FlixBus Customer Service Issues

Dear FlixBus customer service team, I am composing this complaint about the challenges I faced boarding bus [redacted] bound for Berlin Central Station at the Schweinfurt Central Station stop on 31.10.[redacted]. The bus was significantly delayed, arriving at 19:20 instead of the scheduled 17:10, with passengers only notified after 40 minutes. At 17:51, we were told the bus was approximately 80-90 minutes late, but it ended up being delayed even longer. Due to this delay, my group of international students missed an important meeting in Berlin, and our entire trip's plans were ruined. I kindly request that you address this issue promptly. Sincerely, [Initials]

I accidentally left a small suitcase on the bus from Milan Lampugnano to Venice Mestre, bus number N403 heading to Budapest Nepiglet. It is crucial for my son. I am eager to recover it. Please contact me via email at [redacted] or WhatsApp at +52 [redacted]. I appreciate a prompt response as this matter is urgent. I have not received any response or solution to my problem yet. Please contact me as soon as possible.

I am disappointed that the bus did not arrive as scheduled. I booked a ticket with Flixbus from Malpenso Airport to Milan Stazione Centrale for the 9:00 AM bus, but it never arrived. I waited until 9:20 AM for the next one, but that also didn't show up. Even the 9:40 AM bus has not arrived, and it's now 9:54 AM. Another passenger waiting for the 9:15 AM bus to a different destination is also experiencing the same issue. This situation has made me lose trust in Flixbus, especially since the customer service phone line did not offer English support when I tried to contact them. I request a refund for both my outbound and return tickets due to the unreliability of the service.

I had a double booking for a trip from Ljubljana to Munich and Munich to Friedrichshafen but was only able to change the date for the first leg of the journey. When trying to change the second leg, I received a message stating that the order had already been rebooked or canceled. Instead of contacting customer service due to potential costs, I opted to purchase a new ticket for the Munich to Friedrichshafen route. Unfortunately, this didn't resolve the initial issue with the booking.

On November 15, [redacted], I missed my 1:20 pm bus in Victorville, CA because I was unaware of the changed bus stop. After calling customer service, I was informed that I needed to purchase another ticket to get to Los Angeles as the voucher I used that day was only valid for that specific trip. I felt frustrated with Flixbus for not adequately notifying customers about the bus stop change. It would have been helpful if the revised stop location was clearly stated on the ticket instead of just on a map. When attempting to rebook online, both of my cards and PayPal were declining the transactions, which also happened to my daughter's card. This technical issue left me very dissatisfied with Flixbus's service. I am now considering not using Flixbus in the future, as the lack of communication could have left me stranded in Victorville.

I inadvertently left my blue jacket on FlixBus (bus number [redacted]) while traveling from Via Glauco Gottardi, [redacted] Modena MO, Italy to Verona (Porta Nuova), Italy. The bus departed at 9:35 am and arrived in Verona at 11:00 am. My booking number is [redacted]. The jacket is a simple blue, size XXL. Is it possible to locate and arrange for its retrieval? Currently on vacation, my family in Gottardi, Modena, Italy, can assist in collecting it. Thank you.

I've been using Flixbus for a year now, but I'm consistently experiencing delays and unreliable service. Today, on the 9th of November [redacted], I've been waiting for bus [redacted] towards Munich ZOB at Jena Bus Station (Bf Paradies) from 4:45 PM until 7:45 PM, and the bus still hasn't shown up. It's frustrating to wait in the cold for hours due to constant delays. I'm just wondering why Flixbus's service has been so unreliable lately.

Hello, I took a trip on FlixBus N844 with booking number [redacted] at 9:15 on 02/11/19 from Copenhagen to Kolding. Unfortunately, I left behind my black bag which had my clothing items like brown and navy blue chinos, shirts, jeans, and a Thomas Chain Reference Bible. I completed the lost and found form on the FlixBus website and have tried calling customer service multiple times without success. It's disappointing that no one answered my calls even after waiting for several minutes. I hope my bag can be located and returned promptly. The customer service provided by FlixBus does not meet the expected efficiency for a company operating in Europe.

On Friday, November 8th, I made reservations for two trips on the same day, November 9th, from Krakow to Ostrava and back. The return trip scheduled for 20:55 P.M. was delayed and rescheduled to 22:40 P.M. Unfortunately, the bus never arrived, and I was informed via email after a 40-minute delay that the trip was canceled due to operational reasons. The options provided were to take a bus at 4:50 A.M., cancel the trip, or change the trip online at "www.flixbus.es," which was not accessible for me as a Spanish speaker. Subsequently, I had to purchase a train ticket to return to Krakow at a cost of [redacted] Kč. Regrettably, I also missed a scheduled trip to Auschwitz on November 10th at 8:05 A.M. I am requesting a refund of 11.99€ for the bus, reimbursement of [redacted] Kč for the train ticket, and a refund of 40.84€ for the Auschwitz trip due to these unexpected inconveniences.

This is an urgent message. Today around 8:10 a.m., I travelled from Amsterdam Sloterdijk to Rotterdam Zuidplein and left behind my blue and orange thick scarf with a logo resembling a UFO. I am boarding a bus from Rotterdam Central Station back to Amsterdam Sloterdijk at 4 p.m. with connection number [redacted]. I kindly request the bus driver to locate my scarf and keep it for me on the bus I will be taking this evening or pass it to the next bus driver. This is crucial for me as I am leaving for Germany tomorrow morning from Amsterdam. Please respond promptly.

Hello, today (15/11 at 11:30 a.m.), I tried to purchase an Eurolines ticket online from Paris to Berlin for December 27th (Galieni departure at 7:30 p.m.). During the purchase, I was redirected to the Flixbus website. I attempted to pay for the ticket (€49.99) using my card. After the transaction, I received a message saying the purchase couldn't be completed with the selected payment method. Yet, the amount of €49.99 was still deducted from my account. What should I do in this case? How can I obtain my ticket to Berlin or get a refund? I hope for a prompt resolution. Thank you, Serguei Tchougounnikov.

Last night, my children, their father, and I were refused entry on the FlixBus because we didn't have a car seat for my 2-year-old. Despite having ridden FlixBus three times previously without any problems, this time we were denied boarding. The bus driver contacted a supervisor who also confirmed we couldn't ride without a car seat. I was instructed to reach out to customer service for a refund for the 8:55 pm San Bernardino bus to Las Vegas. This experience was frustrating as I was not previously aware of this requirement and just want to resolve the situation and get my money back.

I booked a ticket from downtown LA to Victorville, CA tonight. Unfortunately, my ride broke down just 15 minutes before the bus departure time. I've been trying to cancel my booking by contacting your customer service at [redacted], but have been unsuccessful. My phone is off, making it impossible to cancel online. I have tried multiple times to reach you but have not received any assistance. All I need is a full refund. This situation is frustrating as this is the second time I have encountered this problem with your company. Please address this issue promptly. Thank you.

On December 6, [redacted], I boarded the [redacted] bus from Paris to Toulouse. Unfortunately, the bus experienced a breakdown, resulting in a significant 3+ hour delay. Consequently, I missed my connecting bus, N786 to Lisbon. Throughout the ordeal, I sought guidance from the [redacted] bus driver who repeatedly assured me that Flixbus would cover one night's hotel accommodation and issue a new ticket to Lisbon. Upon reaching Toulouse, the Flixbus staff, possibly a supervisor, directed me to contact Flixbus for the ticket replacement and hotel reimbursement. Given my urgent need to reach Lisbon for scheduled meetings and my prior accommodation arrangements, resolving this issue promptly is crucial.

During my recent journey on a Flixbus from Barcelona to Portugal, I encountered an incredibly rude and abusive driver. Despite multiple instances of him shouting at passengers, his behavior went unaddressed by the other Flixbus staff. The driver's erratic driving led to an unscheduled 40-minute stop, during which he refused restroom access to passengers, claiming it was against Flixbus policy. Only after persistent requests, he reluctantly agreed to stop in 9 minutes but then retracted this promise when passengers questioned him. The lack of accountability is concerning, as the driver's intimidating behavior stifles passengers' voices. The subpar bus conditions, including a dirty bathroom without toilet paper, add to the discomfort. As paying customers, we deserve better treatment and a safe, respectful journey, especially on a 15-hour trip. The lack of support from Flixbus staff in handling this situation is disappointing and needs to be addressed promptly.

I was a passenger in a terrifying incident involving bus #[redacted] on the connector from 91 to 84 east around [redacted]. The driver, license plate 03699a, cut us off. It was difficult to find a way to contact you. The driver's behavior was stubborn, persistent, and dangerous. This experience was frankly unnecessary and could have had deadly consequences. If only I could have recorded it to show you_ I am sure witnessing it would lead to the driver's dismissal due to unsafe driving. Please address this issue with the driver to avoid a potentially disastrous accident.

I am very frustrated right now. I paid extra to reserve seat 1C, but the driver said the seats were first-come, first-serve, and my seat was taken by someone else. I have issues with motion sickness, so having a panoramic view is crucial for me. Now I am facing a 15-hour journey with nausea and discomfort. How will I be refunded for the wasted money on a seat reservation that was not honored? Thank you, Flix.

I need to report a lost item during my journey on bus connection [redacted] to Padova. I mistakenly left my mobile phone in the net area located in front of the bus. The seats my companion and I occupied were 3C and 3D. If the phone is found, kindly send it to the bus station office in Trieste where I am staying until Wednesday. Alternatively, please forward it to my home address at Edros Lodge, Xrobb l-Ghagin Road, Zejtun, Malta ZTN2901. I am willing to cover any postal expenses incurred. Thank you for your assistance in this matter.

On December 9, I traveled on bus N431 (Booking No.: [redacted]) from Bari to Rimini. Upon reaching my destination and attempting to retrieve my luggage, I discovered it was missing. The bus made stops at two stations along the way. I noticed a similar backpack left on the bus, leading me to believe there was a mix-up with another passenger. I have already submitted a lost luggage report through the app. I am currently in Italy for a short period and would appreciate it if passengers who disembarked at those two stations could check if they have inadvertently taken my navy backpack, a Cabin Zero 44L bag with a red lock and a black OCOBAN tag (CLGZ-DZBB-K93H). Thank you.

I saw that the bus advertised outlets to charge devices, but unfortunately, they do not actually work. When I inquired with the driver, he informed me that the outlets are not functional, but he had difficulty communicating as English may not be his primary language. I mentioned to him that the temperature inside the bus is extremely cold, and requested to adjust the air conditioner, but he did not provide a clear response and the temperature remained low. Despite the outside temperature being around 40 degrees, the air conditioning was still running. Since the outlets are not operational as advertised, I am seeking either a refund for this service or to be transferred to another bus that can ensure I reach my destination on time.