Facebook Customer Service Issues

I believe my Facebook account has been compromised. Another user added their email to my account and is preventing me from changing my password by using the code generator. I need to remove the two-step authentication temporarily to regain control, delete the unauthorized email, and secure my account. I have a new email ready to provide for assistance, but the current notifications are being sent to the intruder's email. This is hindering me from accessing my account and resolving the issue. I need guidance on accessing my account without the two-step authentication to remove the unauthorized email and regain control.

I help manage 3 Facebook groups. Today, I encountered 2 users posting inappropriate content. I blocked them from the respective groups and shared a screenshot with Ben D. on Messenger to explain the situation. Shortly after, my account was disabled. I was protecting our groups from such content by blocking the offenders and providing evidence. We often have to deal with similar issues in the comments section and take action by deleting posts and blocking accounts. I kindly request assistance in reactivating my account. I acknowledge that the content breached community standards, but I took necessary steps to address it by blocking and reporting the users. It's unfortunate that there's no option to both block accounts and report content simultaneously on Facebook.

My boost for the page is showing as "paused," and I'm unsure why. I have used Facebook ads for it before and have a following. I typically post content on my artist page once a week or once every two weeks, mainly sharing my music. It's concerning that someone could flag my page without a valid reason. Could a competitor or someone with ill intentions be flagging it? I'm puzzled as to why this happened since my page does not contain any offensive material. How does Facebook safeguard against unwarranted flags? I am at a loss as to why anyone would report my page. Should I consider deactivating my Facebook account? How can I effectively promote my music if my page keeps getting flagged? I only share content with my existing friends and don't try to gain new followers aggressively. Can you offer any guidance on what steps I should take in this situation?

Hello, I am reaching out for assistance with reactivating my Instagram account, @lachieagain, which was wrongfully deactivated. This account has not violated any terms of service or community guidelines. I have tried completing the appeal forms, but they keep bouncing back. After verifying my identity with a picture, I received an automatic email stating my account was disabled for violations. This seems unfair as I have not posted forbidden content. My account holds years of memories that are invaluable to me. I am seeking help to restore access to my account. Thank you, Lachie

Good Morning, About a month ago, I was chatting with an Italian friend on Instagram in the comments of a meme post. I mentioned that "Italy doesn't have nukes tho", and he replied with a laughing emoji agreeing. However, shortly after, my comment was removed for "bullying" and I was locked out of my account for supposedly violating Instagram's terms. Despite numerous appeals and following their instructions to verify my identity, I have not received any response after several weeks. My username is nikhil_gangadeen. Please assist me in resolving this issue as my account holds sentimental value and has been beneficial to my mental health. Thank you, Nikhil Gangadeen

My login ID for my Facebook account was my email address [redacted], which has been compromised and changed by a hacker. As a result, I have lost access to my account since the hacker altered the email and password. Despite changing my passwords for other accounts, I am unable to regain control of my Facebook account to secure it. Please assist in recovering my account and sending me a message so I can reset my password. I fear the hacker may misuse my account for purchases or post inappropriate content. Urgent assistance is needed since I only have access to my email, not a mobile phone. Thank you for your help in resolving this issue promptly.

My Facebook page named Mikeya Wright was hacked back in April. The hackers are sharing photos of me along with my ID and home address, attempting to deceive and extort money from people. I was a victim of this scam, and my account is now controlled by them. The continuous circulation of my personal information has put me in a risky situation. Despite reporting the issue and seeking help from friends, the page remains active. I fear for my safety as someone might fall for the scam and unknowingly face the consequences. The hacker behind this is a black male whose identity remains unknown to me. I urgently seek assistance in reporting and shutting down the compromised page.

My Facebook account was suspended inexplicably for 30 days just before last week, then last week, they banned it again citing violations from "LAST YEAR." It's already June [redacted], why are they punishing me for something from last year? They even restricted my Messenger, making it impossible to communicate with my kids who are [redacted] miles away. I couldn't even reach out to Facebook support. This ban needs to be lifted, and action needs to be taken against their unfair practices.

Dear Facebook Team, I have been a user of your platform since its inception. You often refer to it as the new public square, but sadly, the public's ability to speak freely seems to be restricted. While I understand that in the United States, you are protected under government legislation, in my country, you do not have the same safeguards. By censoring free speech, you are infringing on my rights to be informed during elections and to hold elected officials accountable, as outlined in the Canadian Charter. Your evident platform bias indicates that you are not truly a public space as advertised but function more as a publisher. This is my third time being restricted for comments made to my elected official, not yours, as I hold them accountable. Please lift the restriction and respect our nation's laws instead of imposing your rules. If this continues, you risk losing users who will seek alternatives. Sincerely, [Initials]

My Facebook account was hacked, and someone sent messages via Messenger pretending to be me, causing concern among my friends. I was able to regain access by changing my password once but faced the same issue the next day. After resetting my password again, I forgot the sequence. Now, I am unable to log in as my account has been locked due to suspicious activity since June 15, [redacted]. I have tried to resolve this without success. I would appreciate a detailed guide on how to regain access to my Facebook account. Thanks.

I am Victoria-Dorothy Neptune. I recently received an email from FB in my Yahoo account regarding suspicious activities from Michigan. Yesterday around 2pm, I received a code from FB in my Yahoo email, but it was already invalid when I tried using it. Despite multiple attempts, my passwords were not working, leading me to even send my driver’s license to FB. I am unable to remember my old email, but the two emails I do recall are [redacted] and [redacted] My phone number is [redacted]. I fear losing many albums and memories shared with friends in my account. I am reaching out for assistance in retrieving my account, which I have had since around the year [redacted]. Please contact me via call or email.

I currently have two Facebook pages live on Facebook with the following email addresses: [redacted] and [redacted] I created the [redacted] account after high school and haven't logged into the [redacted] account since the two-factor authentication process was introduced. I am encountering issues accessing the [redacted] account as I no longer have access to that email address. When I attempted to submit a code to the email, I encountered an error. This could be due to Yahoo discontinuing the email address because of inactivity. I have also tried sending a picture of my State Issued ID to Facebook for authentication without success. I am seeking assistance in deleting the [redacted] account as the content on it is affecting my job application process. Your help in resolving this matter would be greatly appreciated.

Mon compte au nom de Isabelle EOZENOU a été piraté. Il y a plusieurs mois que j'essaie de le récupérer, mais le mot de passe a été changé, ainsi que l'adresse e-mail. À l'intérieur, il y a mon année de naissance 20/09/[redacted] et la date de décès de mon époux Yvon. J'ai plusieurs groupes en privé, l'image de mon profil montre mes deux chiens Welsh Corgi Pembroke. Il y a plusieurs chansons, dont "Le Paradis Blanc" en mémoire de mon époux Yvon, et de ma maman le 10 novembre, sa date de décès. J'ai mis des images de bouquets de fleurs et des photos de ma femelle seule allongée. L'image d'arrière-plan est une forêt, j'ai beaucoup de jeux et de personnes qui jouent à "Perls Peril". Je n'ai pas ajouté mon numéro de téléphone, mais il y a une adresse de récupération qui est celle de mon frère Remi EOZENOU. Étant peu tech-savvy, je ne l'ai pas contacté pour récupérer le compte. J'espère pouvoir retrouver mon compte pirate qui a été bloqué. J'ai signalé le problème à Facebook et ils m'ont envoyé un code, mais j'ai eu des problèmes avec mon ordinateur et n'ai pas pu le faire tout de suite. Lorsque j'ai voulu le faire, le compte était verrouillé avec un cadenas. C'est le compte que je veux récupérer, j'y tiens depuis des années. J'espère que vous pourrez le débloquer. Mon adresse e-mail est [redacted] J'espère recevoir une réponse en français. Merci.

Hello, my Facebook account under the name EOZENOU ISABELLE has been hacked. The person changed the password and email address, as I saw my account on a different computer. The profile picture contains my two Welsh Corgi dogs, one younger and wet, and if you look closely, there is a person on the right, which is me wearing blue pants with white stripes. My recovery email was my brother's EOZENOU REMI, whom I haven't seen in a while, so I didn't want to bother him. I am the only one who knows about this recovery email, which is [redacted] He has his own account. Therefore, I created another account under the name buzullier isabelle, hoping to recover the hacked account. It has been blocked by Facebook. I stumbled upon their contact form by chance and sent my identification documents. I received a code but had a PC issue, so when I tried to use it, it was locked, and I couldn't access it anymore. I want to recover the other account, eozenou isabelle, where I have my date of birth, September 20, [redacted], and a tribute to my late husband Yvon. I post flower bouquets on my page on November 10 in memory of my husband, along with the song "Le Paradie Blanc". The background image is a forest in the fog, with a photo of one of my dogs lying down. I used to play several games and interact with many people who played like me. The account has been reported as hacked for identity theft twice by a friend, but it didn't change anything. I was able to comment on my account from another computer where the friend who reported it is no longer visible. There are several photos of people I don't know on the account. I desperately want to recover the hacked account because one of my dogs in the photos has unfortunately passed away, and I want to find my games. Since the hacker changed both my email and password, I don't know how to recover my account. I rely on your help in English or French, as I have a translator, to retrieve this account. I have never received an email notification from Facebook that someone else logged into my account; I only realized it when I tried to log in and couldn't. I am waiting for your response regarding the recovery of the account EOZENOU ISABELLE. You can reach me at [redacted] I have provided detailed information. Thank you.

My personal Facebook account was locked due to a hacker accessing it without my permission. Prior to the lock, my account was behaving strangely, sending spam images, sex links, or hacker's links to other people. I am seeking justice for my main account as the hacker sent explicit videos to my group chats and other individuals, causing me to face harassment. Despite rejecting inappropriate video call requests, some individuals threatened to report my account, leading to its disablement by Facebook for not complying with their community standards. On June 15, [redacted], my account was fully locked. I am unable to confirm my identity using my birth certificate as Facebook is unfamiliar with it since I reside in the Philippines. I also attempted to use my private school ID and school record for verification. I appreciate any assistance in resolving this issue. Thank you and may you all be blessed.

To: Facebook, Inc. 1 Hacker Way Menlo Park, CA [redacted] From: Jim S. Email: [redacted] [redacted] Ilex Avenue Pacoima, CA 91[redacted] Subject: Blocked Comments, Likes, Reactions, Shares on Facebook I recently encountered issues with my Facebook account and am unable to perform certain actions like posting or commenting. The message I received does not provide clear information on why I am restricted until December 4, [redacted]68 at 7:30 AM. I have not been given a specific reason for this block, and the last known violation was related to a post about Silk Sonic and Alaga Syrup in March [redacted]. I am seeking clarification on the temporary restriction and would like to appeal any actions taken as I do not see any violations listed in the support section. Unfortunately, I am unable to access the review process as clicking on the relevant links redirects me to a page with no recent violations. If Facebook support is unable to provide assistance, I intend to escalate the matter to the Oversight board for further review. I have not received any email notifications regarding the temporary restriction, and I would appreciate clarity on this issue. Thank you.

I was searching for a loan, and the person requested my Facebook email and password. Although it seemed odd, I decided to provide them, thinking it would help me recover my account if it were hacked. They altered my primary email, phone number, and deleted my friends. They claim not to have hacked my profile, but I suspect someone else may have accessed my account since it was logged in from two different devices. The email used to create the account is [redacted], and the phone numbers linked to it are +[redacted]4 and +[redacted]1. I need assistance in regaining access to my account, which I've had for a long time. Attempts to verify my identity have been unsuccessful; the page simply returns to the login screen, and the code provided does not work.

About a month ago, my account was hacked, and I'm trying everything to regain access. The hacker changed my email and phone number and added a code generator to log in, which I can't bypass since they logged me out from all devices. Even after submitting my ID, I still can't access my account. I've had that page for 12 years and just want the pictures from it, or ideally, to recover the whole page. The hackers have disabled my entire account, and it doesn't appear in search results. Any help would be appreciated.

My Facebook account was disabled for reasons unknown to me, and I am required to input a code sent to my phone to regain access. However, after multiple requests, I did not receive any code. Now, I am unable to receive any verification for 24 hours. If not resolved within 30 days, my account will be permanently deleted. This is concerning as I run my business, Right Angles Photography, through my Facebook business page. I am frustrated that I am unable to access it and have not received the necessary code for verification. I wish to resolve this issue promptly, as I regularly communicate with wedding vendors and brides through my business page. Any assistance in this matter would be greatly appreciated.

Hello, I realized this morning that both my Facebook and Instagram accounts were blocked. Facebook requested my ID, which I promptly submitted. Being a long-time user, Facebook holds years of memories from my family, kids, and friends. I am uncertain as to why the block occurred, as no explanation was given. I maintain a clean and proper conduct on the platform without engaging in business or adding unknown individuals as friends. It is devastating to lose access to my Facebook account, as it is intertwined with my identity. I kindly request a review of my account activity and history to facilitate its recovery. Thank you, Arash D.