Facebook Customer Service Issues

Archive 1237

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1237. It includes a selection of 20 issue(s) reported February 8, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Teona G. and I am in urgent need of your assistance. One of my Facebook sales pages, "ლალიკოს ყვავილების სახლი" (www.facebook.com/lalikosflowers), a flower shop with nearly 70,[redacted] followers, has been hacked. I have lost my admin access, and unauthorized videos unrelated to the page's content are being posted (videos showing metal machine operations). Despite my previous messages seeking help, I have not received a response. I am reaching out once more to request your assistance in reclaiming my page. As this page was my primary source of income, it is crucial for me to regain control. I am willing to provide any necessary proof of ownership. Kindly consider my plea and help me recover my page.
Reported by GetHuman-tgogsadz on Saturday, February 8, 2020 3:52 PM
Hello, I am Teona Gogsadze and I am in need of your assistance. A Facebook page named "ლალიკოს ყვავილების მაღაზია" (flower shop with nearly 70,[redacted] followers) has been hacked. I am no longer the admin, and someone is posting unrelated videos like metal machine workings. Despite reaching out multiple times without any response, I am reaching out again for help. This page (ლალიკოს ყვავილების სახლი) (www.facebook.com/lalikosflowers) was my primary source of income, and I urgently need to regain access to it. I can provide proof of ownership if necessary. Please, kindly review my message and assist me in recovering my page.
Reported by GetHuman-tgogsadz on Saturday, February 8, 2020 3:53 PM
I forgot the password for my Facebook account linked to the email address [redacted] When I tried to reset it, I was prompted to collect a verification code from friends I haven't been in touch with for a while. Unfortunately, I cannot rely on this method as I haven't connected with them recently. Other identity verification methods have been unsuccessful. I kindly request your assistance in resolving this issue. Thank you for your prompt response and help.
Reported by GetHuman4341199 on Saturday, February 8, 2020 4:08 PM
I am unsure why my Facebook account was disabled without warning. Initially, I was blocked from sharing posts for approximately five days, then my account was automatically disabled. I am perplexed as to what I may have done wrong. Access to my account is crucial as it contains valuable educational material such as school research photos and PowerPoint presentations. Although I may have unknowingly violated community standards, I assure you that I will adhere to them moving forward. It is my earnest desire to regain access to my Facebook account for educational reasons. Thank you in advance, and may you be blessed.
Reported by GetHuman4341240 on Saturday, February 8, 2020 4:25 PM
My ability to select news posts has been restricted. Claiming that "USER OPTED OUT OF FACEBOOK" limits my freedom of speech. I am unsure if this was intentionally misleading or politically motivated by Facebook. I have been a member for three years, have positive connections, and have always adhered to ethical standards. Your actions, unless unintentional, must be rectified to allow me to share news articles as I wish. Kindly respond on my homepage or email me at [redacted] Thank you, M. Evans.
Reported by GetHuman2792605 on Saturday, February 8, 2020 4:29 PM
Hello, I am experiencing issues posting comments on the video section of Facebook Lite and Facebook. I had a similar problem a few months ago, and it was resolved. I would appreciate it if suitable arrangements could be made to allow me to post comments on both platforms again. I have already reported the issue to Facebook's problem section. Thank you. Joydip Burman.
Reported by GetHuman4341485 on Saturday, February 8, 2020 5:52 PM
A close friend was in a relationship and got engaged to someone for four months. During that time, they shared several pictures together on social media. Following their breakup last August, he invited her to his home to see their two-month-old baby before his fifth drunk driving offense landed him in jail. Tragically, he attacked her in the kitchen, sexually assaulted her, and attempted to strangle her with their baby nearby. He has since been arrested and faces charges of domestic violence, rape, and other offenses while awaiting trial since August. The concern now is whether there is a way to have the pictures of them together removed from his profile while he remains in custody.
Reported by GetHuman4341683 on Saturday, February 8, 2020 7:06 PM
Hello Ethuman, I am experiencing issues with my Instagram account. I recently got a new smartphone, and when I attempted to log in, Instagram flagged me as a potential hacker due to what they perceived as suspicious activity. They attempted to send a security code to my email for verification, but unfortunately, I am not receiving it because my email address seems to have been removed from Instagram's data system. I would appreciate your assistance in retrieving the security code promptly. Thank you.
Reported by GetHuman4341736 on Saturday, February 8, 2020 7:25 PM
Hello Get Human, I am experiencing difficulties with my Instagram account. Recently, I acquired a new device and attempted to log in, but the system flagged it as potential hacking. Consequently, they sent a security code to my email, which I did not receive or have access to view. It seems my email was removed from their data system, leaving me unable to retrieve the necessary security code to unlock my account. I would greatly appreciate your immediate assistance with resolving this matter today. Thank you.
Reported by GetHuman4341736 on Saturday, February 8, 2020 7:31 PM
Yesterday, I attempted to reset my Facebook password but encountered issues with the number code. This occurred while using my workplace's unreliable internet. Despite multiple attempts yesterday, I couldn't progress. Today, with a stable home internet connection, I tried again but encounter a message about limits due to posting or spam. Can you assist me in regaining access to my Facebook account, or do I need to be patient for now?
Reported by GetHuman-ealalasz on Saturday, February 8, 2020 7:48 PM
I've noticed that my third Facebook account was disabled without any explanation or reason provided. I rely on Facebook for my contacts and participation in important groups. I am certain I have not violated any terms of service. It is puzzling to have multiple accounts disabled. I have concerns that someone might be intentionally reporting me to disrupt my social connections. Can you assist me in clarifying the situation? Thank you.
Reported by GetHuman-adewling on Saturday, February 8, 2020 8:29 PM
I am having trouble posting comments on the video section of Facebook Lite and Facebook. I have been using Facebook for five years, and I would really appreciate it if you could help me resolve this issue so I can interact in the video section. I have already reported this problem to Facebook's support team. Facebook is important to me as it allows me to express my thoughts and feelings. Perhaps I have been too quick in posting my comments, so any assistance you can provide would be greatly appreciated.
Reported by GetHuman4341485 on Saturday, February 8, 2020 8:43 PM
Will Facebook ever address my issue, or am I the only one being completely ignored and disregarded? It feels like I'm being unfairly targeted, and Facebook seems aware but chooses to ignore the situation. Why do I face suspicion with every attempt to create a new account, needing to verify my phone number immediately after? If Facebook didn't keep removing me, I wouldn't have to recreate my account constantly. It's frustrating, especially considering my disability; it seems like Facebook is exploiting this situation.
Reported by GetHuman4186715 on Saturday, February 8, 2020 8:50 PM
I'm experiencing difficulty commenting on the video section of Facebook and Facebook Lite. I have been a user for five years. I have already reported this to Facebook support but have yet to receive assistance. I would appreciate a prompt resolution to this issue. Thank you.
Reported by GetHuman4341485 on Saturday, February 8, 2020 9:07 PM
My Facebook account was disabled. I woke up to find it disabled and was asked to verify my identity. I provided both my national ID and college ID. The account name is Abdo CR as I am a fan of Cristiano Ronaldo since I was 7 years old, hence the "CR" in the name. I use CR7 on all social media due to my admiration for him. My name is Abdelrahman Kamal. I suspect my account may have been hacked. I have sent my Arabic national ID and college ID. I kindly request your assistance in restoring my disabled account.
Reported by GetHuman-abdokama on Saturday, February 8, 2020 9:55 PM
Hello, I'm Corey A. from Decatur, Georgia, the brother of Clifford A. I am unable to access my Facebook profile because it was connected to a Hotmail email address I only used for creating the account. When I attempt to recover the email account, I am asked about email addresses I communicated with, which is none, and this is not sufficient for them to give me access. I was wondering if there is a way for me to verify my identity to regain access to my profile.
Reported by GetHuman4342257 on Saturday, February 8, 2020 11:26 PM
Hello, I'm Corey A. from Decatur, Georgia, the brother of Clifford A. I'm having trouble accessing my Facebook profile because it was connected to a hotmail email address that I solely used for that account. I tried to recover the email, but Facebook is requesting details about email conversations, which do not exist. I'm looking for a way to verify my identity to regain access to my profile. To resolve this issue, I kindly request that Facebook reset my password and send it to me at [redacted] Thank you.
Reported by GetHuman4342257 on Saturday, February 8, 2020 11:38 PM
I am dealing with a distressing situation where a post alleging my disappearance is circulating online, causing confusion among my friends. Despite my attempts to report it, the post continues to be shared widely. I relocated across the country years ago to distance myself from the individual behind the post and went as far as legally changing my name to avoid detection. Unfortunately, my private information, including my past name, current residence, and workplace, has been divulged without my consent. In response, I have removed my profile picture and altered my Facebook name to prevent further scrutiny. The unwarranted exposure of my personal life has exacerbated my PTSD symptoms, leading to heightened anxiety, panic attacks, and insomnia. Seeking legal counsel, I am exploring options to safeguard my privacy rights. In the interim, I urgently require the immediate removal of the post and measures to prevent its recurrence.
Reported by GetHuman4342306 on Saturday, February 8, 2020 11:51 PM
I had an issue with a troll who has been harassing me repeatedly. I responded in kind when they continued to bait me, which led to me being banned while no action was taken against them. Despite the ban, the troll continued to tag me in an attempt to provoke a reaction. I believe my reaction was justified given the toxic behavior I have experienced from the troll. You can see the entire interaction by reviewing both sides of our conversations. This all started when the troll suggested a voice call, despite me informing them of my battle rap experience. After the call, the troll ignored my messages, reported me, and caused further conflict. I believe the troll should face repercussions as well, especially considering their history of causing drama and posting offensive content. One example is a racist post they made about Egyptian people and cannibalism, which I addressed by explaining the difference between metaphor and genuine racism. Many similar instances can be found throughout our interactions. Please review the entire conversation history.
Reported by GetHuman-hyoryuyu on Saturday, February 8, 2020 11:54 PM
While on Facebook, I received a notification about something inappropriate posted using my account. As I am a Christian and do not post anything immoral, I was concerned. After clicking on the notification, I denied the post being mine, but the page froze. In a moment of hesitation, I clicked "yes," and it requested to scan my searches, contacts, password, etc. Worried, I quickly exited the page when the scan began. I turned off my phone, waited two days, but upon returning, it still prompts to check the mentioned items.
Reported by GetHuman-griffiss on Sunday, February 9, 2020 12:08 AM

Help me with my Facebook issue

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