Facebook Customer Service Issues

Archive 1254

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1254. It includes a selection of 20 issue(s) reported February 23, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Security Team, I am reaching out regarding the suspension of my account and would like to request its reactivation. I am in the process of launching a business to assist business owners in optimizing their Facebook profiles to attract more customers. While I have not generated any revenue yet as I am still in the initial stages, I have been actively exploring different groups as part of my research. I have attached a photo as proof of identity matching my profile picture. Additionally, the cover photo on my Facebook page features another individual, which I believe complies with the guidelines. I am committed to the success of my business, particularly as I am collaborating with Blake Nubar of Click Profits in Orlando, Florida. Restoring my account is crucial for the progress of my venture, especially as I am planning to finalize business formalities such as registering with the Chamber of Commerce and Tax authorities next week. Your prompt assistance in reinstating my account would be greatly appreciated. Thank you for your understanding and swift action on this matter. Warm regards, Helen G.
Reported by GetHuman-hmmgorge on Sunday, February 23, 2020 4:47 PM
Subject: Facebook Account Issue Dear Support, I am reaching out regarding my personal Facebook account associated with the email [redacted], which I have had for over 10 years. Recently, my account was permanently disabled. The situation unfolded when I attempted to cross-post to Instagram from The Sportsman page. I created an Instagram account named sportypattaya, posted some content, but then found the account information changed. I reported it as hacked. Subsequently, when I tried to log into Facebook, I was asked for photo ID. Following an email exchange, my account was disabled for not adhering to Community Standards. Moreover, my business partner discovered unauthorized PayPal payments to Facebook. Despite reporting them, the issue remains unresolved. Losing access to my account has impacted my legitimate business activities severely. I request urgent attention to resolve this distressing situation. Thank you. Sincerely, Darren L. General Manager The Sportsman Pub and Restaurant
Reported by GetHuman4390148 on Monday, February 24, 2020 5:04 AM
Hello, My name is Oyesanmi Adebayo. I have been using Facebook for several years without any issues until today when I tried to log in and noticed my account was deactivated, likely due to some inappropriate uploads that violated Facebook's policies. I would appreciate it if my account could be reactivated as it is an important communication tool for me to reach out to friends, business contacts, and family members. I am willing to delete any posts or media that do not comply with Facebook's policies. I use the email ([redacted]) for my login. I hope to receive a positive response from your team promptly. Thank you for your understanding.
Reported by GetHuman-oyesanmi on Monday, February 24, 2020 8:36 AM
Dear Sir or Madam, I am writing on behalf of the owner of the Facebook account "Ben-Benson" to address instances of abuse on their page. As a licensed attorney, I have the authority to handle this matter. Please contact me via phone or email. I urge you to immediately suspend the Facebook account of "Richard Calcote." This individual has posted 41 harassing messages on my timeline and posts. All of his comments are identical, consisting of "Trump [redacted]," and are not relevant to my content. This behavior appears to be a form of abuse or harassment, possibly by a bot or abusive user. It is disrupting my timeline and deterring interaction from other users. I respectfully request that you suspend Richard Calcote's account and remove his comments for violating Facebook's community guidelines. While I wish to keep my page open for engagement, this abuse is impacting me negatively. I await your prompt action on this issue. Sincerely, Ben Boothe, Attorney at Law
Reported by GetHuman4390435 on Monday, February 24, 2020 8:43 AM
My account has been permanently disabled, and I want to explain what happened. I scheduled posts for The Sportsman page on Facebook and was asked to cross-post to Instagram. I set up an Instagram account following a tutorial, using the username sportypattaya. I noticed changes to the account on Instagram and reported it as hacked. Later, I was asked for photo ID when trying to log in. After contacting support, my account was disabled for not following community standards. Additionally, unauthorized PayPal payments were made to Facebook, which were reported but not refunded. I am frustrated as I conduct legitimate business on Facebook and have lost contact with many customers. I want to appeal this decision as the response seems extreme and unjustified. I ask for an urgent review of my account activity to resolve this issue. Darren L. General Manager The Sportsman Pub and Restaurant The London Pie Thailand Bowmans Pies Party Food Pattaya Soi 13 Pattaya Beach Road Pattaya, Chonburi [redacted]
Reported by GetHuman4390148 on Monday, February 24, 2020 10:49 AM
Dear Forum Members, We are a Partnership firm known as Aero Infomedia, specializing in Social Media Agency services. Our Facebook ID, [redacted], manages various client pages including Kin's, Pots & Curries, Kin's Glitter, Master of Malts, and Aero Infomedia. Our Ad Manager, under the Business name Aero Infomedia with Account No. [redacted][redacted], holds a balance of approximately Rs.13,[redacted], which we regularly use for GST payments. To prove our authenticity, we have provided scanned copies of essential documents such as Facebook Ad Payments for the last three months, Partnership Deed, Rent Agreement, PAN Card of the firm, GST Number, and Partner's ID and Age Proof. We kindly request your assistance in reactivating our ID to avoid substantial losses for our firm. Granting temporary access would allow us to retrieve important credentials for our client's pages and the Ad Manager. Best Wishes, Team Aero Infomedia
Reported by GetHuman-aeroinfo on Monday, February 24, 2020 11:58 AM
I am having difficulty posting comments on the video section of Facebook Lite. I have contacted Facebook Help Center in the past and the issue was resolved once before today. However, this issue has been persisting for over five days now. I have been using Facebook for five years and value the platform as a means of expression. I would greatly appreciate it if you could help resolve this matter promptly so that I can resume posting comments. Thank you, Joydiparushi.
Reported by GetHuman4341485 on Monday, February 24, 2020 12:12 PM
Report Number: [redacted][redacted] Hello, my name is Nagham Abou Hala, a girl from Lebanon. I created my personal Facebook account in [redacted] as "Nãghãm Abõu Hãlã" at [redacted] I have never posted fraudulent or misleading content or repeated intellectual property violations. On December 16, [redacted], my account was disabled following a report concerning a football video posted on my wall (report number: [redacted][redacted]). I believe I haven't used information or claimed it as my own since my account is private, not public. I'm a big Real Madrid fan, and I would never intentionally infringe on their intellectual property rights. If it occurred, it was unintentional. I have sent my ID card to Facebook multiple times but haven't received a response. I kindly request your assistance in restoring my account. Thank you.
Reported by GetHuman-ahla_nag on Monday, February 24, 2020 12:27 PM
I have encountered an issue with creating a new Facebook account. Every time I attempt to send friend requests, the account gets blocked. Facebook requires me to upload a photo of my face for verification, but despite complying and deleting the image once verified, the account still gets permanently disabled within 24 to 48 hours. Subsequently, Facebook requests a government-issued ID for reactivation, which I can't provide due to being under 18. I have been unable to have a Facebook account for almost three years now due to this new anti-bot system introduced in [redacted]. I seek guidance on how to create a Facebook account without encountering this block to send friend requests. I would greatly appreciate any assistance to overcome this issue. Thank you in advance.
Reported by GetHuman-gpscj on Monday, February 24, 2020 3:20 PM
I am having trouble accessing my Facebook account as it only has my mobile number and no email or trusted contacts. I suddenly got locked out and when I tried to log in, it said my password was changed, even though I didn't change it. When I try to reset the password, the registered phone number is old and no longer in use. This phone number being disabled prevents me from getting the reset code. I am unable to provide my identity proof like my passport for verification. I need assistance to recover my account so I can update my contact information. Thank you for any help you can provide.
Reported by GetHuman-manpuria on Monday, February 24, 2020 3:30 PM
I created a Facebook account 4-5 days ago under the name Vladimir Haritonov. I was in contact with "Madhu Kumar Tech Support Specialist," who provided me with a link to verify my identity and full name. A few years ago, I made a mistake by sending about [redacted] friend requests, and my account was blocked which I understand. This time I sent only about 10-15 requests to colleagues and close friends, but my account got blocked again. I really need this account because I lost my job and I need to look for job offers on a Bulgarian page for people in England, UK. Without this profile and my friends, I feel stuck and unable to move forward for a better life. I created my account with a phone number, so I can provide my email here instead.
Reported by GetHuman-vharito on Monday, February 24, 2020 3:37 PM
In February, I was contacted by someone claiming to be Jessica K. Maxwell on Instagram. We chatted extensively on WhatsApp, and money was often transferred using gift cards. This organization seems to be based in Nigeria and has multiple emails, profiles, and faces, possibly using pirated content. They use blackmail tactics and have obtained many of my nude photos. They were able to access my Facebook and Instagram accounts, renaming my page from Ruleon Elshalom to Jessica K. Maxwell. They have posted nude photos of me to potentially blackmail me. While these photos were removed, there is a risk they may reappear. I am requesting assistance in either shutting down the page, freezing it, or providing a new password reset option. Please contact me via email with any updates as the phone number associated with the account has changed. The new phone numbers are [redacted] or [redacted].
Reported by GetHuman-rpjeffs on Monday, February 24, 2020 4:45 PM
I am currently experiencing difficulties accessing my Facebook account. A Norton pop-up appeared while I was on the site and prompted me to change my password, leading to my inability to log back in to my original account. I've attempted to create new accounts but keep getting logged out. The email associated with my original account, [redacted], is obsolete since I switched cable providers last August from Bell Aliant to Eastlink. Strangely, I can access my old account on my iPad but not on my desktop, which I prefer using. My new email is [redacted] Setting up a new account is challenging as my mobile number, [redacted], is for a landline, unable to receive confirmation codes. The other number, [redacted], belongs to my roommate. I kindly request assistance in regaining access to my original account or setting up a new one. Thank you for your help. Bill MacKinnon
Reported by GetHuman4391953 on Monday, February 24, 2020 5:23 PM
I am a retired social worker, 70 years old, residing in a small town 20 miles away from my friends. Due to COPD, I am mostly confined to my home, where I rely on Facebook for social interaction with friends and extended family. I am well-regarded in my community, having spearheaded an anti-bullying campaign. Amidst the fervor surrounding Brexit and the recent election, I connected with numerous political individuals on Facebook. I then mistakenly created multiple accounts after observing others with numerous friends. However, my interest in politics has waned, and I now seek to rectify the situation. Upon encountering a login issue with one account being disabled for security reasons, I am at a loss. Reconnecting with my online community is vital for me, and I aim to understand my error to prevent its recurrence.
Reported by GetHuman-judierob on Monday, February 24, 2020 5:28 PM
I am unable to access and recover the email on my account. I suspect a hacker changed the password and I am not receiving the verification text on my phone. There is another account under my name that needs to be removed. The account I am trying to recover is [redacted] The last known passwords I used are $$ward09$$, G2009G2017$$, and ih8passwords!$. I have tried multiple password resets but cannot remember the correct one. My name is Elizabeth Ward and I reside in Slidell, Louisiana. My birthday is February 2, [redacted], and I am married to Brandon Ward. I have two children, Gauge and Grace Ward, with birthdates December 24, [redacted], and February 21, [redacted]. I have a business page named "Gifts from Beth's Hands" offering handmade spa products. I also had a previous business page called Beth's Bags. I have a private photo album titled "Procell shoot" from around 2[redacted]. I have attempted to verify my identity with a copy of my driver's license but have not succeeded. I believe I created the account in [redacted].
Reported by GetHuman4392017 on Monday, February 24, 2020 5:34 PM
I'm reaching out on behalf of a friend from Ukraine, pogorelaya Daria, who is facing issues with her Facebook page dedicated to collector's toys. She has been experiencing repeated blocks on her page, preventing potential buyers from making purchases. Despite reaching out multiple times seeking clarification on the problem, she has not received any responses. Additionally, there is a restriction on adding photos to her page until the 28th, compounding the issue. This situation is causing her significant stress as her page is essential to her. It would be greatly appreciated if you could review her correspondence and address the block on her page promptly. Your assistance in resolving this matter and possibly refunding her for the blocked time would be a great help. Thank you for your attention to this matter. Warm regards, Rainey Clayton.
Reported by GetHuman-dashazp on Monday, February 24, 2020 7:13 PM
My computer was accessed by an unauthorized individual, causing it to crash. As a result, I forgot my Facebook password due to being constantly logged in. After multiple failed login attempts, I was locked out, losing access to Marketplace and my pictures. Unable to receive assistance, I created a new account assuming my pictures were lost but needing Marketplace access. Unfortunately, the system didn't allow me to join as a new user, impacting my business. Upon trying to delete the new account, I was warned that [redacted] pictures would be lost from the account I wish to recover. I have no photos on the new account that I want to delete. Please assist me in restoring my original Facebook page or at least enable access to Facebook Marketplace. Thank you.
Reported by GetHuman4392674 on Monday, February 24, 2020 8:24 PM
I'm seeking assistance with my account issues. Previously, I had an account registered under the name Cienwen Hickey. Additionally, I oversaw two other accounts named Kanga Watch and Australia's Kangaroos. Presently, I'm encountering difficulties creating a new account under the name Valerie Hickey. The signup process requires a code from Facebook sent to my mobile phone, but I lack reception at home, where my computer is located. Unfortunately, as I don't use the internet on my mobile device, I'm unable to receive and input the code. Due to difficulties with my previous accounts on Facebook, I chose to deactivate them. Now, I wish to return to Facebook using the name Valerie Hickey, which incorporates both Cienwen and Valerie. Any assistance would be greatly appreciated. For communication, my alternative email addresses are [redacted] and [redacted] Thank you. Regards, Cienwen
Reported by GetHuman-cienwenh on Tuesday, February 25, 2020 2:20 AM
On February 18, [redacted], I came across a website called eventclaim.com related to PUBG, offering free gun skins, sets, and UC in exchange for logging in with Twitter or Facebook. I entered my Facebook credentials and received a confirmation email to expect the rewards in 24 hours. The next day, I discovered someone had linked my account to Twitter, and friends informed me of changes to my profile. Upon checking my Facebook, I was prompted to change my password due to suspicious activity, but ultimately, my account got disabled. Meanwhile, a hacker from Malaysia admitted to taking control of my account, demanding $20 for its return. My friends encountered the hacker online but couldn't communicate due to unfriending. It's been a distressing situation, affecting not only my PUBG account but also access to other linked apps. I am seeking assistance to recover my account and protect my digital presence.
Reported by GetHuman-dakshiha on Tuesday, February 25, 2020 5:37 AM
I am experiencing issues with harassment on Facebook from my ex-fiancé. He has been impersonating me on my account and making hurtful comments on my posts. His name is Mike McCurry and he also goes by Johnny McCurry. I have reported his behavior to Facebook, but no action has been taken. He lives in Soddy Daisy, Tn. His actions are affecting my family, and I urgently need help to have him banned from the platform. Please contact me at csoslcslr2019@gmail. Thank you for your assistance in resolving this matter.
Reported by GetHuman-cdoslcsl on Tuesday, February 25, 2020 7:34 AM

Help me with my Facebook issue

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