Facebook Customer Service Issues

Archive 1183

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1183. It includes a selection of 20 issue(s) reported December 31, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been struggling for years with being locked out of my account, allegedly by my ex and sister. Despite numerous attempts, including providing my picture ID, I cannot reset the password as the verification methods prompt me to use phone numbers and emails that are unfamiliar to me. Even after gaining temporary access a few times and alerting others that I was not in control, I continue to be locked out. This situation is distressing as I have cherished memories on that account, including images of my children, posts with late loved ones, and pages with a significant following. I recently changed the password but am unable to verify due to the absence of familiar email options. I am desperate for assistance and willing to provide any necessary information, as the current phone number and email on the account are not mine.
Reported by GetHuman4179219 on Tuesday, December 31, 2019 3:13 PM
I need help recovering a business account for our pediatric office, Kids Kare Pediatrics and Pediatric Cardiology in Cookeville, TN [redacted]. The account was created in [redacted] but the previous manager doesn't remember the associated email or phone number. I've tried Facebook's help center but haven't had any luck. The account hasn't been active since [redacted]. If recovery isn't possible, please assist with permanently deleting it.
Reported by GetHuman4179249 on Tuesday, December 31, 2019 3:19 PM
My email address [redacted] is connected to James Tan's account. After installing Windows 10, I forgot my Facebook password and attempted to reset it. Unfortunately, I missed that the reset email was for James Tan and unintentionally linked my email to his account. I usually use [redacted], which I can no longer access. Can you assist in resolving this situation? I'm Dennis Wylin reachable at [redacted] or [redacted]. Thank you.
Reported by GetHuman4179272 on Tuesday, December 31, 2019 3:23 PM
My account was disabled, and I don't know the reason why. I have tried several ways to retrieve it, but to no avail. The phone number I used to open the account was not linked to my email before it was disabled. The phone number I used is +[redacted][redacted], and the password is jumai555. Please, I hope you can help me recover my account. If any suspicious activity was noticed, it wasn't me; someone hacked my account.
Reported by GetHuman4179289 on Tuesday, December 31, 2019 3:27 PM
I am experiencing issues with my Facebook Portal that was gifted to me on my birthday in March this year. It's not functioning properly as the home screen keeps coming on for a few seconds, then turns off after a white circle spins for about a minute. I need some assistance to resolve this problem as I really enjoy using my Facebook Portal. Thank you for your help.
Reported by GetHuman4179351 on Tuesday, December 31, 2019 3:39 PM
I have been unable to access my Facebook account for several weeks because Facebook wants me to verify my identity through a mobile number I no longer have access to. I've tried changing my password multiple times with no luck. The old number listed on my account is [redacted], which I no longer use. I'm concerned about losing my account, connections, and memories as I've had this account since [redacted]. I've now updated my phone number to [redacted]. Today, Facebook disabled my account, although it's genuine and I've had it for a decade. How can I recover my account now that it has been disabled by Facebook?
Reported by GetHuman4157906 on Tuesday, December 31, 2019 3:39 PM
I have not received the donations for my non-profit organization even though Facebook stated it was transferred to my bank on Dec 19, [redacted]. My bank confirmed that nothing has been deposited or placed on hold. Despite exchanging emails with Facebook five times, they keep insisting the money was sent to my bank, which is incorrect. I am urgently seeking a direct contact to resolve this issue and track the missing funds.
Reported by GetHuman-nnjbicho on Tuesday, December 31, 2019 3:41 PM
I've been unable to access my Facebook account for weeks now because Facebook is requesting a security check through a phone number I no longer have access to. This old number, [redacted], is linked to my account, but I forgot to update it with my new number, [redacted]. Despite changing my password multiple times, I still can't regain access. Facebook disabled my account today, and I'm worried about losing all my friends and memories from the past 10 years. I need Facebook to reopen my account, as it's not fake and has been a part of my life for a long time.
Reported by GetHuman4157906 on Tuesday, December 31, 2019 3:46 PM
On December 13, [redacted], my account was hacked, and the hacker changed my password, email, and phone number associated with it. Despite trying to verify my identity with an ID card upload, I am unable to provide the email or phone number used by the hacker. I only have knowledge of my username, old phone number, and email address that was previously linked to the account. Although I still have access to the old email and phone number, I cannot provide the hacker's information. Is there a way for me to regain access using my old email linked to the account? I recently found an email from Facebook notifying me of the account breach on December 13, [redacted], but I couldn't access the email until now. When I tried to use the link provided by Facebook to secure my account, it had already expired. My username is iwunze.ezinne.3, and my email address is [redacted] My phone number is +[redacted] [redacted].
Reported by GetHuman-iwunzedo on Tuesday, December 31, 2019 4:01 PM
My Facebook account has been disabled. When I try to resolve the issue, I am asked to enter my mobile phone number. However, each time I do this, I am unable to receive a code because it says my number is already linked to another account. Can someone please help me? I was blocked even though I only promoted my services as a commercial mortgage broker. I assure you I didn't do anything wrong. -John Wardlaw CeMaP Safe Companions Financing
Reported by GetHuman-scffina on Tuesday, December 31, 2019 4:15 PM
Hello, I am facing a problem with my Facebook pages and locations. The setup has caused the 'Shoreditch Grind' page to become the main page instead of 'Grind', which has been designated as a location. Consequently, all the brand's likes are on the Shoreditch Grind location page rather than the main 'Grind' page. This setup is hindering my ability to effectively utilize Facebook ads and tools for brand awareness, leading to disjointed campaigns.
Reported by GetHuman4179542 on Tuesday, December 31, 2019 4:17 PM
I used to have a Verizon Android phone with the number [redacted], but now I have a new phone with the number [redacted]. My email address is [redacted] I'm having difficulty accessing my Facebook account that was linked to my old Android phone as I forgot my password. I ended up creating a new Facebook page, but I would prefer to have my old page transferred to the new one if that is feasible.
Reported by GetHuman4179649 on Tuesday, December 31, 2019 4:33 PM
This morning, I received a notification that my Facebook (FB) account was frozen and required verification. After attempting to log in without success, I was prompted to reset my password. During this process, it identified an old Hotmail email linked to my account instead of my current one. Despite trying to update it with my current email, I was notified that a verification code was sent to the inaccessible Hotmail address. Upon checking my email's quarantine folder, I discovered two emails from 2 am with verification codes sent to my current email, which indicates someone has unauthorized access to my account.
Reported by GetHuman-ndemakis on Tuesday, December 31, 2019 4:39 PM
My Facebook account has been disabled. When I try to resolve the issue, I am asked to enter my mobile phone number to receive a code to regain access. However, when I enter my phone number, it says it's linked to another account, so I can't get back in. Can you please help me out? I was blocked even though I only promote my services as a commercial mortgage broker and have done nothing wrong. My login name is John.Wardlaw. Thank you.
Reported by GetHuman-scffina on Tuesday, December 31, 2019 4:39 PM
I accidentally clicked on a phishing ad and a bot or hacker sent out over [redacted] messages through my Facebook Messenger. I took the following steps: 1) Reset my password. 2) Notified all the recipients of the fake messages to be cautious. 3) Posted a warning on my wall to alert others. After all this, I was unexpectedly logged out of both my Facebook and Messenger accounts. When trying to reset my password, I encountered an issue as it only displayed an outdated phone number for verification. I had updated my phone number more than a year ago, so I am unsure why the old one is showing up. Any assistance would be appreciated.
Reported by GetHuman-gbutchbo on Tuesday, December 31, 2019 5:14 PM
I am having difficulty accessing an account with my friends listed under the same name. Trying to combine the accounts, but I have forgotten the password for my first account with the email [redacted] This email is no longer active, and I did not provide any alternative emails or phone numbers. I am concerned about the visibility of my personal information on that account. Can the old account be recovered, or can the posts and pictures be hidden from search results?
Reported by GetHuman-sarinasa on Tuesday, December 31, 2019 5:32 PM
Hello, I am experiencing difficulties with publishing campaigns on my Facebook account. I recently received a notification mentioning that my ad violates some content policies and has been flagged by the security systems (#[redacted]). Furthermore, I am encountering problems with adding comments on Instagram as well. Despite not including any links in my posts, a notification prevents me from posting comments. This situation is restricting me from carrying out essential actions like publishing campaigns and boosting posts on my Facebook and Instagram business profile, "Try Adventure Blog." I would greatly appreciate any assistance in resolving these issues. Thank you for your help. Warm regards.
Reported by GetHuman-tryadven on Tuesday, December 31, 2019 5:43 PM
Hello, my name is Mohd Aamir. I am trying to access my Facebook account which is under the name Mohd Aamir. I was born on 02/07/[redacted] and I work for Dakin Air Conditioning. I attended M M Inter College for high school, and the same for my intermediate education. I graduated from Lal Bahadur Shastri college. I reside in Chandpur, Bijnor, Uttar Pradesh. I currently have [redacted]+ friends on Facebook. I am unable to log in to my account as I have forgotten my password. I have tried to receive an OTP on my attached numbers [redacted] and [redacted] but have not been successful. I kindly request assistance in reopening my account so I can access it again. Thank you to the Facebook team for your help.
Reported by GetHuman4180140 on Tuesday, December 31, 2019 5:59 PM
I am reaching out with concern as my son, Dwaine Anthony Brown's Facebook account has been unexpectedly removed. As his Next of Kin, I can confirm that I did not authorize this action nor would anyone have had permission to do so. It is troubling how this could have been approved by Facebook without my consent. My name is Marilyn Adolphe, and I urgently request that you address this matter promptly. I only recently discovered that Dwaine's account was removed during the summer. I possess all the necessary documentation to verify my identity as his Next of Kin managing his affairs. It is my desire to have his Facebook account reinstated as this is in line with what Dwaine would have wanted. I am determined to see that whoever falsely claimed authority to take this action without my consent faces prosecution for this fraudulent and malicious act. There are many questions that need to be answered regarding how this unauthorized action was carried out.
Reported by GetHuman4180191 on Tuesday, December 31, 2019 6:09 PM
I created a Facebook account around 12 years ago but only half-finished setting it up. I urgently need to deactivate it due to an unprofessional photo of me when I was underage with alcohol as the main image. Unfortunately, I cannot recall the email or password associated with it. The people on this account are also linked to my current friends. Please assist me in removing this account as it is hindering my job search. Any help would be greatly appreciated!
Reported by GetHuman4180251 on Tuesday, December 31, 2019 6:17 PM

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!