Facebook Customer Service Issues

Archive 1564

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1564. It includes a selection of 20 issue(s) reported December 10, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I believe my Facebook account has been compromised, and I'm unable to access it anymore. The hacker likely changed the password, as I've been repeatedly logged out by Facebook throughout the day despite changing the password multiple times. My account is linked to my phone number, but I have not been receiving the verification code. I am at a loss on how to proceed. My name on Facebook is Mustafa Falih, and my phone number is +[redacted]0. Thank you for your help.
Reported by GetHuman-aljammas on Jumaat, 10 Disember 2021 pukul 01.01
My Facebook account was hacked on Nov 29, [redacted], in the evening. I was informed by my friend, Aprile, that inappropriate content was posted, which I would never share. I reported the incident, changed my password, provided verification information, and have not received further communication from Facebook since. Unfortunately, I have lost all my contacts and photos. My Facebook page is "Bobba-lou Bell."
Reported by GetHuman6895902 on Jumaat, 10 Disember 2021 pukul 01.05
Hello, I was hacked on September 23rd. My email was [redacted]. I have a business page that has been compromised, and I am seeking assistance to recover my Facebook profile. The business page affected is [redacted]. My name is Joel Arseneault from New Brunswick, Canada. Phone: [redacted]. I have already reported this to the Royal Canadian Mounted Police under report file number 2[redacted]. My website is [redacted]. I am urgently requesting a phone call or an email from a human, not automated responses. Time is of the essence, and I have been attempting to contact Facebook without success. Thank you, SCN Sports Combat News Inc.
Reported by GetHuman6895911 on Jumaat, 10 Disember 2021 pukul 01.11
My Facebook account was hacked while chatting with a person named Tiffany Cox. She requested my email and persuaded me to provide a code sent to my email, assuring me it wouldn't impact my account. After I shared the code, I got logged out of both Messenger and Facebook. Now, I'm unable to access my accounts. Despite numerous attempts, I haven't received any password reset codes. Even creating a new account is proving impossible. The password for my Facebook account has been changed, and I suspect the associated email has been altered too. The hacker is using my account to target other individuals. My name on Facebook is "Gabby Stowe."
Reported by GetHuman6896018 on Jumaat, 10 Disember 2021 pukul 02.03
Subject: Urgent Account Issue Dear Sir/Madam, I am writing to address an urgent matter regarding my disabled account. I am based in India and unfortunately, I am currently unable to address this issue due to the lockdown caused by the coronavirus. I have been using this account for the past 5 years without any problems, but recently, it was disabled due to my mistake. As a devoted fan of Mark Zuckerberg, this account is of great importance to me as it connects me with my family and friends. Despite multiple attempts to recover it, I have been facing several challenges and have not received any assistance from Facebook. Account Details: Name: Mrvardhan Gaming V Email or Phone: [redacted] Date of Birth: 06/09/[redacted] I kindly request a review of my account and any necessary assistance in recovering it. Thank you for your attention to this matter. Sincerely, Rahul N.
Reported by GetHuman6896295 on Jumaat, 10 Disember 2021 pukul 04.45
At 10:24 AM, I received a notification stating my Facebook account has been locked due to unusual activity, possibly indicating unauthorized access. The lock date is December 9, [redacted]. For security reasons, my profile is hidden from others, and I cannot access my account. To unlock it, there are steps I need to complete. Starting now.
Reported by GetHuman-rsindal on Jumaat, 10 Disember 2021 pukul 04.57
Dear Facebook team, I am currently facing an issue with my locked account and unfortunately, I do not have a valid ID for verification. I have attempted to reach out to the help center but have not received any response. I would appreciate it if there are alternative methods available for me to regain access. Thank you for your understanding. Name: Rîch Cyphér Ûg Current Email: [redacted] Alternative Email: [redacted] Portal Product Serial Number: [redacted] Country: Uganda Error Message: My account got locked on December 1st, [redacted]. Thank you.
Reported by GetHuman-richsaif on Jumaat, 10 Disember 2021 pukul 05.20
Hello, I have been using the same Facebook account for many years. This morning, I discovered that I am locked out due to security reasons. The phone numbers associated with my account are outdated, and I no longer have access to them. I managed to receive a code through another email address, changed my password, but now it keeps saying the password is incorrect. Even after these attempts, my Facebook account remains locked. I do not possess a passport or driver's license, but I need to update my phone number to receive another code and access my account. It's disappointing, especially because it's my birthday today. Thank you, CW.
Reported by GetHuman6896583 on Jumaat, 10 Disember 2021 pukul 08.09
Hello, my Facebook account was hacked, and inappropriate content was posted. I managed to reset my password, but my account is still disabled. Facebook has requested a review due to potential violations of community standards. Any suggestions on what I can do? Thank you. Michaela
Reported by GetHuman-miskalis on Jumaat, 10 Disember 2021 pukul 11.07
Good afternoon, my name is Amoo Adeyanju Babs, but I changed my name to Dscreativity Harmoo Hadeyournju on Facebook. My email is [redacted], and my phone number is [redacted]. On November 26, [redacted], my laptop was stolen, and my Facebook account was hacked. I am unable to log in to my account with my phone number [redacted]. I have uploaded several means of identification, but it says the information doesn't match. Please help me restore access to my account so I can retrieve my documents. Thank you.
Reported by GetHuman6896879 on Jumaat, 10 Disember 2021 pukul 11.58
I am unable to access my Facebook account as it has been disabled for not following Community Standards. Unfortunately, too much time has passed for the decision to be reviewed. I kindly request assistance in recovering my account. Thank you.
Reported by GetHuman6897011 on Jumaat, 10 Disember 2021 pukul 13.03
In December [redacted], I made the regrettable decision to delete my Facebook account without saving any photos or data. Now, six months later, I realize my mistake and unfortunately, I am unable to recover it. I created a new account but deleted it to explore the possibility of retrieving my original account. Although it has been a year, I am hopeful to find a way to access my old account. The email associated with the account is [redacted] In the profile photo, I am pictured with a piano in the background, showing a red curtain and a radiator. My friends on the old account included Sam Woodfine and Nicole Freeman (in a relationship since March [redacted]). If additional information is needed, please let me know so I can provide further verification. Thank you, George Brasier
Reported by GetHuman-ggbrasia on Jumaat, 10 Disember 2021 pukul 13.41
Dear Sir, My official Facebook account was linked to my Instagram account. Unfortunately, my Facebook account was disabled without any valid reason. I have submitted a request to the Facebook team and have been following up with the Facebook Community Support, but I have not received a positive response yet. I kindly request you to restore my account promptly. Thank you, Facebook Team. Yours faithfully, Name: Kousar Ahmad Sheer Gojri Gmail: [redacted]
Reported by GetHuman6897200 on Jumaat, 10 Disember 2021 pukul 14.09
I am heartbroken over my son Andrew Meade's passing in May. I find solace in visiting My Messenger to read his messages and listen to his voice clips, as well as to see messages from those who loved him. However, I have encountered a distressing issue where I have been blocked from his account, and all his side of the conversation is missing. My family shares my pain, as my mother, nieces, and daughters are also unable to access the account. It appears that someone has maliciously hacked into my deceased son's account, and we urgently need to regain control and secure his memories.
Reported by GetHuman6897211 on Jumaat, 10 Disember 2021 pukul 14.10
I'm experiencing issues with my Free Fire account linked to my Facebook ID. Several people who knew my password logged in from different devices. Even though I changed my password, I'm encountering trouble logging in. It seems my number is correct, but I can't access my account. When trying to change the password from my father's phone, I end up logging into my father's account instead. Any help resolving this matter would be greatly appreciated.
Reported by GetHuman-panwardu on Jumaat, 10 Disember 2021 pukul 15.07
Dear Facebook Support, I am facing issues with my locked Facebook account, which holds significant importance to me. I am unable to access it and have only the phone number and email associated with it. I kindly request assistance in receiving a recovery code either through my phone number or email to regain access to my account. It would be greatly appreciated if you could provide the necessary steps for me to unlock my account using the "Number / Gmail" option. Your help in this matter is highly valued. Account Information: Name: Rohit Roy Email: [redacted] Number: [redacted]
Reported by GetHuman-codexpro on Jumaat, 10 Disember 2021 pukul 15.56
My friend received a text from a random account claiming her nudes were leaked on a blog site. The sender urged her to take it down quickly to avoid problems. They provided a link that she clicked on. The account only had a username and password, no email or phone number. Now, she has lost control of the account, and it's messaging everyone on her friend list. We are seeking assistance to recover the account or have it taken down. Thank you.
Reported by GetHuman-getsajid on Jumaat, 10 Disember 2021 pukul 17.02
I'm having trouble logging into my account. I have the right username and password, but I always get prompted to verify my identity before I can log in. The system suggested contacting five Facebook friends for help, but I haven't been active on Facebook for a while and don't have direct contact with those friends. Can you assist me in finding another way to regain access to my account?
Reported by GetHuman-jill_xiu on Jumaat, 10 Disember 2021 pukul 17.24
While browsing online, I received a pop-up notification about my Facebook account being disabled due to unusual activity, even though I was not using Facebook at the time. To regain access, I followed Facebook's recovery instructions, which involved uploading a picture of my driver's license. However, when attempting to upload the photo from my phone, I encountered an error message regarding pixel quality. Despite researching how to adjust the photo's pixels online, the suggested solutions have not been effective. I am currently unable to proceed with verifying my identification, causing considerable distress and frustration as I did not trigger the account disablement myself.
Reported by GetHuman4857352 on Jumaat, 10 Disember 2021 pukul 18.13
My personal account and business page were hacked today. The account name is Chiara Moschella, and the business page affected is Glam Yachting. Today, I received an email indicating that I am no longer the administrator of the page. When trying to recover my Instagram password, a message appeared stating that I have violated community policies by sharing inappropriate content. I am concerned about these accusations as I strive to maintain integrity. Additionally, unfamiliar individuals, such as Alex Kane, were added as friends. Please contact me promptly as I am worried about this situation and the misuse of my personal pictures for malicious intent. Thank you.
Reported by GetHuman6898354 on Jumaat, 10 Disember 2021 pukul 18.26

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