JetBlue Customer Service Issues

I noticed that I was charged for two additional pieces of luggage instead of the one I requested for both my husband and myself. My Jetblue Plus card entitles us to the first checked bag for free on the same reservation, so it was unexpected to be charged incorrectly. After contacting Jetblue, I was informed that the issue would be resolved and a credit would be applied. However, instead of the promised credit, we were charged for an additional checked bag each. We are only checking in one bag each, included in the fare due to my card status. My confirmation number is QDQYDS. I kindly ask for the correction to be made and for the charges to be refunded to my credit card. Thank you.

Estimados señores de JetBlue, Quisiera informarles que el 18 de mayo viajé a Nueva York con su aerolínea y compré una maleta en su página web con mi tarjeta de crédito Diners Club, como se puede ver en el archivo adjunto donde se me cobró $30. En el aeropuerto el día del vuelo me dijeron que no había ningún pago registrado, así que tuve que volver a abonar el costo del equipaje. Luego de hablar con su centro de atención al cliente, me pidieron documentar mi reclamo con el número de reserva BLOZOX y me indicaron que les escribiera por este medio para que me reembolsen los $30 que pagué de más a mi tarjeta Diners Club. Adjunto el recibo de pago del aeropuerto, el extracto de cuenta de Diners donde consta el cargo duplicado y el comprobante de pago de JetBlue. Agradezco su pronta respuesta y quedo atenta por si requieren información adicional. Saludos cordiales, Mónica C.

Dear JetBlue team, good afternoon. I traveled to New York with you on May 18th, and on the same day, I purchased 1 piece of luggage through your website using my Diners Club credit card. As shown in the attachment, I was charged $30.00 for it. However, at the airport on the day of the flight, I was informed that there was no payment recorded, and I had to pay the luggage fee again. After waiting for over 1 hour to speak with your call center, they documented my claim in the record and instructed me to contact you through this medium for a refund to my Diners Club card for the $30 I was double charged. My reservation code is BLOZOX, and the Diners Club Card number is ending in [redacted], belonging to Monica Campaña. I have attached the airport payment receipt, the Diners statement showing the charge, and the proof that JetBlue has already received the money. Thank you, and I await your favorable response.

Subject: Inquiry Regarding Recent Jet Blue Vacation Experience Regarding our recent Jet Blue vacation package to The Hilton Rose Hall in Montego bay Jamaica, I would like to address a few points from our trip. Booking with Jet Blue was straightforward, despite long phone wait times. Our confirmation code is LCEKRW and booking number is [redacted]. During our stay, we encountered issues with our room category and a malfunctioning AC system that made our nights uncomfortable. The hotel promised a refund for the inconvenience. Our journey back had a delay at Kennedy airport, causing us to arrive home much later than expected. We have been assured a refund for two nights by the hotel managers, Judith and Thomas. Judith provided a CREDIT REFUND MEMO for reference. We look forward to your prompt response on how we will receive the hotel refund and compensation for the delay on the second leg of our flight. Please advise on the next steps to address these matters. Thank you for your assistance. Best regards, Mary A Gillie

I experienced a distressing situation when my plans changed due to a family emergency. Despite numerous attempts to contact JetBlue's customer service by phone, I was unable to reach them to change my flight. After speaking with a representative at Newark Airport, I was directed to contact customer service to address my situation, but the long wait times and inability to connect made it challenging. I managed to make a new reservation on my own to reach my destination after facing difficulties trying to reach JetBlue. I hope to have the refund for the unused flight as I informed JetBlue in advance about not being able to board. The difficulties in reaching customer service during a time of personal loss have added to the stress as I prepare for my sister's funeral. - DZODEE

I booked a ticket with Qatar Airways from Orlando, USA, to Ahmedabad, India, for government work with a meeting scheduled for 11-06-21. We paid Rs. [redacted] in India. Before traveling, we confirmed all flight departure times, and initially, everything seemed on schedule. Qatar Airways issued three boarding passes for Orlando, New York, and Doha. Unfortunately, my first flight from Orlando to New York on WED 09-JUN-[redacted] was delayed, causing me to miss my connecting flight, my meeting with government officials, and incurring extra costs. I contacted Qatar Airways to reschedule, but they refused and demanded I purchase a new ticket at full price. They blame JetBlue Airlines for the delay. I seek a refund, a rescheduled flight, and compensation for the flight delay and resulting inconvenience. P. D. Patel

I had originally booked a non-stop flight, which was changed by JetBlue. This unexpected change led to additional expenses for a hotel night and extra car rental days, including missing a day of work. The new flight was delayed because JetBlue personnel didn't show up, causing us to miss our connecting flight. After waiting hours at JFK to be rebooked, our group was split onto different flights, and our baggage was lost. Furthermore, I was erroneously charged for baggage on our return flight that was supposed to be complimentary. I am requesting reimbursement for all flight and luggage expenses due to the mismanagement and poor service. I have lost faith in JetBlue and will only consider doing business with them again if fully compensated. Please address these issues promptly. Thank you.

On June 5, [redacted], I made a booking on the Jet Blue website for a flight from OAK to BUR on July 29 at 6:25 pm and returning from BUR to OAK on August 2 at 4:30 pm. The total cost was $[redacted].43. Recently, on June 28, I received notification that my flight was canceled and was given the option of a Jet Blue credit or a full refund. Surprisingly, when checking Jet Blue's website, I noticed the same flight with the same details is now being offered for $[redacted].42. I am confused as to why Jet Blue informed me of the cancellation when the flight, with identical details, is still available for a higher price. Unfortunately, the wait time to reach Jet Blue customer service is [redacted] minutes, which is unmanageable. My preference is to stick to my original booking and fly at the price I initially paid of $[redacted].43.

To Whom It May Concern, My family and I were booked on Flight [redacted] on June 22, [redacted], with a connecting flight, Flight [redacted]. However, due to a ticket scanner problem, Flight [redacted] was delayed, causing us to miss our connection. Unfortunately, there were no alternative flights that evening, resulting in an overnight stay in New York for which the airline provided accommodation—thank you for that. Regrettably, I had already paid for a hotel in Portland, which I was unable to cancel and get refunded. In addition, we had rented a boat for June 23rd, scheduled for 9 a.m., but due to the delay, we only managed to pick it up at noon, costing us half a day's worth of enjoyment. Despite this loss, we were unable to secure a partial refund for the boat rental. I am able to provide receipts for both reservations and would greatly appreciate reimbursement for the hotel and boat rental expenses. Thank you for your prompt attention to this matter. Best regards, Sonia R.

I recently booked a flight and used my TrueBlue points to pay for it. The website did not initially show any flight options when I searched using my points, only when I switched to cash. I am requesting to use my TrueBlue points with cash to cover the flight cost. Can you please address this issue and refund any remaining amount to my credit card? Additionally, I encountered a problem where the website did not allow me to select a seat during the booking process. Thank you.

Regarding Reservation KWUBJV, I experienced a significant delay on Jet Blue Flight [redacted] on July 1, [redacted]. Originally scheduled to arrive at [redacted], the flight landed at [redacted] on July 2, but passengers were only able to deplane by [redacted]. Baggage retrieval took even longer, with my family finally receiving their bags after [redacted]. Throughout this ordeal, the communication from the crew was sparse, with minimal updates and no food provided during the nearly 8-hour wait on the airplane. Moreover, the confusion with terminal locations at Newark Airport further prolonged our experience. I am requesting a refund for the LAX - EWR portion of my reservation due to JetBlue's failure to adhere to regulations outlined in 14 CFR [redacted].4. The pilot's departure immediately upon parking the aircraft added to the lack of accountability and service we experienced during this journey.

Good Afternoon, I would like to address the issues my party encountered on flight B6579 from JFK to MBJ on 7/1-7/7. Despite being assigned seats 9B, C, D, E and scheduled to leave at 3:31pm, we experienced significant delays without basic amenities like water, snacks, and headphones. The lack of service and communication from JetBlue was unacceptable, especially considering passengers' requests for these essentials were denied. The chain of events leading to the delay, including weather issues, injuries, crew changes, and time constraints, resulted in a ruined travel experience for my anniversary. After being stranded at JFK, I incurred additional expenses for a hotel, food, and transportation, totaling $[redacted]. The overall disappointment lies not only in the circumstances but also in the inadequate customer service provided. I am seeking compensation for the inconvenience and poor treatment we faced during this ordeal. I urge JetBlue to address these concerns promptly and am hopeful for a resolution. Sincerely, Jessica T. T. Maheia LaToya C. Neville A. Confirmation numbers: LCWOJA SMESJF

I had a distressing experience with your airline at JFK airport recently. My scheduled flight [redacted] to Boston was delayed until midnight without proper explanation. I attempted to switch to flight [redacted] also from JFK, but was told I couldn't due to overbooking, which led to more delays. Being stranded with no accommodation or information along with hundreds of other passengers was unacceptable. The lack of transparency and proper staff coverage was concerning, especially with delays lasting until the early morning hours. The final cancellation and rebooking without consent to Newark airport left me frustrated and exhausted after enduring such mistreatment. I believe a $1,[redacted] voucher would be a minimum gesture of goodwill considering the distress caused. It's crucial for JetBlue to address these issues promptly to ensure customer satisfaction and safety. Thank you for your attention to this matter.

JetBlue issued me a credit for a flight delay on March 25, [redacted], but I have not seen it reflected in my Travel Bank account. Hello Mr. Cruz, Thank you for choosing JetBlue. A travel credit of $[redacted] has been issued to your account as compensation for the inconvenience you experienced. You can use this credit towards JetBlue airfare, taxes, JetBlue Vacations packages, and changes in airfare. We apologize for any inconvenience you faced and hope this credit demonstrates our commitment to excellent service. To check your Travel Bank account balance, transactions, and credit expiration dates, refer to your Travel Bank statement. If you have any questions, please visit our FAQs or information on Travel Bank and JetBlue travel credits. I understand that reaching us by phone has been challenging due to extended wait times. Thank you for your patience. Best regards, Wilfredo Cruz

Subject: JetBlue Flight Cancellation and Reimbursement Request Dear JetBlue Customer Service, I am writing to express my disappointment and frustration with the experience I had during my recent flight from Burbank to JFK. My TrueBlue number is #[redacted]. The June 22, [redacted] flight was scheduled for 9:29pm but was canceled after a significant delay and lack of clear communication. As a 78-year-old passenger, spending the night in the airport was not feasible, and I had to incur unexpected expenses for a hotel and meals. Furthermore, the lack of assistance from JetBlue staff and the continual flight delays added to the inconvenience. Upon arrival at JFK on the 24th, I was out of pocket for various expenses directly caused by the flight disruption. I kindly request reimbursement for these costs and seek guidance on the reimbursement process. I have been a loyal JetBlue customer for a long time, but this experience has left me feeling undervalued as a passenger. I hope to resolve this matter promptly and appreciate your attention to my concerns. Thank you for your assistance. Sincerely, Karen M. [redacted]

Hello, I am reaching out about my flight from Las Vegas to San Francisco today under confirmation number (ETZRKQ) for passengers Abhishek Mehta and Zeyi Li. Unfortunately, while on a family vacation in Las Vegas, my father tested positive for COVID-19. We do not feel safe boarding the flight under these circumstances and are struggling to navigate a safe return home while ensuring his well-being. Due to this situation, we are unable to make the flight and are exploring the possibility of canceling our reservation. Given our potential exposure to COVID-19, our preference would be to receive flight credit instead of boarding today. Our current plan is to quarantine in Las Vegas and travel back once it is deemed safer. Thank you, Abhi

Hello, I need to address several issues I faced during my round trip with JetBlue. Initially, when departing, the plane was very hot, around 90 degrees, on a sweltering day in NY due to a faulty air conditioner. This was uncomfortable especially since I was traveling with my grandmother and young daughter, made worse by wearing masks. Upon returning, we were misinformed about baggage claim. First directed to carousel 1, then switched to 6, and later back to 1 after a passenger inquired. This confusion caused significant delays, adding stress as I was still with my elderly relative and child. Additionally, discovering my stroller damaged upon landing was frustrating. These combined incidents have left me greatly disappointed with JetBlue, a company I have trusted and flown with many times. I am hopeful for a positive response on how these issues can be addressed. Thank you, Nikki

I would like to commend one of JetBlue's flight attendants, Rossana Jara, who was exceptional on flight #[redacted] from RSW to JFK. Despite a busy day with a turn-around flight on June 29th, Ms. Jara went above and beyond to accommodate my request for a quieter seat. Even after a tiring early morning check-in, her kindness and professionalism made my journey more comfortable. I appreciate her recognizing me as a Mosaic member and offering me a better seat option for a peaceful rest. Her attentiveness and caring attitude towards passengers truly stood out. I want to express my gratitude to JetBlue for having such an outstanding employee like Ms. Jara on board. Thank you, Ms. Jara, for your excellent service and JetBlue for the wonderful experience. Regards, Norman P. H. Mosaic Member # [redacted]

Dear JetBlue, I was scheduled on flight [redacted] departing from Kingston, Jamaica, on Sunday, July 4th. After waiting at the Norman Manley International Airport from 7 am to 5:30 pm, I was informed that the flight was canceled. The situation escalated with angry passengers causing chaos and the police had to intervene. I left the airport at my own expense and had to check into a hotel. I have been attempting to change my flight online without success. When I called the hotline at [redacted], I waited on hold for 95 minutes only to be transferred to another line with an additional [redacted]-minute wait time. I am extremely frustrated by the lack of progress in changing my flight, causing considerable hardship. I am disappointed and unsure how to resolve this situation promptly. My original flight details are as follows: - Flight [redacted] from Kingston to JFK on July 4th, [redacted] - Confirmation: VIWQBS - Ticket #: [redacted][redacted] - Name: Audley Philip - Email: [redacted] - Telephone: [redacted] I would appreciate being rebooked for a flight on Wednesday, July 7th. Additionally, since I need to provide new Covid-19 negative test results, I hope JetBlue can cover the cost of the test at the airport during my new check-in time. I anticipate your prompt assistance in resolving this matter. Best regards, Audley Philip

To whom it may concern, I am currently at LAX after arriving early as advised by your website. Unfortunately, our flight got canceled after an hour of waiting, causing a two-hour delay for the next flight. This unforeseen change has disrupted our plans, causing inconvenience and frustration for my family. Initially, we booked a Tuesday morning flight, which was rescheduled to Monday night by JetBlue, altering our entire vacation schedule. Consequently, we had to make unexpected arrangements, including renting a car and staying with a relative for the night. This situation has left us feeling disappointed and inconvenienced by the airline. Our past experience with JetBlue, where we received a credit due to a delayed flight, has now been overshadowed by this current ordeal. The repeated delays have left us disheartened, and we are now questioning our decision to use the credit provided by JetBlue. I hope for better service and reliability in the future to avoid similar situations. Yours sincerely, a frustrated customer who will reconsider future travel plans with JetBlue.