Facebook Customer Service Issues

I received an email from Facebook this morning stating that my password was changed without my knowledge. Despite not clicking on any links from the email, I attempted to log in to Facebook and found that it no longer recognized my email address. When attempting to reset my email, I discovered that the email they had on file for me was incorrect. Trying to report that my account was hacked proved futile as the recovery email they provided was not mine. After clicking the recovery link sent to my Gmail, I received an error message stating that the link had expired, even though I clicked it within minutes of receiving it. Upon attempting to contact Facebook customer service, I was greeted with an automated message stating that customer service was no longer available by phone. Frustrated by the experience, I am considering seeking legal advice.

My Facebook account was hacked around Monday, August 19, [redacted]. The hacker changed my email address, making it impossible for me to recover my account using the standard method. The hacker also attempted to charge $[redacted] to my credit card. I had to cancel the card and get a new one. I'm disappointed in the delayed response to reports of hacked accounts. I've submitted four form requests, including photos of my ID, and have not received any help in a week and a half. I tried to create a new account, but it was immediately disabled for policy violations even though I hadn't done anything wrong. I rarely post personal content on my account; it's mainly used to run ads for the company I work for. Not having access to it is causing financial loss.

My Facebook account was unexpectedly suspended on August 2, [redacted], due to a violation of community standards. I firmly believe this was an error because I have been using my account responsibly for communication with clients, family, colleagues, and university contacts. This account is vital for my work and studies. I have submitted my driving license and a screenshot of the current status for verification. The Facebook account in question belongs to Sizan Shahriar, and the associated email is [redacted]. I have provided all necessary identity documents and hope for a prompt review and reactivation of my account to resume my important engagements. Thank you for your attention to this matter.

I am frustrated with my comments being removed arbitrarily. While Cardi B's behavior is offensive, nudity and violence are allowed on the site, which seems inconsistent. I have been subjected to harassment and even death threats, yet my harmless comments are censored. The site needs better monitoring and to prioritize removing harmful content. It's unfair that threatening comments are overlooked while my opinions are silenced. I have been targeted multiple times by streamers telling me to harm myself, which is unacceptable. Please address this issue and re-evaluate your moderation policies.

My personal page was recently hacked by individuals from Kosovo. They gained access through my business page, Blacktop Outlawz, and used it to send damaging messages. Despite my efforts to reach out for assistance by sending texts and emails, I was unexpectedly locked out of Facebook even after providing my identification to verify my identity. As a result, I had to create a new personal page and business account under the name Kirk Kuisma/Blacktop Outlaw. Unfortunately, my hacked business account is still being controlled by people from Kosovo and Serbia. I never authorized anyone else to use my page, and this situation has been going on for more than a year now. If you review my business page, you'll notice that it primarily features content related to cars. The hackers posted a watermelon cutting video recently, which was shared from another compromised account, Ark of Grace Ministries. Moreover, all the copyrighted pictures and videos that belonged to me are still stored on that page. I kindly request a prompt resolution to this matter.

My account was compromised on July 21, [redacted]. I have been receiving multiple 6-digit codes from Facebook, mentioning a "3rd party App." This suspicious activity escalated when references to a hotmail account appeared; I want to clarify that I have never used hotmail. The email address s********@hotmail is unknown to me and could belong to the hacker. For verification purposes, I urge you to look at my [redacted] Facebook page, "Roxy Rox and Bitty," created to share my beloved cats, Roxy and Bitty, with friends. The page was updated following Roxy's heart attack in late [redacted]. It serves as a testament to my identity as Susan Spurr. I am willing to provide additional documents like my driver's license or marriage certificate if needed. Please, Facebook, reinstate my account under the name Susan Spurr. Your understanding and assistance are greatly appreciated. Thank you. Susan Spurr

I am seeking assistance regarding an issue with my Instagram account. On 8/4, I encountered a problem where I was unexpectedly logged out. Upon trying to access my other account, I received a message stating that the user was not found and that I needed to verify my identity. I followed the steps to input the code sent to my phone number. Despite waiting 24 hours for my account to be reviewed, I discovered that it had been disabled for alleged terms of service violations. I have reviewed the terms and believe I have not breached any guidelines. This account is crucial for my new school and I am unable to create a new one. I am desperate for help to resolve this issue and regain access to my account. I am willing to provide my username and phone number for further assistance.

Years ago, my wife created a Facebook account for me that has remained unused and is now locked. She can't recall the password. I tried to create a new account with a different email, but it requires my actual name. I prefer to use my Gmail account for a fresh start. Can you delete my old account and remove any traces of my name and email so I can create a new account with my preferred email? Thank you for your assistance.

I need help with 2-factor authentication. I recently changed phones and no longer have the old device where I used the Microsoft Authenticator app. When I had the app on the previous phone, it allowed me to generate codes without logging in each time, so I didn't keep any backup codes. I've submitted a photo of my state ID and some medical documents showing my name and birthdate (1/17/96). I can still access my Instagram account from a Samsung phone, which should confirm my identity. My current phone number is [redacted], the same one linked to my Facebook account. I did not anticipate my phone breaking right after setting up 2FA, and now I can't access my account. I'm frustrated with the process and need assistance in proving my ownership of the account. Please advise on what else I can provide to regain access and disable 2FA permanently.

Hello, I am experiencing connectivity issues between Planoly, Later.com, and Facebook. I am unable to auto-publish for some reason. Later.com states that I am not an admin of the Facebook page (Excelmark), even though I am. Similarly, Planoly is unable to connect to the page (rubberstamps.com) despite being set up as an Admin and using it for months. It keeps claiming I am not an admin and cannot establish a connection. I have reached out to Planoly, and they suggested the problem may lie on Facebook's side. Could you assist me in resolving this error regarding my admin status for ExcelMark and Rubberstamps.com? It is essential to fix this promptly as my work relies heavily on it. I would greatly appreciate it if someone could provide a walkthrough or screenshare to help me resolve this issue. Thank you.

My Facebook and Instagram were hacked on Tuesday, and I've been struggling to regain access. The hacker is demanding $[redacted] to return my accounts, which is unreasonable. Despite providing my ID photo, trying old emails, using my family's devices, and reaching out for help, I have received no response. The hacker has taken over my accounts, posing as me and requesting money from contacts. They have changed all login details, making it nearly impossible for me to recover my accounts. The hacker is pretending to be me, causing me distress as I try to cope with personal challenges. I urgently need assistance to reclaim my rightful accounts, as the hacker shows no signs of letting go. My name is Destiny Burroughs on Facebook, my email is [redacted], and I can verify with an ID showing Destiny A. Burroughs. Please help me stop the hacker's fraudulent activities and regain control over my accounts.

The security team at Facebook needs to take responsibility for the issues on the platform. Blaming users for everything wrong with Facebook is unfair. The constant complaints and attacks from immature individuals are unjust. Facebook must address technical problems promptly. It's frustrating that creating a new Facebook page results in it being disabled. The focus should be on stopping hateful bullies stirring up trouble online. The situation is exasperating, and it's unacceptable for Facebook to target the wrong users instead of the real troublemakers.

I received a Facebook password reset code on my phone number, but I don't have a Facebook account. I decided to check if someone was indeed using my phone number. I entered it on the Facebook login page and set a new password. A profile named Man Singh, existing since [redacted], appeared. I'm unaware of the account owner's identity. It's possible that they mistakenly linked my phone number. The account lacks an associated email. Facebook logged me out and won't allow me back in due to a different browser location. I'm troubled by a stranger connecting my number to their account, with no way to remove it. Moreover, I never received the usual SMS verification when adding a number to Facebook, which could have prevented this. I need urgent assistance to resolve this matter promptly. Kindly investigate and update me on the situation.

I am concerned about being targeted by political bloggers in Jamaica who repeatedly report my page, resulting in it being blocked. What worries me is that these individuals seem to employ similar tactics and language in their posts. I believe Facebook is unfairly assisting them by consistently blocking my page for reasons that are unclear. I want to clarify that I am not a bully. It appears that they target those who support different candidates by attacking them with aggressive arguments. I am troubled by Facebook's support for these individuals and the repeated blocking of my page for minor infractions. It seems unfair that while they are allowed to continue posting without issues, my page is consistently targeted. Names like Michelle B., Kamla F., Bancroft S., John P., Dee S., Shelly B., Paul H., and Ugel D. are known political bloggers who seem to mirror my language and tactics but face no consequences. Your policies appear flawed, divisive, and biased towards some users while penalizing others. I urge you to practice fairness in your actions.

I need assistance as my account has been compromised and I can no longer access it. The hacker changed the email, password, and even deleted my cover photo. My friends can't find me on the platform as if we're no longer connected. When I try to recover my account using the "I can't access my account" feature, it leads me to a loop requesting to send a password reset link to an unfamiliar email address, preventing me from regaining control. Facebook states they can't verify my identity, leaving me in a situation where I feel non-existent. The issue is also affecting my business page, causing me significant losses. I believe my information is still stored somewhere. How can I retrieve access to my account and business page? This is crucial for me.

I attempted to log into my Facebook account, only to find out that the password had been changed. When I tried to reset it, I discovered that the associated email was now a hotmail account I did not recognize. Despite following the account recovery steps, I remain locked out since the hacker changed both my email and password. Unfortunately, there is no phone number linked to my account for additional support. Although I input my old password, the system directs me to verify through the unfamiliar hotmail address. I am feeling frustrated and stuck without access to my account. The hacker's actions must not go unchallenged, and I am eager to regain control of my account.

My Facebook account was disabled due to "suspicious activity." I provided my driver's license, which shows Mishel Reynolds, while my account displays Mishel Reynolds Loring, my married name. Having married in the US, I cannot legally change my name here with my Marriage Certificate. However, I am still considered married and can use my married name on non-government documents. This may be the reason for the ban. If I could speak with a human, I would provide my birth certificate, first marriage certificate, divorce decree, and final marriage certificate showing the name change from Worland to Loring. My priority is accessing 13 years of photos and memories stored in the account. I have not violated any terms and just seek to retrieve my photos before relinquishing the account.

I am concerned about someone using pictures of my family on their profile. The account has been active for years and regularly interacts with 'friends'. Despite multiple reports, including from friends and family, the profile has not been found to violate Facebook's guidelines. It is frustrating that our privacy is being invaded in this way. View fake profile here: [redacted] Mother's profile for photo comparison: [redacted]

I have been a long-time user of Facebook. Recently, I received a message notifying me of an unknown person trying to access my account from a different IP address in Istanbul. I followed the advice to change my password, which I did. However, today, when I attempted to log in again, I received the same message. When I tried to input my password, it indicated that I had already changed it, which I did not do. When I tried to use the "secure my account" option, it mentioned that my password had been sent to my email, but I did not receive it. I am reaching out for assistance to regain access to my Facebook account. My Facebook account ID is Ayan Ray, and I am from India. My mobile number is [redacted]. Thank you.

I believe my account has been compromised. Last night, I received verification codes via text message and email for a login on a new device that I did not authorize. Subsequently, I found myself logged out of the Facebook app on my phone. When attempting to log back in, it claimed my password was incorrect. Despite my efforts to reset the password, the recovery email address has been altered, and my mobile number removed. The password change was supposedly made on Thursday, August 5th, from Georgie, USA. Although I submitted my ID for verification and received an email for account recovery, the provided link directs me to an unknown email address for resetting the password.