Facebook Customer Service Issues

Dear Facebook Support Team, I am experiencing difficulty accessing my account due to a security breach. Every time I attempt to log in, I am prompted for a two-step verification code, which I cannot obtain since I am locked out of my account. Despite the option to receive a code via SMS, I have not received anything after waiting for over two days. I followed your instructions by submitting a photo ID (driver's license) yesterday to verify my identity, but I still cannot regain access. This situation is frustrating as my business page and essential applications like Zoom and Wix are linked to my Facebook login, resulting in significant inconvenience. I want to clarify that I have not engaged in any improper activity; my account was unauthorizedly accessed by someone. It seems the hacker's email is associated with my account, causing issues when requesting a code via email. Below are my login details for your reference: Username: Joseph A. Mele Password: PastaChef1 Email: [redacted] I urgently seek your assistance in resolving this matter. Thank you, Joseph A. Mele

I believe my Facebook account has been hacked as the email and phone number were changed without my authorization. I have tried to recover it by providing my ID, but Facebook couldn't verify it. Now, I can't even access my account. I have important personal photos on there, including pictures of my children and husband. I am willing to provide any necessary information to prove my identity such as my birthday, location, recovery contacts, and friends on my list. I just really need to regain access to my account.

I was recently restricted due to reports of harassment and bullying, which I find unjust. My account is crucial for my business profile, and I have been locked out for over 48 hours. My current email and phone number linked to the account are outdated, making it difficult to recover my access. I urgently need to update my email to regain control of my page. If the issue is not resolved within 24 hours, I will take legal action for defamation and violation of free speech rights. Your prompt response is essential to avoid further escalation.

Hello, I am the proprietor of Tannus Web and Tannu Realty LLC. Some years ago, I established business pages for each entity, but consistently encountered login issues. Despite entering the correct details, I repeatedly received an error message stating "invalid login credentials." Additionally, when attempting to utilize the ad system, my submitted ads were rejected due to unspecified inaccurate information, resulting in allegations of policy misuse. Currently, I am unable to access my account. If it has been deactivated and cannot be reactivated, I request its immediate deletion, including all associated content. It is essential that outdated information be removed if I cannot update it. For any inquiries, suggestions, or to proceed with account verification, please contact me at [redacted]

To the concerned party, I am reaching out regarding the deactivation of my account under the name Tony Swiontek and associated with the email [redacted] on January 8, [redacted]. I am seeking clarification on the reasons behind this action and inquiring about the possibility of having my account reinstated. During my extensive time using FaceBook spanning over a decade, I have usually faced short bans, primarily due to algorithmic errors. It has always been my intention to adhere to the platform's terms of service. Understanding the specifics of my ban and potentially having my account restored would be greatly appreciated. My account holds sentimental value as it houses connections with childhood friends from 30 years ago and irreplaceable photographs of my late father. The prospect of losing this content without prior notice is distressing. I have heard about instances where personal accounts of group admins are disabled if the group encounters violations, despite the groups I managed being platforms for balanced discussions from various perspectives. I acknowledge accountability for any inadvertent violations of the terms of service and extend my apologies. However, I believe that a permanent account deactivation, without prior warnings or severe breaches of the terms, is an excessively harsh outcome. My account does not propagate hate speech or similar offensive content. Kindly consider reinstating my account associated with [redacted] I am hopeful for a positive resolution and sincerely appreciate your attention to this matter. Warm regards, Tony Swiontek

On December 18th, my account was disabled, and this message was left for me: "We have received your information. If we determine you are still not of the appropriate age to be on Facebook, your account will stay disabled due to violations of the Terms of Service. As we prioritize user security, your account will remain inaccessible until further notice." Despite sending multiple emails, I have not received any replies. I am 60 years old.

I received notice that my Facebook page was suspended for 30 days due to policy violations. Despite maintaining strict standards that prohibit violence, graphic material, abusive content, and any promotion of such content, my report via Facebook's report center failed to submit. I am puzzled as I meticulously monitor my page to ensure it remains free of violations. Alternatively, I don't tolerate profanity on my page and have actively moderated comments and hidden posts containing such language from others.

Hello, I recently got logged out of my Facebook account. When I tried to log back in, I realized I forgot my password. I tried to reset it through my college email, but my college shut down in [redacted], so that email is no longer valid. I have no other way to access my account, and all my important pictures and memories are on it. Is there any way you can assist me in retrieving my account? Thank you.

I've encountered issues accessing my Facebook account multiple times. Initially, it was functioning well, but it abruptly stopped working. When I tried to log in, I received notifications stating that my account is not linked to my current email address, ol**er0221**@yahoo.com. Instead, an outdated email, meep**[redacted], appeared. This has occurred three times, and I fear losing all my data again, prompting me to create a new account. Despite setting up three profiles, I've been unable to delete the redundant ones. I've attempted to restore my account to no avail and changing passwords did not resolve the problem. I am seeking assistance to review my account and remove the unnecessary duplicates. Thank you, Judith B.

My original Facebook account was permanently disabled, possibly due to violating Facebook guidelines. I may have deserved a lesser punishment, as I was inexperienced with Facebook at the time. This happened many years ago, and I feel the penalty was too severe. I was young and now understand how to use Facebook appropriately. I am hopeful that upon review, my long-standing primary Facebook account linked to the email [redacted] could be reinstated. It would mean a lot to me to reconnect with my friends. I promise to adhere to all Facebook guidelines diligently. Thank you.

Hello, I neglected my Facebook account for approximately 10 years due to my unfamiliarity with technology. Thanks to my fiancé's guidance, I have been learning to navigate smartphones and laptops. A friend set up my Facebook account a decade ago, and recently, my fiancé encouraged me to get more involved with Facebook. After struggling to recall my email and password, we managed to recover my email address. Subsequently, I followed the steps, received a code to reset my password, and even submitted my license photo as required. However, my account remains locked without any email updates. I am eager to regain access to my account and explore Facebook's features. I am hopeful for a prompt resolution. Thank you.

I urgently need help. I have emailed multiple times but only received one reply in a different language. It has been incredibly challenging to receive assistance regarding my disabled account. Despite thinking it was hacked, I discovered it was disabled without reason as I have not violated any policies. I have been unable to access my Facebook account for around 1 1/2 weeks and have exhausted all options. This marks my sixth email without any support. My name is Kevin K., my login email is [redacted], and my alternate email is [redacted]

Dear Facebook Team, I am writing to inform you that my personal Facebook account under the name Sumon Ahmed has been temporarily disabled. I am unable to access my account and would like assistance in recovering it. I want to clarify that I have not engaged in any inappropriate activities on my account. I have important personal data stored there that I need access to. I kindly request your help in recovering my account. Thank you, Facebook Team. Sincerely, Sumon Ahmed Email: [redacted] Phone number: [redacted]0 DOB: 23/06/[redacted] Country: Bangladesh

Dear Sir, I inadvertently used copyrighted photos, and I sincerely apologize for this mistake. My account holds both personal and official data, making this situation concerning. I assure you that I will never upload any copyrighted images again. Please consider removing the copyright report on my account and restoring its access. I am committed to following your community standards diligently. I have been a longstanding user of Facebook for almost a decade. Kindly reopen my Facebook account under the name Adnan Alvi. Thank you.

Hello, I recently received an email from Facebook stating that my account was disabled and it required a review. When I tried to follow the steps to review my account, I encountered an issue where it was not recognizing my password. It prompted me to reset my password via SMS, but this resulted in an error message each time I tried. I have attempted these steps multiple times without success. I have 22 days left before my account is potentially deleted permanently. Any advice on resolving this matter would be appreciated. Thank you, Georges A.

On January 1st of this year, last week on Friday, I visited a cyber cafe to browse the internet. While using the computer, the power suddenly went out, leaving my Facebook account active. I waited for the power to return to log out, but it did not come back in time. After I left, someone else used the same computer, found my active Facebook account, and decided to change my password and phone number. Now, I am unable to access my account.

I lost all my belongings, including my heater and laptop, in a fire. My only hope to recover my daughter's photos is through my Facebook account, which I've had since [redacted]. Unfortunately, I am unable to access it as I no longer have the necessary information for my old account. My name on Facebook is Jennifer Leigh Collins Shelor. My old email, [redacted], is no longer accessible, so I now use [redacted] I have submitted my ID and birth certificates to Facebook for verification, but I have not received any response from them.

I haven't used Facebook in years and can't remember my password. Unfortunately, I can't access the email I originally signed up with, so I can't get back into my account. I'd like to delete my account entirely from Facebook. Any help you can provide would be greatly appreciated. Thank you. - Pat

Dear Facebook Team, I am writing to inform you that my personal Facebook account under the name Sumon Ahmed has been temporarily disabled. Unfortunately, I am unable to access my account. I want to clarify that I have not posted any inappropriate or illegal content on my account. I have important personal data stored on my Facebook, which is why it is crucial for me to recover access. Thank you for your assistance. Best regards, Sumon Ahmed

Subject: Assistance Needed from Facebook Team Hello, Facebook Team, I am reaching out because my personal Facebook account under the name Sumon Ahmed has been temporarily disabled. Unfortunately, I am unable to access it despite not posting any inappropriate content. I have important personal data stored on that account and would greatly appreciate it if you could help me recover it. Thank you in advance for your assistance. Best regards, Sumon Ahmed Email: [redacted] Phone number: [redacted] DOB: 23/06/[redacted] Country: Bangladesh