Expedia Customer Service Issues

Regarding itinerary # [redacted][redacted], I want to address an issue with my recent United Flight [redacted] from Newark to SFO. The flight was delayed by 3.5 hours due to technical problems, causing me to arrive at SFO at 12:30 am. However, upon reaching the Westin, I was informed that my reservation was for June 30, [redacted], instead of the intended date of July 16, [redacted]. As a result, I had to secure a room at the nearby Aloft hotel. 1) I did not select June 30, [redacted], during the booking process, only July 16, [redacted]. 2) The Expedia confirmation email displayed the incorrect date, which I missed due to being on a 5.5-hour flight after booking. 3) Despite the non-refundable rate, I believe an exception should be made as the error was not mine - proving this without a screenshot of the final confirmation is challenging. 4) I have no use for a room on June 30th, as I will not be in the vicinity of SFO. 5) Kindly inform me of any cancellation fees and review the Expedia system for similar glitches. Thank you, George

My granddaughter purchased tickets for Turkey through your platform. Confirmation: RNZ76P Expedia itinerary number: [redacted][redacted] The tickets were issued with only initials. You should be aware that the full name as stated in the passport should be used. The tickets cost €1,[redacted].47 for 3 people. Unfortunately, they were not allowed on the flight due to incorrect information. They had to buy new one-way tickets for €[redacted] per person. It is disappointing how you take their hard-earned money. Your response of "They should have checked" is disheartening. I expect them to receive compensation. We will take further action and also report this to Radar. Please provide your email for easier communication as this matter is not resolved yet. H. A. V. Heijzen emailredacted

Good afternoon, I am requesting a refund of [redacted].00 EUR for the Studio Minsk Spa apartment reservation in Center under the name of Natalia S. The reservation was from 16.06 to 18.06. I did not stay at the apartment due to an issue with the owners, who notified me of their inability to accommodate us on 15.06 at 21:15, past the 18:00 cancellation deadline. The money was deducted from my account and credited to the Expedia account on 11.07. I have attached the payment details. Despite contacting Expedia via chat, the refund was not visible at the time. Kindly process the refund promptly. Thank you.

Dear Sir or Madam, I have made reservations at the 'Little Italy Boutique' hostel in Perugia from August 8th to 11th and August 11th to 16th. My booking numbers are [redacted][redacted] and [redacted][redacted]. I selected Klarna for payment but have not completed it yet. Unfortunately, I need to cancel my trip as unexpected plans have come up. Originally, I was going to stay with a friend in Perugia, but due to a family friend's visit, the accommodation plan changed, leading me to book at your hostel. Now, my friend's parents are unexpectedly traveling with her from August 13th to 15th. I kindly request your assistance in waiving the cancellation fees. Sincerely, Ms. I. Klinken, 19 Rheinberg, Germany

Dear Expedia.com, I am writing on behalf of my hotel, Rachna Pearl Hotel in Gujranwala, Pakistan. There seems to be a fake account of my property on your website that is accepting bookings. I need your immediate assistance in deactivating this unauthorized account. I am determined to take legal action against whoever created this fake account. I kindly request that you provide me with all the necessary details used to set up the account, including the email address, IP address, and any booking/payment information associated with it. To verify my ownership of the hotel, I am prepared to provide my government-issued hotel license and trademark registration. Once the fake account is removed, I look forward to officially registering my property on your platform. I eagerly await your prompt response to resolve this matter expediently. Warm regards, Engr. Usman Faiz Managing Director Rachna Pearl Hotel

I added a hotel reservation when booking my flight on Delta.com. After canceling the flight on their website, I couldn't find a way to cancel the hotel. I contacted Delta, and they said I had to cancel directly with the hotel. When I called Marriot, they directed me back to Delta. The hotel reservation appeared as Expedia on my credit card statement, so I called Expedia for help. Despite going through automated options, I couldn't find a way to cancel and speak to a person without a Delta confirmation number. I've spoken to Delta, Marriot, the hotel itself, and Expedia. Even the chatbot on Expedia's website couldn't locate my reservation using different numbers. Now I'm back on hold with Expedia after trying the number provided. In the end, my advice is not to book a hotel alongside your flight on Delta.com.

I need assistance with extending an expired American Airlines ticket. Expedia did not reflect the extension, and I am traveling next week. I received an email reminder about the credit from Expedia with instructions to use it by 03-31-22. It mentions visiting the Expedia Coupons and credits page or booking directly through American Airlines. I am unsure how to proceed or adjust my account. Thank you.

Regarding Itinerary [redacted][redacted], our return shuttle with Mexico Travel/Speedy Shuttle was scheduled for Saturday, July 16. We arrived in the lobby at 9:35 AM as instructed, but the shuttle did not show up. After calling Mexico Travel at 9:50 AM, they advised us to wait 20 to 30 minutes due to their delay. Subsequently, at 10:30 AM, we called again as the shuttle had not arrived, and were informed it had broken down. They advised us to take a taxi to the airport and promised a refund on our shuttle fee. However, Expedia later informed us that no refund was possible since we did not cancel 24 hours prior. We believe the issue lies with Mexico Travel, not us, and request a refund for the return shuttle.

Last Thursday, on 20/07/[redacted], I attempted to book an air ticket and hotel using my credit card for a trip from Fukuoka to Jeju, South Korea, with Korean Airlines for the dates 28 August to 2 September [redacted]. However, after confirming the booking on Expedia, I was not issued any tickets but was charged on my credit card. I would appreciate assistance in resolving this issue to either obtain my tickets or a refund for the charges. Travel Details for 2 Persons: 1. Name: Md Jiaur Rahman Phone: +[redacted]74 Email: [redacted] 2. Name: Mahabuba Afrin Phone: +[redacted]74 Email: [redacted] I have already contacted Korean Airlines, and they informed me that the booking was incomplete with the reference number 6Kr3OV. They advised reaching out to Expedia regarding ticket issuance or a refund. I am eagerly awaiting your prompt response as I have been unable to connect via customer care phone number.

Our recent trip from Washington to Kenya was extremely challenging for my family and me. We had two different itineraries: #[redacted][redacted] and #[redacted][redacted]. Both return flights were changed by JetBlue to July 17, [redacted], to fly from DOHA to Washington, causing issues with obtaining boarding passes during our 24-hour layover in DOHA. Despite attempts to reissue tickets through EXPEDIA, JetBlue, and Qatar, it was impossible. Despite thinking everyone had tickets reissued, my family on the 2nd Itinerary received them, and I did not. This led to me missing two flights and having to purchase another ticket the next day for a connecting flight from DOHA to Washington. The total original charges were $5,[redacted].21 for both flights mentioned, with an additional $3,[redacted].21 spent on unexecuted plane tickets due to challenges and delays. My family, including two small children aged 6 and 8, experienced a very traumatic time and received no help from EXPEDIA, JetBlue, or Qatar. I am frustrated by the loss of money and time and am seeking a refund and compensation for this stressful ordeal.

Good afternoon, my name is Gissell Castro. I made a reservation with you for the Niagara Falls Hotel Oakes. What a disappointment! I was offered one price but ended up paying more than estimated. The room we are in right now is in poor condition; there are three of us and we are uncomfortable. The bathrooms are dirty, and despite being told parking was $7 extra per night, I was just charged $35 per night plus a booking fee. This is unacceptable! We demand to be moved to a better room or a refund. I purchased a room at the hotel and instead got the worst one available where even the air conditioning doesn't reach. Please contact me via email for a favorable resolution. We are very upset and dissatisfied with this situation.

I recently booked two rooms at the Hilton Gardens in Columbia, SC for a stay on July 23 to 24. After the booking, $[redacted].80 was immediately deducted from my account. Upon arrival at 11:30 pm, we were informed they did not have our rooms ready, and we had to wait for over an hour with our young children. Eventually, they placed us in different rooms that were not on the Hilton Gardens side. However, when we entered the rooms, it was evident they were not clean. The toilet and shower were dirty, with previous resident's hairs visible. Moreover, the air conditioning could not be adjusted, and the overall experience was disappointing. I believe a refund is necessary due to the unsatisfactory conditions and lack of communication regarding room availability. Contact me at [redacted]. Thank you.

Currently on holiday, the hotel we booked is incomplete, so we are at a different hotel. With two boys aged 10 and 11, we were promised a games room and provisions for children, but these are missing. The water amusement area is closed, and the pool hours don't suit our family. Located next to the construction site, we are dealing with noise, dust, and machinery passing by. We request fair compensation similar to what "On the Beach" clients received. We have evidence to support our claims. It's important to note that "On the Beach" has provided good customer service. Expedia's itinerary number is #[redacted][redacted], booked on April 28, [redacted], for Mr. Simon Harding at Helena Family Beach Resort in Rhodes, Greece, from July 20th to 28th. Contact me at [redacted] or [redacted]

I made a car rental reservation through your company with Sixt for 3 days (Reference #[redacted]) and was charged $[redacted].43. I reached out to Sixt regarding an overcharge, and they directed me to contact Expedia for a refund. Sixt explained that my reservation was under a wholesale rate, indicating that another party resold it at a different price. I am now seeking a resolution for the $[redacted].71 overcharge and request a refund to my credit card or as a credit. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you, Huel Robins.

Hello, I am attempting to cancel my reservation number [redacted][redacted] as I have experienced a family bereavement. Unfortunately, I am encountering difficulty accessing the portal due to an incorrect password issue. Despite my attempts to reset the password, I am receiving an error message stating "sorry - something went wrong at Expedia." Time is of the essence as the cancellation deadline is approaching. I have tried contacting customer service by phone today, but have been unsuccessful in reaching a representative and only end up disconnected. I fear this may be a deliberate tactic to ensure customers are unable to cancel in time. As my email is not being recognized by the Expedia portal, I kindly request a response be sent to [redacted] Thank you for your prompt assistance. Sincerely, Katja Adam-Weustenfeld

I made a reservation at Showboat in Casper, WY for June 19, [redacted] through Expedia. Initially, Expedia charged me $70.56 for the room. Upon check-in at the Showboat, they added another charge of $59.46 to my credit card, realizing later that they double-charged me for the same night. Despite attempts to resolve it with Expedia, the issue remains unresolved even after my July Visa statement. I reached out to Amy, the supervisor at Showboat, who mentioned she was occupied with an audit and couldn't address it promptly. I am eager to settle this before my upcoming travels and contacted Visa for advice. They recommended reaching out to Expedia to correct the room charge to $59.46, as agreed initially, and subsequently receive a credit of $11.10 for the overcharge.

I stayed at Comfort Inn Downtown Nashville, and it was nothing like the photos on the website. I've been disturbed two nights in a row, with drunk people waking me up at 3 a.m. the first night and someone pounding at my door at 12:30 a.m. the second night. The room was dirty with pubic hairs everywhere, and the staff was unfriendly. I requested a refund when I moved to another hotel on July 30 at 4:35 p.m. for a room change. They refused to refund me and told me to contact Expedia. Please, give me a call at [redacted]. I am very disappointed with the hotel's cleanliness and the way they handled my request.

I had an online chat with an Expedia agent regarding a canceled flight and refund. Expedia said it was refunded to my credit card, but Alaska Airlines issued a credit voucher instead. I wish I had known about the voucher earlier. I've tried contacting Expedia multiple times with no luck. The original itinerary number was #[redacted][redacted]. I had to cancel a flight from GEG to PDX on July 2nd for my husband and now want to use the credit. Despite the confusing information, I appreciate your help. Sat, Jul 2-Sat, Jul 2 Confirmation: 47CG35 One moment while I look into this. It may take a few minutes. 9:50 PM Milcy J. joined the chat and informed me that the ticket was refunded by Alaska. I was looking to book a new flight using the credit. I was disappointed to find out it was a refund rather than a credit, as told by the Expedia agent. Thank you for your assistance.

To Expedia Customer Service, I am writing to inquire about my recent airline reservations made for my return flights with KLM ([redacted] BOD-Merignac to Amsterdam and KLM [redacted] Amsterdam to Atlanta). I was classified as standby for these flights, which led to me being denied boarding on KLM [redacted], resulting in an overnight stay at the airport and having to go through airport security again the next day, facing long lines at Schiphol. These tickets were purchased well in advance and were not intended for standby status. Additionally, I had purchased the Flight Protection Plan, which did not offer any assistance during this situation. I kindly request a phone call from a representative to explain why this occurred and discuss possible compensation. Thank you, Jan Diamond Lapre

I was browsing hotels in Houston, TX, and accidentally booked a motel in Katy, TX, 41 miles away. I tried to cancel, but the hotel will charge $91. It's frustrating that the website showed hotels in a different city from what I searched. I want my $91 refunded. I had trouble logging in quickly, which adds to my disappointment. The geographical error and software issues are problematic. I expect a refund and a discount on my next booking. It's frustrating that changes couldn't be made within 5 minutes of booking. I need a resolution to this issue to continue using Expedia; otherwise, I'll take my business elsewhere.