggage is currently in BCN due to the incorrect label, potentially causing a delay in its return to me.