Gmail Customer Service Issues

Hello, I need assistance with accessing my other Gmail account. When I tried to change my password, the 2-step verification is sending codes to my old phone number ([redacted]) instead of my updated number ([redacted]) that is listed in the settings. The email I am trying to recover is [redacted] I have attempted various solutions without success, and I am unable to proceed. It is confusing why the verification code is being sent to my old number despite updating it previously. This situation has made it challenging for me as everything is linked to that email address. I am hopeful for your assistance or guidance in resolving this matter. Thank you for your help.

I recently requested a Go2Bank card and added $[redacted] to it on 8/2/22, thinking it was activated. Unfortunately, I lost access to my email account, [redacted], due to password issues after my Verizon phone was hacked 3 months ago. I had to reset the phone and assign a new number. I've been facing financial difficulties, which led to defaulting on my Verizon account. I was planning to use the money on the Go2Bank card to make a payment and restore my service. I have access to my [redacted] account and remember some old passwords. I have my ID and social security card. I need help to regain access to my account. Currently, I'm using a TextNow number, causing issues as Google doesn't accept calls or texts from TextNow numbers.

I am having trouble accessing my email account, [redacted] When I attempt to log in and click on "forgot password," I receive a recovery code on my recovery phone number. After entering the code and completing the process, it asks me to confirm a second recovery method which is to send an email to the same email address I am locked out of. This is causing a loop as I am unable to access the email to complete the recovery process.

Hello, I reached out a few days ago regarding password issues. I typically use the same password for all my accounts but had trouble accessing my email, [redacted], which serves as my backup. After changing the password, I stored it in my notes. Unfortunately, my phone malfunctioned, resulting in the loss of all data, and I urgently need access to that email. I attempted the password recovery process, but my old email and outdated phone number are linked. I do remember all the security questions. This situation has been causing me a lot of stress this week, so any assistance would be greatly appreciated. Thank you for your help.

Hello, my name is Tullah Salat, and I require assistance with recovering two of my accounts. Both accounts have 2-step verification enabled, and they are linked to my old phone number, which I no longer have access to. When I attempt to reset the passwords via email, it prompts me to access the old phone numbers, causing me issues. I need help either updating the phone numbers to my new one or changing them to my new Gmail address. The accounts in question are: 1. [redacted] 2. [redacted] My new Gmail address is [redacted] Thank you for any assistance you can provide.

I recently erased the history and cookies on my device to access my healthcare system email. Since I mainly use my Gmail account and recently changed my cellphone number, I forgot to update it in my Gmail settings. Now, without the saved history, my password is not being recognized. The system is prompting for a text verification, which is being sent to my old number, creating a dilemma. I am unable to access my account to change the phone number. To stay connected, I have created a Yahoo email address so you can reach out to me that way.

I am having trouble logging into my Gmail account due to the 2-step verification. The phone number linked to the account is outdated, so I am unable to receive the verification code. When attempting account recovery, Google states I have not provided sufficient information to confirm my identity. Despite trying on devices I have used before to sign in, I continue to face the same issue. I am not prompted for my backup email or security questions set up during the 2-step verification process. I am frustrated as the account holds valuable memories of my children. I am reaching out for assistance in resolving this matter promptly. Thank you in advance for your help.

I'm facing a serious issue. I'm originally from Namibia but have resided in Cuba for 6 years. I have exclusively used my gmail account, [redacted] during this time. In July, I relocated back to Namibia. The problem I'm encountering is that when I attempt to sign in to my account now, it requires verification from a recognized phone number. The issue is that the old Cuban number linked to my account is no longer accessible as I lost that phone. Although I have a recovery email set up, it's not showing as an option for me to regain access. I need assistance recovering my account.

Hello, I am encountering significant difficulties logging into my Google account. In the past few days, I've had to reset numerous passwords due to a computer issue that wiped all saved passwords, including my Google account password. While I successfully reset the password, I am now logged out on both my phone and computer. I am unable to verify the login as the phone number associated with my account is outdated, and I cannot receive the verification code. I am stuck at the login screens with prompts for email or SMS codes that I cannot access. I am willing to provide any necessary information to verify my Google account, including my Personal ID. I am requesting any assistance available to regain access to my account. Thank you for your support. - BQ

Subject: Gmail Account Recovery Assistance Needed Dear Google Team, I am facing difficulty in recovering my Gmail account. Here are my details: Full legal name: Sumit Kumar Chaudhary Email Address: [redacted] Physical Address: District-Katihar, Thana Koda, Ghar Kursi Narayanpur Bhatwara, Raj Bihar, PIN Code: [redacted] Aadhar Card number: [redacted]88 PAN Card number: JHHPK790J Father's name: Rajesh Choudhary Gmail ID: [redacted] Recently, I enabled two-step verification on my account and provided my mobile number ([redacted]) as well as a recovery email address. Due to a lack of information, I mistakenly used my own Gmail ID as the recovery email. Now, I am unable to access the recovery email to retrieve the verification OTP. I seek your assistance in recovering my Gmail account and I am willing to provide any necessary legal documents for verification.

I am currently assisting a 97-year-old lady in accessing her Gmail account. The password she has provided is not being recognized, and we are having difficulty using the reset password function. Whenever we try to reset the password or go to the account recovery page and enter her details, a message appears saying her identity cannot be verified. It instructs us to use a device that has been previously used to access Gmail, which we are already doing with her home WiFi connection. However, despite using the correct device, we are not prompted with any identity verification questions. We are stuck in a loop between the 'try again' and 'can't identify' pages. Any assistance or suggestions you could provide would be greatly appreciated, as the account contains important family and friends' contact details that we risk losing without access. Thank you for your help.

I need urgent help. I am facing severe issues with multiple hacked accounts, including my bank accounts. The hackers have compromised my email, bank, and even my iPhone. They changed the two-step authentication and locked me out of all my accounts. I need assistance to regain access to my emails linked to [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted] These emails are vital for unlocking various accounts and my iPhone. I've had recent brain surgery causing memory lapses, and I never set the recovery information the same as the email I'm locked out of. Please, Google, as a loyal customer, help me secure or delete these compromised accounts tied to my identity with the name Julia Olmstead and birthdate November 20, [redacted]. I'm unable to manage my Amazon orders, and even my phone numbers have been stolen ([redacted] and [redacted]). Your prompt assistance is greatly appreciated.

I am unable to access my backup code for Gmail. I remember my Gmail and password, but it is asking for an eight-digit code that I do not recall. Please provide me with the code. My ID is [redacted] The contact email linked to the backup code is [redacted] The issue is related to the phone number verification, as my Attu Bhai Tu account is not receiving the code. Kindly assist me in obtaining the code, as there are important documents in that account. Thank you, Attu Bhai.

Consumer Cellular inadvertently installed the wrong software on my Samsung Galaxy A** when attempting to fix my mobile base home phone after a lightning strike in the community. Target reloaded my phone a couple of weeks ago, but now I can't send emails with photo attachments. I have numerous emails stuck in the queue on my cellphone. I've spent several hours with Consumer Cellular and Samsung trying to fix this issue to no avail. I mainly use my laptop due to arthritis and only use my cellphone for photos. I have a limited data plan due to cost. Can you help release the queued emails and advise on settings to avoid this problem in the future? Thank you for any assistance you can provide.

I urgently need access to my old Gmail account to retrieve my data and game progress. Unfortunately, I cannot recall the password and my phone number has been changed. The individual who owned the recovery email has passed away. Is there any possibility of changing or resetting the recovery email or password? Any assistance in recovering this account would be greatly appreciated. Thank you.

Last night, my Gmail account was hacked, and the hacker changed my account recovery email and phone number. Consequently, I am locked out of my account as these are the only ways to regain access. The hacker is misusing my YouTube page for scams, so it's urgent that someone at Google helps me retrieve my account. I have Google apps on my phone with my account logged in and a secondary Gmail account at [redacted] My phone number is (+1) [redacted]. Please assist me in regaining access before the hacker can access my Google Play and credit card information. Thank you.

Hello, I am writing to report that my ex-girlfriend has gained unauthorized access to my account and has changed the password, recovery email, and phone number associated with it. The affected account is [redacted] I am willing to provide any necessary identification and confirm that all the information on the account belongs to me. I kindly request that you reset the account details and grant me access again. I am prepared to share her email address and phone number for further investigation: [redacted], +33 6 62 27 07 01. By reviewing the account logs, you will notice recent changes to the password, recovery email, and phone number. Please let me know if you require any additional information from me. Thank you, Antony P.

I have been trying to reach out for assistance but have not received any response. I have been locked out of my Gmail account for nearly two months, and despite trying to seek help, Gmail is sending recovery messages to the same account I cannot access. The listed phone number for assistance is incorrect. The correct number to reach me is [redacted], but please note it is a landline so text messages cannot be received. I urgently require help with my Google account and would appreciate a call on [redacted] to resolve this issue promptly. Due to being locked out, I am unable to access any emails sent to the problematic account. Contacting me via email is also impossible under the circumstances. Your immediate assistance in resolving this matter is greatly needed.

I recently purchased a new iPhone and unfortunately, my Gmail password ([redacted]) wasn't properly synced to my iCloud account. As I traded in my old iPhone and acquired a new phone number, I no longer have access to the previous phone or its information. I had my old number set as the recovery phone for my Gmail account, but I no longer have access to that number. Additionally, my recovery email is linked to my previous work email, which I can no longer access. Despite trying various old phone numbers in response to the security question, I have been unable to regain access to my Gmail account. The phone numbers I used were [redacted] (current) and [redacted] (previous). I previously set up my secondary Gmail account, [redacted], as my recovery email. Please contact me at that address; I would greatly appreciate any assistance you can provide in helping me recover access to [redacted], as it contains invaluable information. Thank you for your consideration.

Good day. My account was on my phone for a long time. After it was hacked, I lost access to it. My phone still has the log-in, but it requires a password. When trying to recover the account, it suggests ways I can't use because the person who took the account changed my phone number to theirs and added their backup email. Now I can't regain access to the account. However, I have all the evidence that it is my account. I have the previous password, the phone used to access the email, and the previous phone number changed by the hacker. Please help me recover access to the account. Email: [redacted] Old password: [redacted]5ddd Phone number: [redacted] I also have the phone used for access. I can even provide access to the screen to confirm. Looking forward to your assistance.