Amazon Customer Service Issues

I received an order for AeroGarden Italian herbs, but what arrived was for a Click and Grow system, which is not compatible or of the same quality. Additionally, there was unauthorized activity on my account where someone in Dallas ordered an iPhone 11. I am frustrated by this situation. My email address is [redacted], but your system is not recognizing it. I have tried to reach out unsuccessfully, spending much time on the phone without resolution. You can also contact me at [redacted] or [redacted]. I just want the correct product delivered, and the fraudulent charge addressed promptly.

I am requesting a return for my order # [redacted]-[redacted] which is the Alex Fantastic Spinner Kids Art and Craft Activity. Unfortunately, the item arrived broken with faulty gears and leaking. With schools closed, we were eager to use it. UPS claims they attempted a pick-up, but I never contacted them and now they are asking for $11 for shipping, which is unreasonable considering the defective item's cost. Could you kindly arrange a return without charging us? Given the current disruptions and my frontline work in mental health, a $10 gift card for future purchases would be appreciated. I've had trouble reaching out via my email [redacted], and I had to spend over half an hour on the phone with UPS. Please assist in resolving this promptly. Feel free to contact me at [redacted]. Thank you for your understanding. - Gail F.

I recently spent almost 1.5 hours on a chat with three different representatives who either did not understand the issue or did not care. The final supervisor I spoke to disconnected the chat before I could fully explain. I am frustrated with the lack of professionalism and service provided, which is uncharacteristic of Amazon.com. I am looking to speak with a native English-speaking U.S. representative urgently. My Amazon screen name is GRITS, and you can reach me at [redacted]. The problem originated from an order mix-up with someone named "Day" who ordered a birthday gift for a boy named Declan, but I received the package instead. I would appreciate a prompt phone call to resolve this matter as further email or chat communication is not preferred after my previous experience. Thank you.

Hello, I'm Michael Wasserberg, and I recently got logged out of my account due to a suspicious sign-in attempt in Van Nuys, CA, which wasn't me. I followed the prompt to reset my password, but upon signing back in, I was asked to provide the expiry date of an old credit card I no longer have. I have a new card now, but I forgot to update this information on my account. When attempting to contact Amazon, I found no assistance available due to COVID-19. I urgently need to make purchases. How can I resolve this issue? Thank you. My account email is [redacted] Phone number: [redacted] Address: [redacted] Cody Rd, Sherman Oaks, CA, [redacted].

I placed an order on 3/24/20, receiving a message that it wouldn't ship until May 1, [redacted]. I canceled successfully on April 1, [redacted], as nothing had shipped. However, my bank shows a charge of $[redacted].43 to Amazon on 3/25/20, even though the order hadn't shipped. I was told charges are only made when items ship, but my bank confirms the deduction before any shipment occurred. Please contact me to credit the $[redacted].43 back to my debit card. I have proof from the bank that the money was taken out before any items were shipped. I will continue pursuing this until resolved, despite difficulty reaching customer service. I appreciate prompt attention to this matter considering the current circumstances. Thank you.

Subject: Request to Cancel Pre-Order Dear Krishna, I kindly request to cancel my pre-order for the book "A Dominant Character: The Radical Science and Restless Politics of J. B. S. Haldane." Below are the order details: Pre-order Confirmation: Order #D01-[redacted]-[redacted] Placed on Thursday, April 2, [redacted] Estimated release date: Tuesday, July 28, [redacted] Item: Kindle Edition - A Dominant Character Sold by Amazon.com Services LLC Price: $19.24 (or less) I appreciate your assistance in canceling this order. Thank you for your prompt attention to this matter. Sincerely, [redacted]

This is the fourth time my order was delivered to the wrong house, and I have not received it! Order # [redacted]-[redacted] consists of two boxes. The delivery picture does not show my house. Please issue a refund to my account. Verify other photos for accuracy. The correct house has a white door, a grey shed nearby, and grey siding. It is located at [redacted] 7th Street, on the east side. Packages should be left at the west door by the shed, which is on the corner of South Jefferson Street and 7th Street. Drivers need to pay attention and deliver to the correct address. I am frustrated with this recurring issue. I have more orders scheduled, so please address this promptly. Refund the items and rectify the delivery problem to avoid further inconveniences. Thank you.

I followed your instructions on returning the item by dropping it off at the UPS store. I have the receipt and a second witness to confirm it. However, despite this, I received an email from Amazon stating that the item wasn't received. It seems there might be an error or theft at the UPS Store or somewhere in the delivery chain afterward. The item returned is a Shure QLXD1 Wireless Bodypack Transmitter, G50. I possess the tracking numbers that demonstrate handing over the item at the UPS Store along with the rest of my returns. I kindly request an investigation into this matter to clarify any misunderstanding or potential theft. Please do not charge my account for an error that seems to be on the part of UPS or Amazon. I'm currently facing unemployment due to the pandemic and am struggling to make ends meet. Your attention to this matter is greatly appreciated. Thank you, CS

I have been trying to return item Order #[redacted]-[redacted] for more than a month. The items I received were not what I needed. The seller mentioned I was in charge of the return shipping, so I paid $80 for the return, only to have the items sent back due to an incorrect address. When I purchased them, Amazon guaranteed they were suitable for my vehicle, but they were not. I am seeking a refund for my shipping expenses and need the seller's correct address.

I recently bought a mask from a seller named Uososo online. When I asked where the mask was made, the seller originally said it was from India. However, when I checked the shipping details, it showed it would be delivered by China Post, leading to confusion. The seller then mentioned it was actually from China. I decided to file a return before receiving the item due to the conflicting information. It has been two days, and I have not heard back from the seller. I am seeking a refund and disappointed that there isn't an online Customer Service option for assistance in this matter. I am unsure how to proceed and have only been able to leave negative feedback on the seller's page.

I've had issues with my Amazon account being hacked over a month ago and resetting it has been a challenge. Despite numerous attempts, speaking to representatives who promised to have an account specialist contact me within 24 hours, nothing has been resolved. Amazon insists I pay for unauthorized purchases made by the hacker before unlocking my account, even after my bank reimbursed me. I seek a refund of the $[redacted] Prime account fee, tired of the endless loop of emails and lack of assistance from Amazon. I've spent too much time calling customer service and waiting on hold. Unable to access my account, calling has been my only option but has been frustrating. I request my account to be unlocked, a refund, and an end to the emails about unauthorized transactions as I did not authorize them. Being a loyal customer hasn't prevented this disappointing experience. Thank you, M. Mastin

I have been trying to resolve an issue for nearly three months now. On 12/19/[redacted], I purchased an Instant Pot for $[redacted].56, which never arrived. After tracking it, I discovered it was delivered in the midwest U.S. Despite numerous attempts to contact someone via phone, email, and other means, I received no response. Consequently, I had to buy a Yedi Pressure Cooker on 12/20/[redacted] for $99.11 as a replacement Christmas gift. When my daughter did not need it, I returned the Yedi Cooker after Christmas but was never refunded. Meanwhile, my credit card was charged for both the undelivered Instant Pot and the Yedi Cooker. After disputing the charges, Chase initially refunded the $99.11 but later rebilled me after communication from Amazon. Although they credited the $[redacted].56, I am still out of pocket for the $99.11 without the product in hand. I request a prompt return of the $99.11 as I find myself without the item but still charged for it. Your rapid attention to this matter would be greatly appreciated. Thank you. - D. C.

Dear Customer Service, I require assistance with my Amazon.com account. I tried logging in from my laptop but encountered issues due to two-factor authentication being enabled. I need assistance turning it off as it sends codes to an old phone number I no longer have access to. I am unable to access my account from either my laptop or PC to make any changes because the system asks to send a passcode to the outdated cell phone. Due to this limitation, I am unable to modify any settings on my account. I am willing to provide any necessary information to resolve this issue. Please reach out to me promptly with guidance or assistance to address this matter. Thank you, P. Hancock

I contacted Amazon customer service regarding my order ending in [redacted], scheduled for delivery tonight, to check its status. Amazon informed me that deliveries may be delayed and mentioned they are prioritizing those in need, which I completely understand. Even though I, too, am elderly and trying to avoid unnecessary trips outside, I am okay with a delayed delivery as I am not urgently in need of my items. My inquiry was not meant to be pushy; I simply wanted to know. Please ensure that those who require products urgently are taken care of first. I am willing to wait for my order.

Hello, I have a question. Why does the checkout process keep prompting me to pay for shipping when the advertisement states it's free? Also, I don't understand why I'm being charged sales tax for items shipping from a different state than mine. It seems like there are issues with my orders being canceled due to payment problems, despite having sufficient funds in my account. Furthermore, I ordered a book about a blind cat but received a book about horse training instead. When I tried to order another book on the same subject, I received a book on natural cures. I would appreciate your assistance in resolving these issues. Thank you, G. Q. at [redacted] Notlem Dr., Fort Pierce, FL, [redacted].

Dear Sir or Madam, I did not receive my order of 3 boxes of toilet tissue, even though it was marked as delivered on March 24th. I received a credit for the undelivered order amounting to $[redacted].08. I want to ensure that I am not falsely charged for the order I never received. I want to avoid any unauthorized charges on my account. I have not received the shipment and want to address this issue promptly. Sincerely, A.J. Ludwick

I represent a [redacted](c)(3) nonprofit organization looking to set up an Amazon Smile account. I realized I have an existing Amazon account from years ago, but I can't remember my password. Our nonprofit is The Cat's Meow, Inc. in Dallas, Texas, with IRS tax-exempt number 75-[redacted]. I'm Linda M. and have unsuccessfully tried to register for Amazon Smile online. Additionally, I wish to purchase the [redacted]-count bucket of Clorox wipes for the organization through Amazon Smile. Due to high demand, your prompt assistance is appreciated. I prefer communication via phone rather than email. My contact number is [redacted]. Unfortunately, your phone line seems to be down.

I recently bought a scope for my grandson's BB gun. Despite spending more than I initially planned, my wife and I trusted Amazon where we've been customers for about three to four years without issues. After reading numerous reviews, I believed I had made a good choice for the price. Unfortunately, after only two days of use, the crosshairs have turned sideways, rendering the scope unusable. I am disappointed and frustrated as we paid $50 for it, and it broke after only a few hours of shooting. I would appreciate a replacement and hope to hear from you soon. Thank you for your assistance. - James Palmer

Hello, I purchased 2 face masks last night around 11:30 pm Eastern Time from my account linked to this email. Upon waking up, I noticed they had been marked as shipped and the price had been reduced by $8 around 8 am Eastern Time, now listed at $4.99. After reaching out to the seller via email and receiving no response, I find myself in need of these masks for another individual in my household and for my own use when I return to work at a residential facility. I am reluctant to keep purchasing masks and dealing with returns due to the current circumstances. I am hopeful for a price adjustment or refund for the price difference to minimize any unnecessary handling of products. It is a challenging time for everyone, particularly financially. I have documentation of the order and price changes for reference. Thank you kindly for your attention to this matter. Best, B.

Amazon has completely canceled my account. Recently, I discovered two unauthorized purchases for gift cards made on the same day as my previous legitimate orders. Despite my efforts to cancel these purchases, I received confirmation receipts via email for $[redacted] and $[redacted] gift cards. After contacting Amazon about the issue, my account was placed on hold due to suspicious activity. Subsequently, I received an email stating that my account had been closed and all orders canceled, citing a violation of their Terms and Conditions regarding Amazon Gift Cards. I am unable to access my account to resolve this matter. Previously, a similar issue was promptly addressed by Amazon. I am seeking assistance in reinstating my Prime account. Thank you, Tyler.