Amazon Customer Service Issues

I placed an order for a Fisher-Price Paw Patrol tricycle this morning along with other items from different websites. Unfortunately, I was notified at 2:30 p.m. that the tricycle wasn't available from the third-party seller and was promised an immediate refund upon cancellation. However, I am now informed that it will take a few days for a reply, causing a potential financial crisis with pending bills on the credit card. This delay could lead to bounced payments and essential services being cut off. I urgently need this order cancelled and refunded to avoid further complications. It is frustrating to be at the mercy of a slow respondent when facing such pressing issues. Your swift action in canceling this order would greatly help resolve this situation.

Hello, I recently obtained a new phone number and need to update it on my account. However, I am unable to receive the OTP code as it is being sent to my old number which I no longer have access to. I tried contacting Amazon customer service at the provided [redacted]-number, but had difficulties as the operators struggled to understand my accent and requested a lot of my personal information. Giving out sensitive details over the phone seems unnecessary. I simply want to update my information without the hassle. Thank you.

I am contacting you regarding the following order details. The package was marked as delivered, but I have not received it at my address, [redacted] Saint Francois. I attempted to track it and saw that it was delivered, but it never reached me. I suspect it may have been delivered to the wrong location. I kindly request your prompt assistance in resolving this matter and arranging a refund for the undelivered items. Additionally, I am inquiring about another order that was returned and refunded. I would appreciate clarification on why the order was returned and not fulfilled. Thank you for your attention and assistance. Sincerely, Melissa

I recently received two orders, [redacted] for a Brite Lights fixture with lights and [redacted] for 2 Safety Can Express Openers. Unfortunately, they arrived with no protective packaging, just in a flimsy gray plastic bag. I found the customer service site frustrating as it only offers common selections. When selecting "Other," a robotic voice prompts you to describe the issue, but it continuously redirects you to information about the order's shipping status, providing no further assistance. Despite my efforts to explain the problem several times, emphasizing the lack of packaging, it kept looping without offering a solution. In conclusion, there should be an option under "Other" to type out specific issues and bypass the limited responses of the automated system. Customers should have the ability to escalate to a human representative when the robot cannot address the concern adequately.

As a loyal Amazon customer, I have contacted customer service multiple times regarding the issue of my parcels being left on my doorstep instead of by my bins as requested. Despite assurances that this would be corrected, the problem persists. I live on a busy road and am concerned about the security of my deliveries. I urge Amazon to address this issue promptly and ensure that future parcels are left at the designated location. Thank you for your attention to this matter.

I returned a pair of unopened Sony earbuds worth approximately $[redacted] to Amazon, but after a month, they claimed they never received the item. Upon providing proof of delivery, they changed their story, stating a different brand was returned and destroyed as per company policy. Despite never opening the Sony box as I preferred Bose earbuds, Amazon refused a refund. I asked for evidence of the destroyed item, but they ignored my request. Amazon's actions are concerning as they could inaccurately claim items are missing and destroy evidence. Why would they not return the item if it was indeed a different brand? I feel Amazon should compensate me for their mishandling. Recently, they are attempting the same with $[redacted] golf shoes I returned following their instructions, even though they refunded other items from the same box. I am frustrated by the lack of support or communication from Amazon regarding these issues.

I received a message from Amazon about my Order# [redacted]-[redacted]: Hello Gary, I wanted to remind you about returning the item. A refund has already been issued, and we are awaiting the return. Please send the item back by Sat, Dec 11 to avoid any charges. Click ‘View return and refund status’ for your return label. In response to your concerns, the package has been picked up by UPS and is currently "In Transit." I recommend checking with UPS for further details.

I purchased 3 insulated food boxes which were reported lost in transit. I received a refund and had to reorder from a different company at a higher price. Surprisingly, the boxes from Amazon were later delivered. I contacted Amazon Customer Service, and they assured me I wouldn't be billed for the extra items. Unfortunately, I recently discovered three charges of $48.71 each on my debit card from November 25th. Order # [redacted]-[redacted], Card ending in [redacted].

I have been facing an issue for over a year with Amazon Mexico and Latin America that remains unresolved. Initially, there was a problem with one of my cards, which was later resolved by deleting the card from my account to prevent future issues. However, my account was suspended again due to the same card that had already been removed. Despite their promises to send me an email to assist, I have yet to receive any communication from them. This issue mirrors a previous account problem related to a different email that also remains unresolved. I am eagerly awaiting a speedy response to help resolve this ongoing situation. Thank you for your attention to this matter.

I created an account, logged in, and purchased two $50 gift cards. Unfortunately, one of the cards said it had been redeemed, and the other one caused my account to be locked. I have submitted the receipts for my purchases, but now I am receiving messages to my phone saying that my account is closed. I just want a refund or to have the amount credited back to my account. This situation is very frustrating and seems unreasonable. I am worried about losing my money. I really need assistance with this issue.

I purchased a desk for my son that cost nearly $[redacted], and after less than six months, it has stopped working. Unfortunately, I am unable to provide the specific details as to which account it is associated with. I have two accounts with your company - one linked to my email and the other to my phone number. It seems necessary for them to synchronize the accounts to avoid such confusion in the future.

I recently received an email that stated my Amazon account was closed due to alleged invalid credit card use. I'm having trouble changing my email address due to an unexpected "Two-step Verification" process I didn't set up. My original email was [redacted], and I already sent Amazon a copy of my Driver's license as proof of identity. I've spent a significant amount of time on the phone trying to fix this issue. I need assistance in fully restoring my Amazon account as I don't want to lose my order history. Thank you for your help in resolving this. Chris S.

I purchased a mini sewing machine, but the needle was bent. I changed it with a spare one but the machine wasn't picking up thread from the bobbin. Unfortunately, I misplaced the bent needle. I have scheduled a return appointment, but I am unsure if the supplier will accept the product. I paid for it using Cash on Delivery and I am worried about receiving a refund as I lost money in a previous return four years ago. I want to avoid any risks this time. Can someone please advise me on how to proceed with getting a refund without any issues? Thank you.

I purchased a prepaid MasterCard from Walmart with cash to make a purchase on Amazon. Unfortunately, I encountered issues using the card. Upon attempting to use it on Amazon, I discovered my account was deactivated due to suspected suspicious activity. I was simply trying to make a vanilla gift MasterCard from Walmart work. I am unable to appeal the deactivation, and I no longer have the receipt as proof of purchase. I'm unsure of what steps to take to resolve this situation.

I need help cancelling an order on Amazon. My account is currently on hold, and I am unable to cancel the order myself. Today, they charged my Mastercard for the order even though my account is still on hold. I have been dealing with this issue since November 27th, and when I contacted Amazon, they mentioned that orders would be cancelled automatically if my account is on hold. I am confused as to why they charged me today. All I want is to cancel the order, get a refund, or have the hold on my account removed. How can I proceed with this situation?

Today, I received an email that seems to be from Amazon, stating that my account has been compromised. The email contained a link to verify my identity. The verification process was cumbersome and requested sensitive information such as banking details, credit card information, Social Security number, passwords, and even my driver's license information. I found the amount of information required excessive, and I had concerns about the legitimacy of the website. I struggled to upload photos of the front and back of my driver's license due to not having a printer or scanner at home. The level of verification needed for this process seems overly extensive to me.

I would like to report a bug with the Amazon iPhone app that has been ongoing for about a year now. I had hoped it would have been fixed by now, but unfortunately, it persists. The issue is when I use the Amazon iPhone app set to English with Canada as the country, and I click on a shared link in French, the app switches to French, and I receive email notifications about the language change. However, this action does not work in reverse. If I'm using the app in French and click on a shared link in English, it remains in French. This problem has caused me frustration as I've been constantly switching between languages due to this issue.

I've recently received two texts from Amazon informing me that my account has been suspended due to a mismatch in the billing information provided and the details in the card issuer's file. Consequently, all orders, including pending ones, have been put on hold. Until the verification process is completed, I won't be able to access my account. If the process isn't resolved within 24 hours, my pending orders may be canceled, and my account might be locked permanently. I'm uncertain about the discrepancy in the billing information and need guidance on resolving this matter with Amazon promptly since I have Christmas gifts among my orders. Any assistance would be greatly appreciated. Thank you - Emelda D. G.

I have been receiving multiple phone calls with recorded messages claiming there is suspicious activity on an account I believe I may not have. Although I may have made a purchase over a year ago through a friend, I do not recall having an active account. The recording prompts me to press 1, but upon doing so, the call abruptly ends. My name is Clifford E. Jones, and I have not placed any recent orders. If there are any recent orders associated with my information, they are fraudulent as I have not made them. My contact number is 80-[redacted]. I appreciate your assistance in addressing this issue.

I have been receiving Max Guadina's products at [redacted] Squirrel Creek Rd instead of my address, [redacted] Squirrel Creek Rd. This has occurred multiple times recently. The delivery person has been leaving the items at the top of the driveway, making them vulnerable to theft, whereas they used to be left on the front porch. Today, my clothes were even delivered to Max Guadina's mailbox. I had to figure out what happened and call to retrieve my products. Two large boxes of toys were also left at my address incorrectly. Please ensure the delivery person is more careful and delivers to the correct address. Additionally, a better customer service response system would be beneficial. The current set questions are unhelpful. It seems like Amazon used to have better service compared to now, as Walmart is excelling in their customer service. Watch out, Amazon, Walmart might surpass you soon!