Facebook Customer Service Issues

Archive 1593

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1593. It includes a selection of 20 issue(s) reported December 30, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Good day, My name is Daniil Andreevich Karpukhin, and I am requesting the unblocking of my @mld8wntr account. To the respected Instagram administration, I am willing to provide any necessary documents and photos to verify that the account, as well as the linked phone number, email, and other details, belong to me. My profile holds significant importance as it is an essential part of my social life. It contains unique content that is beneficial to the audience and contributes positively to the overall development of the social network. A personal photo of mine has been shared on the profile, and I can provide the original if needed. I can also confirm the associated email address linked to the account. Upon reviewing the Instagram and Facebook Community Guidelines, I acknowledge my mistake in directly or inadvertently violating the rules. I sincerely apologize and commit to paying closer attention to and adhering to the regulations.
Reported by GetHuman-naryta on Thursday, December 30, 2021 8:57 AM
Hello, my account under the name DheerajShrivastava has been disabled by the community guidelines team. I firmly believe I have not violated any rules and I hold respect for the guidelines of the community. I believe there has been an error, kindly reconsider and reactivate my Facebook account promptly. I use this account to connect with other platforms such as PUBG Mobile and Instagram, along with various apps from the Play Store. I am certain that I have adhered to all the rules diligently, yet my account remains disabled. I kindly urge you to review my account at the earliest and consider updating your report system. Account name: Dheeraj Shrivastava Email: [redacted] Date Of Birth: 23/09/[redacted]
Reported by GetHuman6966762 on Thursday, December 30, 2021 10:09 AM
Good day. This morning, my account [redacted] was hacked even though two-factor authentication was in place. I received the following message: "Hi Dmitriy, You were removed as an admin on ProstoTarget on Thursday, December 30, [redacted] at 7:12 AM (UTC+03). You no longer have a role on this Page. IP address: 5.[redacted].[redacted].[redacted] Estimated location: Nizhny Novgorod, NIZHNY NOVGOROD OBLAST, RU" Immediately after, I was disconnected from the business manager, several advertising campaigns were launched on behalf of the companies where I had access, and Facebook charged a total of about $40. I have asked partners to disable the ad campaigns. I kindly request the restoration of access to Facebook and Instagram @waxmaster.
Reported by GetHuman-dmitriyr on Thursday, December 30, 2021 11:54 AM
Hello, I am reaching out to Facebook Support for assistance. Unfortunately, it appears my account was hacked last night, and now I am unable to access it. When trying to log in using my phone number and password, it states that my account is deactivated. The hacker changed the email linked to my account, making it impossible for me to verify myself. This account is ten years old and holds significant personal value to me. I also noticed email notifications indicating changes to my account's email address on November 5th and December 1st. I was only able to check these emails today as I hadn't logged into my Gmail account. Please help me regain access to my account with the following details: Email or phone attached to the account: [redacted] Username: UsMan shah
Reported by GetHuman-uxishah on Thursday, December 30, 2021 12:52 PM
Hello everyone, I encountered a situation where my Facebook account was hacked not too long ago, less than a year back. Additionally, both my Snapchat and Instagram accounts were also compromised, but fortunately, I managed to regain access to those. Interestingly, my Instagram and Facebook accounts were linked. Presently, I can still share Instagram stories on my Facebook profile; however, I am unable to access my actual Facebook account due to the hacker altering the email and phone number associated with it. I am seeking assistance to recover my Facebook account. Thank you for your help.
Reported by GetHuman-ecerva on Thursday, December 30, 2021 1:41 PM
Hello! I am the owner of the account @kiev_kriminalniy. My account was mistakenly blocked by the system or as a result of hacking. I have not violated any copyrights, posted ads, and shared only original content since the creation of the page. I did not engage in mass following, only adding people I found interesting. I respect Instagram's rules and value my account greatly, having invested a lot of effort and time. During my last attempt to access the account, I received a message stating: "Error. Your account was blocked for violating our terms," followed by a [redacted] error. I kindly request the restoration of my account and assure compliance with all rules.
Reported by GetHuman-balaklav on Thursday, December 30, 2021 2:23 PM
Dear Support Team, My Facebook account has been disabled without any explanation. I assure you that I did not post any illegal activities on my personal account and always followed the community guidelines. I have used my real name, photos, and phone number on my account as it is my personal space. It seems that someone reported my account unjustly. I have stored personal data on this account and I'm unable to log in now. I kindly request your assistance in recovering my personal Facebook account. Thank you, Shantanu Biswas
Reported by GetHuman6967385 on Thursday, December 30, 2021 2:52 PM
Hello, I am a genuine user of this account. I highly value the community guidelines on Facebook and have always adhered to them. Despite unintentionally uploading my ID for Facebook Protection, I have provided all necessary identification to have my account reinstated. I kindly ask for your prompt attention to my appeal to reopen my account. Thank you.
Reported by GetHuman6967416 on Thursday, December 30, 2021 3:03 PM
Please unlock my Facebook account. I made changes to my date of birth to commemorate an important event, my baptism. I submitted my passport as proof, as it is the only available document I can provide at the moment. I sincerely apologize for any inconvenience caused. My actual date of birth is 30/12/[redacted], and I request access to my Facebook account once again.
Reported by GetHuman-venteint on Thursday, December 30, 2021 3:20 PM
Today, my Facebook account was hacked, and despite resetting all passwords, the hacker posted explicit content leading to my account being disabled. I attempted to request a review, but the security SMS code failed to work. Now, I am unable to verify my account. I am seeking assistance to enable my account and remove the explicit content that was falsely posted. Thank you.
Reported by GetHuman6967530 on Thursday, December 30, 2021 3:32 PM
I am encountering an ongoing problem with inappropriate advertisements appearing on my Facebook page. I am shocked and disappointed by the explicit nature of some of these ads and I find it unacceptable that they are not easily blockable. Despite attempting to hide the ads, they continue to reappear repeatedly. This is unacceptable to me. I urge you to take action to prevent these ads from displaying on my page. If the issue persists, I will be forced to meticulously document each offending ad and seek legal counsel. I will not tolerate being subjected to such offensive material on your platform any longer.
Reported by GetHuman-curtnjoj on Thursday, December 30, 2021 3:58 PM
Dear Sir, I am writing to address an issue regarding my official Facebook and Instagram accounts. Recently, my Instagram account was inexplicably disabled. I promptly contacted the Facebook team and have consistently adhered to community guidelines on both platforms, avoiding any inappropriate content. Below are the account details for reference: Facebook Name: Mayoor Khan Instagram Name: Mayoor4888 Date of Birth: 03/03/[redacted] Gmail: [redacted] Mobile Number: +[redacted]54 I assure you that the provided account information aligns with the details on my official documents. I kindly request your assistance in restoring access to both my Facebook and Instagram accounts at your earliest convenience. Thank you for your attention to this matter. Regards, Mayoor K.
Reported by GetHuman-kbakhtiy on Thursday, December 30, 2021 4:06 PM
Manish, you have disagreed with the decision made on December 12, [redacted]. Our review process typically takes just over a day to complete. Currently, your Facebook account is not visible to others, and you are unable to use it. Up next, we will re-examine your account; however, please note that due to the COVID-19 pandemic, we have a reduced number of staff to conduct reviews. In the event that we determine your account aligns with our Community Standards, you will regain access to Facebook. Conversely, if we find that your account does not comply with our Community Standards, it will be permanently disabled, and further appeals will not be possible.
Reported by GetHuman6967924 on Thursday, December 30, 2021 4:57 PM
My Facebook account got disabled on December 30, [redacted]. When I attempted to seek a review through the Help Center, it informed me that they currently can't review disabled accounts due to limited staff availability amid the COVID-19 pandemic. I have relied on this account for nearly 9 years. Account Name: Nazmul Sarder Email: [redacted]
Reported by GetHuman-nazmul_s on Thursday, December 30, 2021 4:59 PM
To whom it may concern, My Facebook account has been disabled by the security system without any valid reason. I have been a user since [redacted] and have always followed the community guidelines. To prove my authenticity, I am submitting my ID card details for verification purposes. I kindly request for my account to be reinstated promptly. Thank you for your assistance. Sincerely, Abu Taleb Tareq Email: [redacted]
Reported by GetHuman-tareqco on Thursday, December 30, 2021 6:20 PM
Hello, my name is Jordan H. Yesterday morning, I received messages from friends informing me that my Facebook account had been hacked and unauthorized photos were uploaded, resulting in a ban. Despite my attempts, I am unable to access my account. Additionally, my linked Instagram business page has been shut down. I'm desperate to regain access to both platforms as the situation is distressing, and the content uploaded doesn't reflect my actions. I am anxiously awaiting your response. Thank you. Jordan H.
Reported by GetHuman-jorrrdd on Thursday, December 30, 2021 6:26 PM
I run a page for a non-profit youth rodeo association called the American Junior Rodeo Association. Unfortunately, our page was hacked, and the name was changed to Nam Dog. Although the Facebook account still lists me as the admin, I'm unable to switch it back to the original name. Additionally, two new admin accounts were added without authorization - Vu Hang Nam and Nguyen Thanh Dat. I have removed them as admins, but the issue with changing the name persists.
Reported by GetHuman-mary_mcm on Thursday, December 30, 2021 7:24 PM
I believe my grandmother's account has been compromised, and I need help. Family members are receiving messages from her on Facebook, but due to her arthritis, she cannot use her phone or Facebook. The account was set up by my late father to share her photos with relatives, but he passed away in February. I have what I believe is her old password but lack access to the registered phone number.
Reported by GetHuman6969056 on Thursday, December 30, 2021 8:46 PM
My Facebook account got hacked, and it violates community guidelines. I always comply with Facebook rules. I am an educated and decent individual. There are crucial pictures and data in my account. Despite submitting my voter ID, driver's license, Aadhar card, and PAN card, I haven't received a response from the Facebook team. Now, I'm sending my passport for identity verification. Please restore my account as I am the rightful user. Happy New Year to the entire Facebook Team. Thank you.
Reported by GetHuman6969099 on Thursday, December 30, 2021 8:56 PM
I no longer have access to the phone number associated with my Google email account. I have a new telephone number now and a different Facebook account that I've had for a long time. I have not used my email accounts in years. The first one is e l i j h a d a v i d [redacted]@gmail and the second one is p u n k y [redacted]@gmail. I can't remember the password for my punky email account and I am unable to access it. I need to contact Google for assistance with that. I also have another Facebook and Yahoo account that I would like to access, possibly under the name punky22 at Yahoo. I am unsure which account it is. I would appreciate the opportunity to speak with a live representative for help.
Reported by GetHuman6969572 on Thursday, December 30, 2021 10:58 PM

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